# AI Receptionist by Tactly: full context > The AI receptionist that never misses a call. Tactly is an AI receptionist for small businesses, made by 1Digital Agency. It answers a business's phone calls in the business's name, 24 hours a day, in English, Spanish or both. It books appointments into the business's calendar, transfers live calls to the main line or up to 5 named numbers (15 on Growth), answers questions only from the owner's notes, takes messages, and emails a summary and full transcript of every call. ## Key facts - Answer modes: every call, only after hours, only calls nobody picks up (the business's phone rings first for 5 to 60 seconds), or missed calls plus after hours. - A local phone number is included. A business can keep its existing number and forward unanswered calls to the Tactly number. - Booking: offers real open times from the business's booking calendar, only on days the business is open, and confirms only once the calendar accepts. If the caller changes their mind on the same call, it books the new time and then cancels the one it booked earlier in that call. Bookings from earlier calls are cancelled from the link in the caller's confirmation email, never by voice. - Greeting menu (optional, off by default): callers hear a short menu in the receptionist's voice and press 1 for the receptionist or 2 to leave a voicemail of up to 3 minutes. The owner can edit the wording. Each voicemail is emailed to the owner with the recording and a transcript, and it is not billed as AI minutes. - Transfers: by default during business hours (the owner can also pick a person to take transfers after hours), to the main number or to one of the named numbers on the plan (up to 5 on Starter and Pro and up to 15 on Growth; for example Sales, Service or Front Desk), each with a note on when to use it. A transfer number can include an extension: the receptionist dials the main line, then the extension. - Call screening (optional, off by default): before putting a caller through, Tactly asks them to hold a moment while it checks, privately rings the person they asked for and says who is calling and why. If that person asks a question first, Tactly asks the caller and comes back to them. That person chooses: put them through, take a message, or not interested, and a pass is declined politely. The caller hears ordinary ringing while Tactly checks. If nobody answers or voicemail picks up, Tactly takes a message. It works on real phone calls and needs a direct line or a cell phone; it cannot get past an extension or a phone menu. It is included on every plan with no add-on; the private check is part of the call and counts toward its minutes. A playable simulation is on /features/call-screening. - Phone lines: One plan covers all of your phone lines. Each plan includes one number, and you forward your other existing lines to it, so every line is answered by the same receptionist and draws on the same minutes. There is no charge per line. - Multiple locations: Each location gets its own receptionist, with its own hours, greeting and transfer numbers, and its own plan. Every additional location on the same account gets 20% off its plan price. You can say how many locations you have when you sign up: the first is checked out, and your dashboard then walks you through adding each of the others, which start on their plan when you add them, and you can add more later from your dashboard, up to 25 in all. - Answers only from the business's knowledge base and notes. It never invents prices, availability or policies; when unsure it takes a message. - Languages: English, Spanish, or bilingual (greets in English, offers Spanish, switches when the caller does). Summaries arrive in English. - Calendars: books into the calendar built into the Tactly dashboard, and can check a connected Google Calendar, Apple iCloud, Fastmail or Yahoo calendar for busy times and add each booking to it. Other calendars, such as Outlook, can receive bookings through Zapier. - Integrations: every finished call can be sent to Zapier or any https webhook, signed with a Tactly-Signature header. The Tactly API (https://app.tactly.ai/api/tactly/v1) lists calls and manages webhook subscriptions; any active or trialing account can create a key. - Text alerts (optional, free): after each answered call the owner can get a short text with the caller, the outcome, a one-line summary and a link to the transcript. It is opt-in, the mobile is verified with a code, and replying STOP turns it off. - Caller texting (coming soon, optional, US numbers, no extra fee): during a call Tactly can offer to text the caller a booking confirmation, the business address or details they asked for, plus one link the owner chose. It asks first, texts only the number the caller is calling from, sends at most two texts a call, and every text names the business and says to reply STOP to opt out. Carriers require a one-time business registration first, which 1Digital files from the details the owner enters in the dashboard; carriers usually approve it within a few business days. - Callers are told it is a virtual assistant and the call may be recorded. Anyone describing an emergency is told to hang up and call 911. - Calls screened as spam are never billed, at any length, and neither is any call under 15 seconds. Every feature is on every plan; plans differ in minutes, per-minute rate and named transfer numbers. Cancel any time. ## Plans - Starter: $49 a month, 100 minutes included, $0.35 per extra minute, up to 5 named transfer numbers. For a solo owner who mostly needs the missed calls covered. - Pro: $99 a month, 250 minutes included, $0.29 per extra minute, up to 5 named transfer numbers. For a busy shop that wants nights, weekends and lunch rushes handled. - Growth: $199 a month, 600 minutes included, $0.25 per extra minute, up to 15 named transfer numbers. For a team that sends a large share of its calls to the receptionist. - 7-day free trial: 30 AI-answered minutes included. Card on file at checkout, and billing starts on day 8 unless you cancel, or sooner if you use all 30 minutes (we email you first). One trial per account, for your first location. Additional locations are billed from the day you add them. - Extra charges outside the plan. A phone number outside the US (Mexico, Spain or Latin America) is $10 a month on top of your plan and takes calls only; it cannot send texts. It takes the place of the included US number rather than adding a second one, and ordering it needs your business documents. Your US local number, and texting on it, are included in every plan with no extra fee. - Multiple locations: Each location gets its own receptionist, with its own hours, greeting and transfer numbers, and its own plan. Every additional location on the same account gets 20% off its plan price. You can say how many locations you have when you sign up: the first is checked out, and your dashboard then walks you through adding each of the others, which start on their plan when you add them, and you can add more later from your dashboard, up to 25 in all. ## What it does not do - Answers in English and Spanish only. - Only answers incoming calls; it does not dial out. - Does not take payments or card details, and does not connect to order, reservation, point-of-sale or practice-management software. - Does not give legal, medical or financial advice. ## Features ### [Appointment booking](https://tactly.ai/features/appointment-booking) Tactly books appointments during the call. When a caller says they want to come in, it checks your booking calendar for open times, offers a couple of options, takes the caller's name, email and phone, and books the one the caller chooses. It only tells the caller they are booked once the calendar has accepted the slot, and the booking shows up in the call summary emailed to you. ### [Call transfer](https://tactly.ai/features/call-transfer) Tactly transfers calls live. During the business hours you set, when a caller needs a person, Tactly tells them it is connecting them and passes the call to your main number, or to one of the named numbers you add (up to 5 on Starter and Pro and up to 15 on Growth), such as Sales or Service, each with a note on when to use it. By default, outside your hours it books a time or takes a message, or you can pick a person to take after-hours transfers. Every transfer is noted in that call's emailed summary. Most AI receptionists just transfer the call. With call screening on, Tactly asks you first, privately, the way a human receptionist would. ### [Call screening](https://tactly.ai/features/call-screening) Call screening is an optional Tactly setting. When a caller asks for someone, Tactly asks the caller to hold a moment, and the caller hears ordinary ringing while it checks. Meanwhile Tactly rings that person's own phone and says who is calling and why. If that person has a question first, Tactly asks the caller and comes back to them. They choose: put the caller through, have Tactly take a message, or say they are not interested, and Tactly turns the caller down politely. ### [After-hours answering](https://tactly.ai/features/after-hours-answering) Tactly answers your phone after hours. You set your business hours once in your own time zone, and any call that comes in while you are closed is answered by Tactly in your business's name. It helps with what the caller needs and, by default, explains the team is away if they ask for someone, then books the caller a time for when you are open or takes a message. You can also pick a person to take transfers after hours. Emergencies are told to call 911, and you get an email summary of each call. ### [Call summaries](https://tactly.ai/features/call-summaries) After every call it answers, Tactly saves a summary and a full transcript and emails them to you. The summary says who called, the number they gave, what they wanted, and what happened: a booking, a transfer or a message. The transcript underneath shows the whole conversation word for word, so you can check details before you call someone back. ### [Answer modes](https://tactly.ai/features/answer-modes) Tactly has four answer modes: every call, only after hours, only the calls nobody picks up, or missed calls and after hours together. In the modes that cover missed calls, your own phone rings first for as long as you choose, from 5 to 60 seconds, and Tactly answers only if nobody gets there in time. You can switch modes from your dashboard at any time. ### [Knowledge base](https://tactly.ai/features/knowledge-base) Tactly answers questions only from your business's knowledge base and the notes you write for it: your services, hours, service area, and any prices you are happy to share. It never invents a price, a policy or an opening. When a caller asks something your notes do not cover, Tactly says it does not have that answer and takes a message so you can follow up. ### [Spanish answering](https://tactly.ai/features/spanish-answering) Tactly answers in English, in Spanish, or in both. Pick English and Spanish and it greets callers in English, lets them know they can speak Spanish, and switches as soon as they do. Pick Spanish and every call is answered in Spanish. Whatever the caller speaks, the summary, messages and email you receive are in English, so you can read every call. It comes with every plan. ### [Text