# AI Receptionist by Tactly

> The AI receptionist that never misses a call. Tactly is an AI receptionist for small businesses, made by 1Digital Agency. It answers a business's phone calls in the business's name, 24 hours a day, in English, Spanish or both. It books appointments into the business's calendar, transfers live calls to the main line or up to 5 named numbers (15 on Growth), answers questions only from the owner's notes, takes messages, and emails a summary and full transcript of every call.

## Key facts
- Answer modes: every call, only after hours, only calls nobody picks up (the business's phone rings first for 5 to 60 seconds), or missed calls plus after hours.
- A local phone number is included. A business can keep its existing number and forward unanswered calls to the Tactly number.
- Booking: offers real open times from the business's booking calendar, only on days the business is