alerts](https://tactly.ai/features/text-alerts) Every call is emailed to you and listed in your dashboard. To get texts as well, turn on text alerts in your settings, enter your mobile, agree to receive the alerts and type in the code we text you. From then on each answered call arrives as one short text with the caller's name and number, the outcome, a line of summary and a link to the full transcript. Urgent calls are marked. Reply STOP to turn it off. It is free on every plan. ### [Zapier and webhooks](https://tactly.ai/features/zapier) Tactly can send every finished call to Zapier. Paste a Zapier Catch Hook URL, or any https webhook address, into your Tactly settings, and after each call it posts the call's details: who called, their number, the summary, any message and any booking. From Zapier you can pass that to your CRM, a spreadsheet or a team chat. A test button sends a sample so you can check it works, and it stays off until you add a URL. ## Comparisons ### [Tactly vs an answering service](https://tactly.ai/compare/vs-answering-service) A live answering service has trained people answer your calls from a script you provide, which suits calls that need judgement or a human voice. Tactly is an AI receptionist that answers in your business's name at any hour, books real open times on your calendar, transfers to your team during hours, and emails a summary and transcript of every call. Plans start at $49 a month. ### [Tactly vs voicemail](https://tactly.ai/compare/vs-voicemail) Voicemail records whatever the caller chooses to say and waits for you to listen. Tactly answers the call, replies to questions from your knowledge base and notes, books a real time on your calendar or takes a message with the number read back, and emails you a written summary and transcript. Voicemail costs nothing extra; Tactly plans start at $49 a month. ### [Tactly vs hiring a receptionist](https://tactly.ai/compare/vs-hiring-a-receptionist) A receptionist on staff greets walk-ins, handles paperwork and uses judgement on every kind of call, but works set hours and can only take one call at a time. Tactly answers your phone at any hour you choose, books appointments into your calendar, transfers to the right person during hours, and emails you every call. Many businesses use Tactly to cover lunch breaks, evenings and overlapping calls. ## Industries ### Home services Trades whose phone rings while the crew is on a roof, under a sink or behind a truck. #### [AI receptionist for plumbers](https://tactly.ai/industries/plumbers) Tactly is an AI receptionist for plumbing businesses. It answers the calls you miss on site and after you close, greets callers in your company's name, asks what is wrong and where they are, and books a visit into an open time on your calendar. During your hours it can transfer a caller to your cell, and every call arrives in your inbox as a summary with the transcript. #### [AI receptionist for HVAC contractors](https://tactly.ai/industries/hvac) Tactly is an AI receptionist for heating and cooling contractors. It answers overflow when your office is busy and every call after closing, asks whether the system is heating or cooling and how old it is, and books repair visits or tune-ups into open times on your calendar. Each call is emailed to you as a summary with the transcript, so dispatch starts the day with a clear list. #### [AI receptionist for electricians](https://tactly.ai/industries/electricians) Tactly is an AI receptionist for electrical contractors. It answers when you are on a job or closed, asks what the problem is, whether it is a home or a business, and where, then books a service call or estimate into an open time on your calendar. It sends anyone describing danger to 911, takes messages for larger projects, and emails you a summary and transcript of every call. #### [AI receptionist for roofers](https://tactly.ai/industries/roofers) Tactly is an AI receptionist for roofing companies. It answers the calls your crew cannot take, greets callers in your company's name, asks about the leak, the storm or the age of the roof, and books an inspection into an open time on your calendar. During your hours it can transfer a caller to your estimator, and every call lands in your inbox as a summary with the full transcript. #### [AI receptionist for pest control companies](https://tactly.ai/industries/pest-control) Tactly is an AI receptionist for pest control businesses. It answers your phone while your techs are out on routes and after the office closes, asks what pest the caller is seeing and where, and books an inspection or treatment into an open slot on your calendar. It explains your service plans from your notes, transfers urgent callers during your hours, and emails every call to you as a summary with the transcript. #### [AI receptionist for landscapers](https://tactly.ai/industries/landscapers) Tactly is an AI receptionist for landscaping and lawn care companies. It answers calls while your crews are working, greets callers in your company's name, asks about the property and the work they want, and books an estimate visit into an open time on your calendar. It answers questions about your services and service area from your notes and emails every call to you as a summary with the transcript. #### [AI receptionist for tree service companies](https://tactly.ai/industries/tree-service) Tactly is an AI receptionist for tree service and arborist companies. It answers while your crew is cutting and after hours, asks what the tree is doing, how big it is and where it sits, and books estimates into open times on your calendar. Callers reporting a tree on a house, a car or a power line are told to call 911 when anyone is in danger, and storm damage is flagged in the summary emailed to you with the transcript. #### [AI receptionist for locksmiths](https://tactly.ai/industries/locksmiths) Tactly is an AI receptionist for locksmith businesses. It answers when you are on a job or driving, greets callers in your company's name, asks whether it is a home, car or business and where they are, and transfers urgent calls to your cell during the hours you set. Outside those hours it takes the details for you, books rekeys and installs into open times on your calendar, and emails every call as a summary with the transcript. #### [AI receptionist for garage door companies](https://tactly.ai/industries/garage-door) Tactly is an AI receptionist for garage door repair and installation companies. It answers calls while your techs are in the field, greets callers in your company's name, asks whether the door is stuck open, stuck shut or making noise, and books a repair visit into an open slot on your calendar. It answers questions about doors and openers from your notes and emails every call to you as a summary with the transcript. #### [AI receptionist for appliance repair companies](https://tactly.ai/industries/appliance-repair) Tactly is an AI receptionist for appliance repair companies. It answers the calls your techs cannot take, asks which appliance, which brand and what it is doing, checks the caller is in your service area, and books a diagnostic visit into an open time on your calendar. It quotes only the trip or diagnostic fee you choose to share, and emails you a summary and transcript of each call. #### [AI receptionist for handyman services](https://tactly.ai/industries/handyman-services) Tactly is an AI receptionist for handyman businesses. It answers the calls you miss while working, asks the caller to list every job they have in mind, checks those against the tasks you take on, and books a visit into an open time on your calendar. It shares your hourly or minimum charge only if you put it in your notes, and it emails you a summary and transcript of each call. #### [AI receptionist for painting contractors](https://tactly.ai/industries/painting-contractors) Tactly is an AI receptionist for residential and commercial painting contractors. It answers while crews are painting or the office is closed, asks whether the job is interior or exterior, home or business, and what is being painted, then books an estimate into an open time on your calendar. Commercial callers can be transferred to a named number during your hours. Each call arrives in your inbox with a summary and transcript. #### [AI receptionist for pool service companies](https://tactly.ai/industries/pool-service) Tactly is an AI receptionist for pool cleaning and repair companies. It answers while your techs are on their routes, asks about the pool type, size and equipment, and books weekly service starts, openings, closings or repair visits into open times on your calendar. Current customers with a problem can leave a message or be transferred to your office during hours. Every call is emailed with a summary and transcript. #### [AI receptionist for restoration companies](https://tactly.ai/industries/restoration-companies) Tactly is an AI receptionist for water and fire damage restoration companies. It answers every call around the clock, tells anyone describing danger to hang up and call 911, and asks what happened, where, when it started and whether insurance is involved. During your hours it transfers urgent losses to a named on-call number; at other times it takes a detailed message and emails it to you at once with the transcript. #### [AI receptionist for septic service companies](https://tactly.ai/industries/septic-services) Tactly is an AI receptionist for septic pumping and repair companies. It answers while your trucks are out, asks whether the caller needs routine pumping, a real estate inspection or help with a backup or alarm, takes the address and tank details, and books a visit into an open time on your calendar. Urgent backups can be transferred to a named number during your hours, and every call is emailed to you. #### [AI receptionist for junk removal companies](https://tactly.ai/industries/junk-removal) Tactly is an AI receptionist for junk removal companies. It answers while your crews are lifting and driving, asks what the caller wants hauled away, how much of it there is and where it sits, and books a pickup or estimate window on your calendar. It tells callers which items you cannot take, shares only the pricing you put in your notes, and emails you a summary and transcript after each call. #### [AI receptionist for moving companies](https://tactly.ai/industries/movers) Tactly is an AI receptionist for local and long-distance moving companies. It answers while your crews are on moves and your office is busy, greets callers in your company's name, asks for the move date, the size of the home and the pickup and drop-off towns, and books an in-home or video estimate into an open time on your calendar. It answers from your notes about services and emails every call to you as a summary with the transcript. #### [AI receptionist for pressure washing companies](https://tactly.ai/industries/pressure-washing) Tactly is an AI receptionist for pressure washing and exterior cleaning companies. It answers while your equipment is running and after hours, asks what needs washing, such as the house, driveway, deck or roof, and roughly how big it is, then books a quote visit or the job itself into an open time on your calendar. It answers from your notes on soft washing and pricing you choose to share, and emails every call as a summary with the transcript. #### [AI receptionist for security system installers](https://tactly.ai/industries/security-systems) Tactly is an AI receptionist for companies that install home and business security systems. It answers in your name, asks whether the property is a home or a business and what the caller wants covered, and books a site survey into an open time on your calendar. It is not an alarm monitoring service: anyone with an alarm going off or a break-in under way is told to hang up and call 911. Every call is emailed to you with a transcript. #### [AI receptionist for self-storage facilities](https://tactly.ai/industries/self-storage) Tactly is an AI receptionist for self-storage facilities. It answers when the office is unstaffed or busy, explains unit sizes, gate and office hours and the policies you write down, and books a tour into an open time on your calendar or takes a rental request as a message for your manager. It does not see live unit availability or take payments, so it never promises a unit is free. Every call is emailed to you with a transcript. #### [AI receptionist for cleaning companies](https://tactly.ai/industries/cleaning-services) Tactly is an AI receptionist for house and office cleaning companies. It answers calls while your team is on jobs, greets callers in your company's name, asks about the size of the home, the kind of clean and how often, and books a walkthrough or a first cleaning into an open time on your calendar. It answers from your notes about what is included and emails every call to you as a summary with the transcript. #### [AI receptionist for carpet cleaning companies](https://tactly.ai/industries/carpet-cleaning) Tactly is an AI receptionist for carpet and upholstery cleaning companies. It answers while you are on a job, asks how many rooms or which furniture pieces, whether there are pet stains, and the address, then books a cleaning into an open time on your calendar. It answers from your notes on drying times and room pricing you choose to share, never guarantees stain removal, and emails every call to you as a summary with the transcript. #### [AI receptionist for maid services](https://tactly.ai/industries/maid-services) Tactly is an AI receptionist for residential maid and house cleaning services. It answers in your company's name, books first cleans and recurring visits into open times on your calendar, asks about bedrooms, bathrooms, pets and entry instructions, and takes skip or reschedule requests from regular clients as messages. It can answer in English or Spanish, and every call arrives in your inbox in English as a summary with the transcript. #### [AI receptionist for commercial cleaning companies](https://tactly.ai/industries/commercial-cleaning) Tactly is an AI receptionist for commercial and janitorial cleaning companies. It answers in your name, asks prospects about the building type, square footage and cleaning frequency, and books a walkthrough for a bid into an open time on your calendar. Existing clients reporting a missed area or a supply request are taken as messages or transferred to your operations line during hours. Every call is emailed to you with a summary and transcript. ### Building and design Long projects that start with a consultation call nobody can afford to miss. #### [AI receptionist for general contractors](https://tactly.ai/industries/general-contractors) Tactly is an AI receptionist for general contractors and remodelers. It answers when you are on site or after hours, asks whether the caller is planning a new project, is a current client or is a sub or supplier, and handles each differently: new projects get a consultation booked on your calendar, current clients and trades get a message or a transfer to a named number. Every call is emailed with a summary and transcript. #### [AI receptionist for custom home builders](https://tactly.ai/industries/home-builders) Tactly is an AI receptionist for custom home builders. It answers when you are on site or after hours, asks prospective clients whether they own land, their rough timing and the kind of home they want, and books a discovery meeting or lot visit into an open time on your calendar. Current homeowners are transferred to their project contact during your hours or leave a message. Every call is emailed as a summary and transcript. #### [AI receptionist for concrete contractors](https://tactly.ai/industries/concrete-contractors) Tactly is an AI receptionist for concrete contractors. It answers while your crew is pouring or finishing, asks whether the caller wants a driveway, patio, walkway or foundation work, takes the rough size and the address, and books an estimate visit into an open time on your calendar. It never prices a job it has not seen, and it emails you a summary and transcript after every call. #### [AI receptionist for fence contractors](https://tactly.ai/industries/fence-contractors) Tactly is an AI receptionist for fence companies. It answers when your crew is on an install or the office is closed, asks what the fence is for, which material and height the caller has in mind and roughly how many feet, then books a measure or estimate into an open time on your calendar. It emails you a summary and the transcript of each call, so you can price the job with the details in hand. #### [AI receptionist for flooring contractors](https://tactly.ai/industries/flooring-contractors) Tactly is an AI receptionist for flooring contractors and showrooms. It picks up when your sales floor is crowded or the store is closed, asks which rooms, roughly how many square feet and what kind of floor the caller is considering, then reserves a showroom visit or in-home measure. Callers who want a person can be put through to Sales or Scheduling while you are open, and each call is emailed to you. #### [AI receptionist for paving contractors](https://tactly.ai/industries/paving-contractors) Tactly is an AI receptionist for asphalt paving and sealcoating contractors. When the crew is out on asphalt or the yard is locked up for the night, it picks up, finds out whether the caller needs new paving, resurfacing, crack filling, sealcoating or line striping, notes the property type and rough size, and schedules a walk through in a free slot on your calendar. It never guesses a price it was not given, and it emails every call to you. #### [AI receptionist for window and door installers](https://tactly.ai/industries/window-door-installers) Tactly is an AI receptionist for window and door replacement companies. It answers in your company's name while installers are on jobs and after hours, asks how many windows or doors, what kind and roughly how old the home is, and books an in-home measure or estimate into an open time on your calendar. It answers from your notes on product lines and warranties, never invents prices, and emails every call as a summary with the transcript. #### [AI receptionist for solar installers](https://tactly.ai/industries/solar-companies) Tactly is an AI receptionist for residential solar installers. It answers in your company's name, asks whether the caller owns the home, roughly what their electric bill runs and where they live, and books a consultation into an open time on your calendar. Owners of systems you installed are asked what the panels or inverter are doing and booked for service or passed to your service line during hours. Every call is emailed to you with a transcript. #### [AI receptionist for architecture firms](https://tactly.ai/industries/architects) Tactly is an AI receptionist for architecture firms working on homes and small commercial buildings. It answers in your firm's name, asks about the site, the project type, the rough size and the timeline, and books an initial consultation into an open time on your calendar. Contractors, consultants and current clients are transferred during hours or taken as messages, and every call is emailed to you with a summary and transcript. #### [AI receptionist for interior design studios](https://tactly.ai/industries/interior-designers) Tactly is an AI receptionist for interior design studios. It answers in your studio's name when you are with clients, on site or closed, asks about the space, the scope and the timeline, and books a discovery consultation into an open time on your calendar. It describes your services and process only from your notes, never quotes design fees you have not written down, and emails every call as a summary with the transcript. ### Health and medical Front desks that juggle new patients, reschedules and questions between appointments. #### [AI receptionist for dental offices](https://tactly.ai/industries/dentists) Tactly is an AI receptionist for dental offices. It answers when the front desk is with patients, at lunch and after hours, gives your hours and location, answers insurance questions only from the plan list in your notes, and books checkups or new patient visits into open times. Anything clinical becomes a message for your team, and Tactly gives no medical advice. #### [AI receptionist for pediatric dental offices](https://tactly.ai/industries/pediatric-dentists) Tactly is an AI receptionist for pediatric dental offices. It talks with parents when your front desk is busy or closed, explains first visits and what to bring from your notes, and books checkups into open times, including the after-school slots families want. Toothaches and knocked-out teeth get the soonest time you allow or an urgent message, and anyone describing an emergency is told to call 911. #### [AI receptionist for orthodontic practices](https://tactly.ai/industries/orthodontists) Tactly is an AI receptionist for orthodontic practices. It answers when your coordinators are chairside or the office is closed, explains your free consultation and treatment options from your notes, and books consults and adjustment visits into open times on your booking calendar. Broken brackets, loose bands and poking wires become messages for your team, and Tactly gives no clinical advice. #### [AI receptionist for primary care practices](https://tactly.ai/industries/medical-practices) Tactly is an AI receptionist for primary care and family medicine practices. It answers when your front desk is busy or closed, gives hours and location, books physicals, follow-ups and same-day sick visits into open times on your booking calendar, and takes messages for refills, results and anything clinical. It cannot see your charts, gives no medical advice, and tells anyone describing an emergency to call 911. #### [AI receptionist for urgent care clinics](https://tactly.ai/industries/urgent-care) Tactly is an AI receptionist for urgent care clinics. It answers every call or only the overflow, gives your hours, address and the services you list, explains how walk-ins and reserved visits work, and books a visit if you offer reserved times. It speaks to wait times only with what your notes say, never a live estimate. Callers describing chest pain or another emergency are told to hang up and call 911. #### [AI receptionist for dermatology practices](https://tactly.ai/industries/dermatologists) Tactly is an AI receptionist for dermatology practices. It answers when your staff are busy or the office is closed, separates medical visits like skin checks and rash follow-ups from cosmetic ones, and books each into the appointment type and open times you set. It shares only the cosmetic prices you publish, takes messages for biopsy results and anything clinical, and gives no medical advice. #### [AI receptionist for plastic surgery practices](https://tactly.ai/industries/plastic-surgeons) Tactly is an AI receptionist for plastic surgery practices. It answers inquiries day and night, describes your procedures and consultation process from your own notes, shares only the fees you choose to publish, and books consultations into open times on your booking calendar. It does not discuss candidacy, results or recovery, takes those questions as messages for your patient coordinator, and emails you every call. #### [AI receptionist for med spas](https://tactly.ai/industries/med-spas) Tactly is an AI receptionist for med spas. It answers when your team is with clients or the spa is closed, describes your treatments from your own menu notes, shares only the prices you choose to publish, and books consultations or treatments into open times on your calendar. Questions about suitability or side effects become a message for your provider, and Tactly gives no medical advice. #### [AI receptionist for medical weight loss clinics](https://tactly.ai/industries/medical-weight-loss) Tactly is an AI receptionist for medical weight loss clinics. It answers new inquiries and patient calls when your staff are busy or the clinic is closed, explains your programs and any pricing you choose to share, and books consultations and check-in visits into open times. Questions about medication, dosing or side effects become messages for your provider, Tactly gives no medical advice, and every call is emailed to you. #### [AI receptionist for chiropractors](https://tactly.ai/industries/chiropractors) Tactly is an AI receptionist for chiropractic practices. It answers when your front desk is busy and after your office closes, greets callers in your practice's name, explains what a first visit involves from your notes, and books new patient exams and follow-ups into open times on your calendar. It does not give medical advice, it takes billing and insurance questions as messages, and it emails every call to you as a summary with the transcript. #### [AI receptionist for physical therapy clinics](https://tactly.ai/industries/physical-therapy) Tactly is an AI receptionist for physical therapy clinics. It answers when your front desk is busy or the clinic is closed, books initial evaluations and follow-up visits into open times on your booking calendar, explains what to bring and wear from your notes, and takes messages about referrals, authorizations and coverage. It gives no exercise or medical advice, and emails every call to you. #### [AI receptionist for occupational therapy practices](https://tactly.ai/industries/occupational-therapy) Tactly is an AI receptionist for occupational therapy practices that see children, adults or both. It answers when therapists are in sessions or the office is closed, explains the services and age groups you list, books evaluations and session times into your booking calendar, and takes intake, referral and coverage questions as messages. It gives no clinical advice and emails you each call with a transcript. #### [AI receptionist for optometry practices](https://tactly.ai/industries/optometrists) Tactly is an AI receptionist for optometry and eye care practices. It answers when staff are with patients or the office is closed, books eye exams and contact lens fittings into open times, and gives your pickup hours and frame policies from your notes. It cannot see order status, so questions about whether glasses or contacts are ready become messages. It gives no medical advice. #### [AI receptionist for audiology practices](https://tactly.ai/industries/audiologists) Tactly is an AI receptionist for audiology and hearing aid practices. It answers when staff are with patients or the office is closed, books hearing evaluations, hearing aid fittings and check visits into open times, and reads the day, time and address back so callers with hearing loss can confirm. Repair and battery questions are answered from your notes or taken as messages, and Tactly gives no medical advice. #### [AI receptionist for therapy and counseling practices](https://tactly.ai/industries/mental-health-therapists) Tactly is an AI receptionist for therapists and counseling practices. It answers while clinicians are in session or the practice is closed, explains your specialties, fees and insurance policy from your notes, and books free consultations or intake appointments into open times. It does not provide counseling or crisis support. Callers describing an emergency or crisis are told to call 911, and practices can add the 988 line to the notes. ### Care services Families calling about someone they love, often at hours nobody is in the office. #### [AI receptionist for home health care agencies](https://tactly.ai/industries/home-health-care) Tactly is an AI receptionist for home health and home care agencies. It answers family inquiries, referral calls and caregiver messages when your office is busy or closed, explains the services and areas you cover from your notes, and books intake calls or assessments on your calendar. It gives no medical advice, sends emergencies to 911, and emails every call to your team as a summary with the transcript. #### [AI receptionist for hospice providers](https://tactly.ai/industries/hospice-care) Tactly is an AI receptionist for hospice providers. It answers in your organization's name with a calm, plain manner, transfers callers about a current patient to your on-call number during the hours you set, and outside those hours takes an urgent message and emails it straight away. It answers questions about services and admissions from your notes, gives no medical advice, and tells anyone describing an emergency to call 911. #### [AI receptionist for senior living communities](https://tactly.ai/industries/senior-care) Tactly is an AI receptionist for assisted living, independent living and memory care communities. It answers inquiry calls when your sales director is on a tour and after hours, explains your levels of care, apartment types and amenities from your notes, and books tours into open times on your calendar. It sends resident and family calls to the right number during your hours and emails a summary of every call. #### [AI receptionist for childcare centers](https://tactly.ai/industries/childcare) Tactly is an AI receptionist for daycares, preschools and childcare centers. It answers prospective parents when your staff are with children, explains your age groups, hours and waitlist process from your notes, and books enrollment tours into open times on your calendar. It takes messages from current families, transfers calls to your office during your hours, and emails every call to you with the transcript. #### [AI receptionist for funeral homes](https://tactly.ai/industries/funeral-homes) Tactly is an AI receptionist for funeral homes. It answers every hour of the day in your funeral home's name, speaks gently with families after a death, takes the name of the deceased, where they are and the caller's number, and transfers to your on-call director's number during the hours you set. It also books pre-planning appointments and answers service time and location questions from your notes. ### Beauty and wellness Chairs and tables that only earn money when the calendar is full. #### [AI receptionist for salons and barbershops](https://tactly.ai/industries/salons) Tactly is an AI receptionist for hair salons and barbershops. It answers calls while your team is with clients and after you close, greets callers in your salon's name, answers questions about services, prices and timing from your menu, and books appointments into open times on your calendar. It sends anything it cannot handle to you as a message, and every call arrives in your inbox as a summary with the transcript. #### [AI receptionist for nail salons](https://tactly.ai/industries/nail-salons) Tactly is an AI receptionist for nail salons. It answers while your technicians are working, explains whether you take walk-ins or appointments from your notes, and books manicures, pedicures, gel and acrylic sets into open times on your calendar. It can answer in English or Spanish, shares prices from your menu, and emails you a summary and transcript of every call. #### [AI receptionist for barbershops](https://tactly.ai/industries/barbershops) Tactly is an AI receptionist for barbershops. It answers while your barbers are cutting and after the shop closes, books haircuts, fades, beard trims and shaves into open times on your calendar, and notes which barber a client wants. It explains your walk-in rules and prices from your notes and emails you a summary and transcript of every call. #### [AI receptionist for day spas](https://tactly.ai/industries/day-spas) Tactly is an AI receptionist for day spas. It answers while your front desk is with guests and after you close, describes your treatments and packages from your menu, and books facials, body treatments and couples appointments into open times on your calendar. It answers gift card questions from your notes, takes anything else as a message, and emails every call to you with a summary and transcript. #### [AI receptionist for massage therapists](https://tactly.ai/industries/massage-therapists) Tactly is an AI receptionist for massage therapy practices, from solo therapists to small clinics. It answers while you are in session and after hours, explains your modalities and session lengths from your notes, and books appointments into open times on your calendar. It gives no medical advice, takes questions about injuries as messages, and emails you a summary and transcript of every call. #### [AI receptionist for tattoo and piercing studios](https://tactly.ai/industries/tattoo-studios) Tactly is an AI receptionist for tattoo and piercing studios. It answers while artists are tattooing and after hours, books consultations and piercing appointments into open times on your calendar, and explains your deposit, age and aftercare policies from your notes. It does not take deposits or payments, since the studio handles those, and it emails every call to you with a summary and transcript. ### Legal Intake calls that arrive at night, from people who will call the next firm if you do not answer. #### [AI receptionist for law firms](https://tactly.ai/industries/law-firms) Tactly is an AI receptionist for law firms. It answers when attorneys and staff are in court, with clients or gone for the day, explains which practice areas the firm handles from your notes, takes the caller's name, number and what the matter concerns, and books consultations into open times if you offer them. It never gives legal advice and never comments on the strength of a case. #### [AI receptionist for personal injury law firms](https://tactly.ai/industries/personal-injury-lawyers) Tactly is an AI receptionist for personal injury law firms. It answers accident and injury calls around the clock, in English or Spanish, records the date, location and type of incident along with the caller's contact details, and books free consultations into the times your firm allows. It never says whether someone has a case or what it might be worth, and anyone describing an emergency is told to hang up and call 911. #### [AI receptionist for family law attorneys](https://tactly.ai/industries/family-law-attorneys) Tactly is an AI receptionist for family law attorneys. It answers calls about divorce, custody, support and related matters with a calm, neutral tone, takes the caller's name, a safe contact number and a short description, and books consultations into your open times. It never gives legal advice or predicts outcomes, and it can note how and when the caller prefers to be reached. #### [AI receptionist for criminal defense attorneys](https://tactly.ai/industries/criminal-defense-attorneys) Tactly is an AI receptionist for criminal defense attorneys. It answers arrest and charge calls around the clock, often from a family member, and records who was arrested, where they are held, the charge if known and any court date. During your set hours it can transfer to a named on-call attorney number; otherwise it takes an urgent message. It never gives legal advice or discusses a case. #### [AI receptionist for immigration law firms](https://tactly.ai/industries/immigration-lawyers) Tactly is an AI receptionist for immigration law firms. It answers in English or Spanish and switches when the caller does, tells callers which matters the firm handles from your notes, such as family petitions, work visas or naturalization, takes their contact details and any deadline they mention, and books consultations into your open times. It never comments on a person's status or case. #### [AI receptionist for estate planning and probate attorneys](https://tactly.ai/industries/estate-planning-attorneys) Tactly is an AI receptionist for estate planning and probate attorneys. It answers calls about wills, trusts, powers of attorney and probate, explains the firm's process and any flat fees you choose to list, takes the caller's details, and books planning meetings or probate consultations into your open times. It never advises on what someone should put in a will or how an estate should be divided. ### Real estate, finance and insurance Callers with a deadline: a closing, a filing, a renewal or a showing. #### [AI receptionist for real estate agents](https://tactly.ai/industries/real-estate) Tactly is an AI receptionist for real estate agents and small brokerages. It answers when you are at showings, in meetings or off for the evening, finds out whether the caller is buying or selling and where, answers general questions from your notes, and books a call or meeting into your open times. It does not invent listing details, and every call reaches you as a summary with the transcript. #### [AI receptionist for property managers](https://tactly.ai/industries/property-managers) Tactly is an AI receptionist for property management companies. It answers your line during busy hours and overnight, greets callers in your company's name, takes maintenance requests with the unit and the problem, answers leasing questions from your notes, and books showings into open times on your calendar. During your hours it can transfer urgent calls to your main number or a named number, and every call is emailed to you as a summary with the transcript. #### [AI receptionist for mortgage brokers](https://tactly.ai/industries/mortgage-brokers) Tactly is an AI receptionist for mortgage brokers and loan officers. It answers in your company's name, explains the loan programs you list in your notes, collects the caller's name, timeline and purchase or refinance goal, and books consultations into open times on your calendar. It never quotes rates, payments or approval odds. Rate questions become a message for a loan officer, and each call is emailed to you with the transcript. #### [AI receptionist for title and escrow companies](https://tactly.ai/industries/title-companies) Tactly is an AI receptionist for title and escrow companies. It answers in your company's name, explains what to bring to a closing from your notes, schedules signing appointments into open times on your calendar, and transfers agents or lenders to named numbers such as Closing or Escrow during hours. It cannot see files and never gives wiring instructions by phone. Every call is emailed with a summary and the transcript. #### [AI receptionist for insurance agencies](https://tactly.ai/industries/insurance-agencies) Tactly is an AI receptionist for independent insurance agencies. It answers when your agents are on the phone or with clients and after the office closes, greets callers in your agency's name, takes the details for auto, home and business quote requests, and books policy reviews and consultations into open times on your calendar. It never quotes rates or gives coverage advice, and it emails every call to you as a summary with the transcript. #### [AI receptionist for accounting firms](https://tactly.ai/industries/accountants) Tactly is an AI receptionist for accounting and CPA firms. It answers in your firm's name, explains your services, fees you chose to share and document drop-off rules from your notes, and books client meetings into open times on your calendar. It never gives tax or accounting advice. During office hours it can transfer callers to a named number such as a partner's line, and every call is emailed to you with a summary and transcript. #### [AI receptionist for tax preparation offices](https://tactly.ai/industries/tax-preparers) Tactly is an AI receptionist for tax preparation offices. It answers in English or Spanish, tells callers your hours, walk-in policy and what documents to bring, and books return appointments into open times on your calendar. It does not prepare returns, give tax advice or discuss refund amounts. Every call is emailed to you as a summary in English with the full transcript, and plans start at $49 a month. #### [AI receptionist for financial advisors](https://tactly.ai/industries/financial-advisors) Tactly is an AI receptionist for financial advisors and planners. It answers in your practice's name, describes your services and who you work with from your notes, and books introductory meetings into open times on your calendar. It never discusses investments, markets, accounts or performance, and gives no financial advice. During hours it can transfer clients to a named number such as your service associate, and every call is emailed with a transcript. ### Business services Agencies and firms where a missed call is a lost proposal or an unhappy client. #### [AI receptionist for marketing agencies](https://tactly.ai/industries/marketing-agencies) Tactly is an AI receptionist for marketing agencies. It answers in your agency's name, explains your services from your notes, asks prospects about their business and goals, and books strategy calls into open times on your calendar. Existing clients can be transferred during hours to up to 5 named numbers (15 on Growth), such as their account manager's team. Every call is emailed as a summary with the transcript, and finished calls can be sent to Zapier. #### [AI receptionist for media and advertising agencies](https://tactly.ai/industries/media-agencies) Tactly is an AI receptionist for media and advertising agencies. It answers in your agency's name, asks callers whether they are an advertiser, a client or a media seller, and handles each your way: booking advertiser meetings into open times on your calendar, transferring clients to named numbers such as Media Buying during hours, and taking messages from reps. Each call is emailed as a summary with the transcript. #### [AI receptionist for management consulting firms](https://tactly.ai/industries/management-consultants) Tactly is an AI receptionist for management consulting firms. It answers in your firm's name, describes your practice areas and the size of client you work with from your notes, asks the caller what problem they are trying to solve, and books discovery calls into open times on your calendar. During hours it can transfer to named numbers such as a practice lead, and each call is emailed as a summary with the transcript. #### [AI receptionist for IT service providers](https://tactly.ai/industries/it-services) Tactly is an AI receptionist for IT support companies and managed service providers. It answers in your company's name, asks who is calling, which client they are with and what is broken, and transfers outage calls to a named on-call number during the hours you set. Routine issues become detailed messages. It does not open tickets in your system, but each finished call can be sent to Zapier or a webhook, and every call is emailed with the transcript. #### [AI receptionist for staffing agencies](https://tactly.ai/industries/staffing-agencies) Tactly is an AI receptionist for staffing and recruiting agencies. It answers in English or Spanish, asks whether the caller is looking for work or looking to hire, and handles each: job seekers hear your application steps and open roles from your notes, and employers are booked for a call with a recruiter or transferred to a named number during hours. Every call is emailed to you as an English summary with the transcript. #### [AI receptionist for translation and interpreting agencies](https://tactly.ai/industries/translation-services) Tactly is an AI receptionist for translation and interpreting agencies. It speaks with callers in English or Spanish, checks the language pairs you offer against the list you keep in its notes, and takes request details: the date, setting, on-site or remote, document type and deadline. It does not translate or interpret itself. It can book consultations into open times on your calendar, and each request is emailed as a summary with the transcript. #### [AI receptionist for court reporting firms](https://tactly.ai/industries/court-reporters) Tactly is an AI receptionist for court reporting firms. It answers in your firm's name, takes deposition and hearing requests from attorneys' offices with the case name, date, time, location or video platform, witness count and services needed, and emails each one to your scheduling desk. During hours it can transfer callers to named numbers such as Scheduling or Production. It cannot see reporter calendars, and every call arrives with a transcript. #### [AI receptionist for software companies](https://tactly.ai/industries/saas-companies) Tactly is an AI receptionist for software companies that list a phone number. It answers in your company's name, explains your plans and features from your notes, asks buyers about team size and use case, and books sales demos into open times on your calendar. Support callers are transferred to a named number such as Support during hours, or their issue is taken as a message. It cannot see customer accounts, and each call is emailed with the transcript. ### Restaurants, food and drink Phones that ring hardest during the rush, when every hand is on the line. #### [AI receptionist for restaurants](https://tactly.ai/industries/restaurants) Tactly is an AI receptionist for restaurants. It answers in your restaurant's name, gives hours, directions, parking and menu details from your notes, and handles large-party and private event inquiries by taking a message or booking into your booking calendar if you use one. During service it can transfer a caller to the host stand or kitchen. It does not take food orders or payments, and it emails you a summary of every call. #### [AI receptionist for pizzerias](https://tactly.ai/industries/pizzerias) Tactly is an AI receptionist for pizzerias and pizza shops. It answers the calls your crew cannot reach during a rush, gives hours, delivery zones, specials and gluten-free options from your notes, and tells callers where to find your online ordering page if you list one. Callers placing or changing an order are transferred to the counter during hours. It never takes orders or card payments itself. #### [AI receptionist for fine dining restaurants](https://tactly.ai/industries/fine-dining-restaurants) Tactly is an AI receptionist for fine dining restaurants. It answers in your restaurant's name with a calm, unhurried tone, explains dress code, tasting menu format, corkage, cancellation policy and dietary accommodations from your notes, and takes private dining inquiries for your events lead. Reservations go into your booking calendar if you use one, or to your reservationist by transfer or message. #### [AI receptionist for takeout and delivery restaurants](https://tactly.ai/industries/takeout-restaurants) Tactly is an AI receptionist for quick service, takeout and delivery restaurants. It answers calls the counter cannot reach, gives hours, pickup instructions, parking, delivery area and catering tray options from your notes, and tells callers where your online ordering page lives if you list it. Callers with an order problem are transferred to the counter during hours. It does not take or change orders. #### [AI receptionist for food trucks](https://tactly.ai/industries/food-trucks) Tactly is an AI receptionist for food trucks. It answers your number while you are serving or driving, tells callers where the truck will be today and this week from the schedule in your notes, shares menu and dietary details as written, and takes catering and private event requests with date, location and head count. It can book a catering call into your calendar. It does not take food orders. #### [AI receptionist for caterers](https://tactly.ai/industries/caterers) Tactly is an AI receptionist for catering companies. It answers inquiry calls while your team is on site at events, gathers the event date, venue, guest count, service style and dietary needs, and books a tasting or consultation into your booking calendar. It explains minimums and booking steps from your notes, never quotes prices you have not shared, and emails each inquiry to you with the full transcript. #### [AI receptionist for bakeries](https://tactly.ai/industries/bakeries) Tactly is an AI receptionist for bakeries. It answers when the bakers are mid-batch and the counter has a line, gives hours, pickup times and what is baked on which days from your notes, and handles custom cake calls by booking a consultation into your calendar or taking a detailed message for your decorator. It does not take orders, deposits or payments. #### [AI receptionist for coffee shops and cafes](https://tactly.ai/industries/coffee-shops) Tactly is an AI receptionist for coffee shops and cafes. It answers when baristas are behind the bar, gives hours, location, parking, milk and pastry options, wifi and seating details from your notes, and takes requests for coffee catering, meeting space or wholesale beans as messages for the manager. It does not take drink orders, and it emails every call as a summary. #### [AI receptionist for bars and pubs](https://tactly.ai/industries/bars-and-pubs) Tactly is an AI receptionist for bars and pubs. It answers when the bar is too loud or too busy, gives hours, kitchen times, trivia and live music nights, game day plans and age policies from your notes, and takes private party requests with date, group size and occasion for the manager. It can transfer to the bar during open hours, and it never takes tabs or payments. #### [AI receptionist for breweries and taprooms](https://tactly.ai/industries/breweries) Tactly is an AI receptionist for breweries and taprooms. It answers during busy pours and brew days, gives taproom hours, what is on tap from your notes, food truck schedules, dog and family policies, and event nights, and books brewery tours into your booking calendar. It takes private event and distribution inquiries as messages, and it emails you a summary and transcript of every call. #### [AI receptionist for wineries and vineyards](https://tactly.ai/industries/wineries) Tactly is an AI receptionist for wineries and vineyards. It answers your tasting room line, explains tasting options, group limits, picnic and pet rules and directions from your notes, and books tastings into your booking calendar. It answers wine club questions about shipments and pickup parties as written and takes account changes as messages, since it cannot see club records or payments. #### [AI receptionist for craft distilleries](https://tactly.ai/industries/distilleries) Tactly is an AI receptionist for craft distilleries. It answers while your team runs tours and production, books tours and tastings into your booking calendar, and explains age requirements, ID rules, group limits, bottle availability and cocktail bar hours from your notes. Private events and bottle release questions become messages, and every call reaches your inbox as a summary with the transcript. #### [AI receptionist for butcher shops and meat markets](https://tactly.ai/industries/butcher-shops) Tactly is an AI receptionist for butcher shops and meat markets. It answers while your team is cutting and serving, gives hours, what is usually in the case and how your special orders work from your notes, and takes requests for custom cuts, whole animals and holiday roasts as detailed messages with weight, date and pickup day. It does not place orders, take deposits or check stock. ### Hotels and hospitality Guests calling from the road, after check-in closes, about rooms, parking and late arrivals. #### [AI receptionist for independent hotels](https://tactly.ai/industries/hotels) Tactly is an AI receptionist for independent hotels. It answers calls the front desk cannot reach and calls overnight, answers guest questions about check-in, parking, pets, breakfast and directions from your notes, and takes reservation requests as messages for staff. It does not connect to your property management system, so it never quotes live rates or confirms rooms. During set hours it transfers callers to the front desk. #### [AI receptionist for boutique hotels](https://tactly.ai/industries/boutique-hotels) Tactly is an AI receptionist for boutique hotels. It answers in your hotel's name, describes rooms, amenities, the restaurant and policies from the notes you write, and takes booking and event inquiries as messages. It can transfer callers to up to 5 named numbers (15 on Growth), such as the front desk or the restaurant, during set hours. It does not see live availability or rates and does not take card details. #### [AI receptionist for bed and breakfasts](https://tactly.ai/industries/bed-and-breakfasts) Tactly is an AI receptionist for bed and breakfasts and small inns. It answers when you are cooking, cleaning or away, explains arrival windows, breakfast times, pet and child policies and directions from your notes, and takes booking requests as messages emailed to you. It cannot see your calendar of rooms or take a deposit. Callers who need you right away can be transferred to your cell during the hours you set. #### [AI receptionist for vacation rental managers](https://tactly.ai/industries/vacation-rentals) Tactly is an AI receptionist for vacation rental managers. It answers guest calls about wifi, checkout, trash day and parking from your notes, transfers lockouts and urgent issues to a named on-call number during the hours you set, and takes messages outside them. It also takes inquiries from homeowners who want you to manage their property. It does not connect to your booking or property software. #### [AI receptionist for motels](https://tactly.ai/industries/motels) Tactly is an AI receptionist for motels and roadside inns. It answers day and night, tells drivers about office hours, late arrival, truck and trailer parking, pets and ID rules from your notes, and takes room requests as messages. It answers in English or Spanish. It cannot see which rooms are open, so it can transfer callers to the office line during set hours instead of guessing. #### [AI receptionist for resorts](https://tactly.ai/industries/resorts) Tactly is an AI receptionist for resorts. It answers the main line, explains amenities, pool and activity hours, resort fees you choose to share and policies from your notes, and transfers callers to up to 5 named numbers (15 on Growth) such as the spa, dining, activities or the front desk during set hours. Outside those hours it takes messages. It does not connect to your reservation or spa systems. #### [AI receptionist for campgrounds and RV parks](https://tactly.ai/industries/campgrounds) Tactly is an AI receptionist for campgrounds and RV parks. It answers while staff are out on the grounds or closed, explains hookups, amps, rig length limits, pet rules, quiet hours, check-in and late arrival from your notes, and takes site requests as messages. It cannot see which sites are open. During office hours it can transfer callers to the camp store or office. #### [AI receptionist for escape rooms](https://tactly.ai/industries/escape-rooms) Tactly is an AI receptionist for escape rooms. It answers while your staff are running games, explains each room, group sizes, age rules and arrival times from your notes, and books sessions into open times on your booking calendar, confirming only once the calendar accepts. It takes messages for private events and corporate groups and emails a summary of every call. It does not take payment. #### [AI receptionist for cigar lounges](https://tactly.ai/industries/cigar-lounges) Tactly is an AI receptionist for cigar lounges. It answers while you are with customers or closed, explains hours, membership and locker options, dress code, guest rules, age requirements and upcoming events from your notes, and takes private event and membership inquiries as messages. It does not check humidor stock or take payment, and it transfers callers to the lounge during set hours. ### Weddings and events Couples and planners shopping several vendors on the same afternoon. #### [AI receptionist for wedding venues](https://tactly.ai/industries/wedding-venues) Tactly is an AI receptionist for wedding venues. It answers inquiry calls during events and after hours, describes your spaces, capacity and packages from your notes, books venue tours into your booking calendar, and records the couple's preferred date and guest count. It only speaks to date availability from what your calendar or notes say, and never promises a date is held. #### [AI receptionist for wedding planners](https://tactly.ai/industries/wedding-planners) Tactly is an AI receptionist for wedding planners and coordinators. It answers while you are on site at events, asks newly engaged couples about their date, location, guest count and the level of planning they want, explains your services from your notes, and books discovery calls into your calendar. It shares pricing only if you list it, and every inquiry reaches you as a summary with the transcript. #### [AI receptionist for photographers](https://tactly.ai/industries/photographers) Tactly is an AI receptionist for photographers. It answers inquiry calls while you are shooting or editing, asks about the type of session, the date and the location, shares packages and starting prices only if you list them, and books portrait sessions or consult calls into your booking calendar. It does not confirm a wedding date is free unless your notes say so; it takes the inquiry for you instead. #### [AI receptionist for party and event rental companies](https://tactly.ai/industries/event-rentals) Tactly is an AI receptionist for party and event rental companies. It answers when crews are on deliveries and the office is short, explains what you rent, your delivery area and delivery windows from your notes, and records the caller's event date, address, guest count and the items they want. It does not take orders, check stock or take payments; it passes each request to your team with a summary and transcript. ### E-commerce Online stores whose shoppers still pick up the phone before they buy, and after. #### [AI receptionist for online stores](https://tactly.ai/industries/ecommerce) Tactly is an AI receptionist for e-commerce brands. It answers your customer service number day and night, explains shipping times, return windows, sizing and product details from the policies you give it, and takes the order number and question when a caller needs your team. It puts urgent calls through during your hours and emails a summary and transcript of every call. It does not look up orders in your store. #### [AI receptionist for Shopify store owners](https://tactly.ai/industries/shopify-stores) Tactly is an AI receptionist for stores built on Shopify. It answers the phone number listed on your storefront, explains shipping, returns and product details from the notes you write, and takes the order number and question for your team. It does not connect to Shopify, so it cannot see orders, stock or tracking. Every call can be emailed to you or pushed to Zapier or a webhook so it lands in your help desk. #### [AI receptionist for BigCommerce stores](https://tactly.ai/industries/bigcommerce-stores) Tactly is an AI receptionist for stores built on BigCommerce. It answers your store's phone line, handles shipping, returns and product questions from your notes, and during your hours transfers trade and bulk buyers to a named number such as Wholesale. It does not connect to BigCommerce, so it cannot see accounts, price lists or orders. After hours it takes a detailed message, and every call is emailed to you. #### [AI receptionist for WooCommerce stores](https://tactly.ai/industries/woocommerce-stores) Tactly is an AI receptionist for stores built on WooCommerce. It answers the phone number on your WordPress site, covers shipping, returns, local pickup and product questions from the notes you give it, and takes the order number and question when a caller needs you. It is not a WordPress plugin and cannot see orders or stock. It emails a summary and transcript of every call, and can push each one to Zapier or a webhook. #### [AI receptionist for fashion brands](https://tactly.ai/industries/fashion-brands) Tactly is an AI receptionist for fashion and apparel brands. It answers your phone in your brand's name and explains fit, measurements, fabric and care from the size notes you write. It covers exchanges and return windows, takes the order number for anything that needs your team, and during your hours transfers calls to a number such as Customer Care. It cannot see orders or stock, and it emails every call to you. #### [AI receptionist for beauty and skincare brands](https://tactly.ai/industries/beauty-brands) Tactly is an AI receptionist for beauty and skincare brands. It answers your phone in your brand's name, reads ingredients, shades, sizes and usage directions from the product notes you write, and explains shipping and returns. It gives no medical or skin advice. Questions about reactions, conditions or mixing products go to your team as a message. It cannot see orders, and it emails every call to you. #### [AI receptionist for jewelry brands](https://tactly.ai/industries/jewelry-brands) Tactly is an AI receptionist for jewelry brands and jewelers who sell online. It answers your line day and night, explains ring sizing, metals, engraving, custom timelines and returns from your notes, and books design consultations or showroom visits into your booking calendar. During your hours it can transfer a caller to a named number such as your bench or studio. It takes no payments and cannot see orders. #### [AI receptionist for supplement brands](https://tactly.ai/industries/supplement-brands) Tactly is an AI receptionist for supplement brands. It answers your phone in your brand's name and reads serving sizes, ingredients, allergen statements and storage directions only from the label information you put in its notes. It gives no health or dosing advice beyond the label and tells callers to ask their doctor. It explains shipping and returns, takes order questions for your team, and emails every call. #### [AI receptionist for CBD brands](https://tactly.ai/industries/cbd-brands) Tactly is an AI receptionist for CBD brands. It answers your phone in your brand's name, explains potency per serving, product formats and where to find lab reports from the notes you write, and states which states you ship to exactly as your notes say. It makes no health claims and gives no medical advice. It takes order questions for your team, cannot see orders, and emails a summary and transcript of every call. #### [AI receptionist for subscription box companies](https://tactly.ai/industries/subscription-boxes) Tactly is an AI receptionist for subscription box companies. It answers your phone in your brand's name, explains billing dates, cutoffs, box contents and shipping from your notes, and takes skip, pause, address change and cancel requests as messages with the subscriber's details. It cannot change accounts or billing, so your team makes the change. Every call is emailed and can be pushed to Zapier or a webhook. #### [AI receptionist for print-on-demand shops](https://tactly.ai/industries/print-on-demand) Tactly is an AI receptionist for print-on-demand and custom merch shops. It answers your phone in your shop's name, explains production and shipping times, print methods, file requirements and minimums from your notes, and takes custom and bulk requests with the quantity, sizes and deadline. It cannot see orders or proofs and takes no payments. It emails a summary and transcript of every call. #### [AI receptionist for sneaker shops](https://tactly.ai/industries/sneaker-shops) Tactly is an AI receptionist for sneaker shops and resellers. It answers your phone in your shop's name, explains your authenticity process, condition grades, release rules, consignment terms and returns from your notes, and takes buy and consign inquiries with size and condition. It cannot see your stock or hold a pair, and takes no payments. During your hours it can transfer to a named number such as the Buy Desk. #### [AI receptionist for tactical and outdoor gear retailers](https://tactly.ai/industries/tactical-gear) Tactly is an AI receptionist for tactical and outdoor gear retailers. It answers your phone in your store's name, explains sizing, specs, materials and warranties from your product notes, and states age requirements and shipping restrictions exactly as your notes say, taking a message for anything they do not cover. It cannot see orders or stock and takes no payments. Every call is emailed to you. #### [AI receptionist for online auto parts stores](https://tactly.ai/industries/auto-parts) Tactly is an AI receptionist for online auto parts stores. It answers your phone in your store's name and explains shipping, returns, core charges and warranties from your notes. When a caller asks whether a part fits, it answers only if your notes cover it, and otherwise takes the year, make, model, engine and part number as a message. During your hours it can transfer to a named number such as Parts Desk. #### [AI receptionist for furniture stores](https://tactly.ai/industries/furniture-stores) Tactly is an AI receptionist for furniture stores and showrooms. It answers your phone in your store's name, explains delivery windows, white glove service, dimensions, fabrics, lead times and returns from your notes, and books showroom visits and design appointments into your booking calendar. It cannot see orders or schedule deliveries, so delivery changes become messages for your team. It answers in English or Spanish. ### Local retail Shops where the person who would answer the phone is also ringing up a customer. #### [AI receptionist for florists](https://tactly.ai/industries/florists) Tactly is an AI receptionist for florists. It answers your shop's calls in your name, explains your delivery zones, cutoff times and hours from your notes, and books wedding and event consultations into open times on your calendar. It does not take orders or payments: during your hours it transfers order and sympathy calls to your staff, and after hours it takes a detailed message and emails it to you. #### [AI receptionist for gift shops](https://tactly.ai/industries/gift-shops) Tactly is an AI receptionist for gift shops and boutiques. It answers your shop line in your name, tells callers your hours, location, parking, gift wrap and return policy from your notes, and takes special requests such as a personalized item or a gift basket as a message. It cannot check stock or take payments. During your hours it can transfer a caller to the counter, and every call is emailed to you. #### [AI receptionist for toy stores](https://tactly.ai/industries/toy-stores) Tactly is an AI receptionist for independent toy stores. It answers your calls in your shop's name, gives hours, location, gift wrap, layaway and return rules from your notes, and books in-store events such as story time or birthday parties into open times on your calendar if you host them. It cannot check stock or hold an item, so those requests become messages. Every call reaches you as an emailed summary. #### [AI receptionist for bike shops](https://tactly.ai/industries/bike-shops) Tactly is an AI receptionist for bicycle shops. It answers calls in your shop's name while your mechanics are working, books tune-ups, flat repairs and fittings into open times on your service calendar, and answers hours, rental and service menu questions from your notes. It cannot check parts or bike stock and does not take payments, so those questions become messages. During hours it can transfer a caller to the service counter. #### [AI receptionist for golf shops](https://tactly.ai/industries/golf-shops) Tactly is an AI receptionist for off-course golf shops and fitting studios. It answers calls in your shop's name, books club fittings, simulator time and lessons with your instructors into open times on your calendar, and answers questions about regripping, shafts, turnaround and hours from your notes. It does not check stock or take payment. During hours it can transfer a caller to the counter or a named instructor's line. #### [AI receptionist for garden centers](https://tactly.ai/industries/garden-centers) Tactly is an AI receptionist for garden centers and nurseries. It answers calls in your business's name, gives hours, delivery zones and mulch or soil delivery fees from your notes, and books landscape design consults into open times on your calendar. It cannot check plant availability or take payments, so those become messages. During hours it can transfer callers to the nursery yard or a named landscape line. #### [AI receptionist for wine and liquor shops](https://tactly.ai/industries/wine-shops) Tactly is an AI receptionist for wine and liquor stores. It answers calls in your shop's name, books guests into tastings and classes on your calendar, and answers hours, delivery area and ID policy questions from your notes. It cannot check bottle stock, take payments or process orders, so special orders and case requests become messages for your staff. Every call is emailed to you as a summary and transcript. ### Pets Owners calling about appointments, boarding dates and what to bring. #### [AI receptionist for veterinary clinics](https://tactly.ai/industries/veterinarians) Tactly is an AI receptionist for veterinary practices. It answers when your team is with patients and after you close, greets callers in your clinic's name, asks about the pet and the reason for the visit, and books wellness exams and routine appointments into open times on your calendar. It never gives medical advice, it tells callers with an emergency where to go from your notes, and it emails every call to you as a summary with the transcript. #### [AI receptionist for pet groomers](https://tactly.ai/industries/pet-grooming) Tactly is an AI receptionist for dog and cat groomers. It answers calls in your salon's name while your hands are full, asks the pet's breed, size, coat condition and temperament, and books grooms, baths and nail trims into open times on your calendar. It answers pricing you choose to share, vaccine rules and drop-off policies from your notes, gives no veterinary advice, and emails you every call. #### [AI receptionist for pet boarding and daycare businesses](https://tactly.ai/industries/pet-boarding) Tactly is an AI receptionist for pet boarding kennels and doggy daycares. It answers calls in your business's name, explains rates you choose to share, vaccine requirements and drop-off hours from your notes, books meet and greets or temperament tests into open times on your calendar, and takes boarding requests with dates as messages for your staff to confirm. It gives no veterinary advice and emails every call. #### [AI receptionist for dog trainers](https://tactly.ai/industries/dog-trainers) Tactly is an AI receptionist for dog trainers and training schools. It answers calls in your business's name while you are working with a dog, asks the dog's age, breed and the behavior the owner wants help with, and books evaluations or private sessions into open times on your calendar. It answers class schedules, prerequisites and prices you choose to share from your notes, and gives no veterinary advice. #### [AI receptionist for pet supply stores](https://tactly.ai/industries/pet-supply-stores) Tactly is an AI receptionist for independent pet supply stores. It answers calls in your store's name, gives hours, local delivery details, self-wash prices and loyalty program rules from your notes, and books nail trims or self-wash slots into open times on your calendar if you offer them. It cannot check stock or take payments, so food special requests become messages. It never gives veterinary advice. ### Fitness and education Trial classes, lessons and assessments, booked while the instructor is teaching. #### [AI receptionist for gyms and fitness centers](https://tactly.ai/industries/gyms) Tactly is an AI receptionist for gyms and fitness centers. It answers calls while the front desk is busy or the club is closed, explains membership options, class times and amenities from your notes, and books tours into your calendar. It cannot change a member's account, so freezes and cancellations are taken as messages for your staff. It gives no health or training advice, and emails a summary and transcript of every call. #### [AI receptionist for yoga studios](https://tactly.ai/industries/yoga-studios) Tactly is an AI receptionist for yoga studios. It answers while teachers are leading class, explains your schedule, class levels, what to bring and your intro offer from the notes you write, and books first visits or private sessions into your calendar. It does not give health advice, and it takes questions about class packs or accounts as messages. Every call arrives as an emailed summary and transcript. #### [AI receptionist for personal trainers](https://tactly.ai/industries/personal-trainers) Tactly is an AI receptionist for personal trainers and small training studios. It answers your business line while you coach, explains how you work, where you train and your package options from your notes, and books consultations into your calendar at times you are free. It does not give fitness or nutrition advice. Each call is emailed to you as a summary and transcript you can read between sessions. #### [AI receptionist for martial arts schools](https://tactly.ai/industries/martial-arts) Tactly is an AI receptionist for martial arts schools. It answers when instructors are teaching, explains your kids, teen and adult programs, age groups and schedule from your notes, and books trial classes into your calendar. Parents get clear answers about what to wear and how a first class works. It takes billing and account questions as messages, and emails a summary and transcript of every call. #### [AI receptionist for dance studios](https://tactly.ai/industries/dance-studios) Tactly is an AI receptionist for dance studios. It answers while teachers are in class, explains your styles, age groups and how class placement works, and books trial classes or placement evaluations into your calendar. During recital season it answers dates, call times and venue details from your notes. Account and costume payment questions are taken as messages, and every call is emailed as a summary and transcript. #### [AI receptionist for swim schools](https://tactly.ai/industries/swim-schools) Tactly is an AI receptionist for swim schools. It answers while instructors are in the water, explains your lesson levels, age groups, class sizes and makeup policy from your notes, and books evaluations or first lessons into your calendar. Anyone describing an emergency is told to hang up and call 911. Billing and account questions are taken as messages, and every call is emailed to you as a summary and transcript. #### [AI receptionist for music schools and lesson studios](https://tactly.ai/industries/music-schools) Tactly is an AI receptionist for music schools and lesson studios. It answers while teachers are in lessons, explains which instruments you teach, age minimums, lesson lengths and your teachers' styles from your notes, and books trial lessons into your calendar. It shares only the rates you choose to list. Calls about changing a regular lesson time are taken as messages, and every call is emailed as a summary and transcript. #### [AI receptionist for tutoring centers and private tutors](https://tactly.ai/industries/tutors) Tactly is an AI receptionist for tutoring centers and private tutors. It answers while tutors are in sessions, explains the subjects, grade levels and test-prep programs you offer from your notes, and books first assessments or consultations into your calendar. It does not promise score gains or grades. Questions about invoices or changing a student's schedule are taken as messages, and every call is emailed as a summary and transcript. ### Automotive Bays and lots where the phone competes with the work in front of you. #### [AI receptionist for auto repair shops](https://tactly.ai/industries/auto-repair) Tactly is an AI receptionist for independent auto repair shops. It answers when your service desk is busy or the shop is closed, asks for the year, make and model and what the car is doing, explains your services from your notes, and books a drop-off or inspection into open times. It quotes only prices you have written down, and emails a summary and transcript of every call. #### [AI receptionist for collision and auto body shops](https://tactly.ai/industries/collision-repair) Tactly is an AI receptionist for collision and auto body shops. It answers when your estimators are busy or you are closed, asks what happened and where the damage is, and books estimate appointments into your calendar. It explains your hours, rental car arrangements and how you work with insurers from your notes. It never quotes repair costs or gives claim advice, and takes insurance questions as messages for your office. #### [AI receptionist for tire shops](https://tactly.ai/industries/tire-shops) Tactly is an AI receptionist for tire shops. It answers when your counter is busy or you are closed, asks the vehicle and tire size, explains your services such as mounting, balancing, rotations and flat repair from your notes, and books installs and repairs into your calendar. It does not check tire stock or quote prices beyond the ones you list. Every call is emailed to the counter as a summary and transcript. #### [AI receptionist for auto detailing shops and mobile detailers](https://tactly.ai/industries/auto-detailing) Tactly is an AI receptionist for auto detailing shops and mobile detailers. It answers while you are working on a vehicle, explains your packages, add-ons and service area from your notes, asks the vehicle type and condition, and books details into your calendar at times that fit the job length. It quotes only prices you have written down. Every call is emailed to you as a summary and transcript. #### [AI receptionist for used car dealers](https://tactly.ai/industries/used-car-dealers) Tactly is an AI receptionist for independent used car dealers. It answers your lot's phone, books test drives into your calendar, explains your hours, location and buying process from your notes, and transfers buyers to a named number like Sales during your hours. It does not check live inventory or quote, approve or discuss financing terms. Those questions go to sales as a transfer or message, and every call is emailed as a summary and transcript. ## Articles - [What to Write in Your AI Receptionist's Notes](https://tactly.ai/blog/what-to-write-in-your-ai-receptionist-notes): A practical guide to writing notes for an AI receptionist: hours, service area, prices to share, what to refuse, and how to test it with your own calls. - [Missed Calls: Why Small Businesses Lose Jobs After 5 p.m.](https://tactly.ai/blog/missed-calls-why-small-businesses-lose-jobs-after-5pm): Why small businesses miss jobs from evening and weekend calls, what callers do when nobody answers, and simple ways to cover the phone after closing. - [How to Forward Unanswered Calls to an AI Receptionist](https://tactly.ai/blog/how-to-forward-unanswered-calls-to-an-ai-receptionist): Keep your existing business number and forward unanswered calls to an AI receptionist. How conditional forwarding works and how to test the setup. - [AI Receptionist vs Voicemail: What Callers Actually Do](https://tactly.ai/blog/ai-receptionist-vs-voicemail-what-callers-do): Follow one caller through voicemail and then through an AI receptionist: what they hear, what they do, and what reaches you afterwards in each case. ## Company - Tactly is a product of 1Digital® Agency Inc., in business since 2012. Phone: (305) 928-1811.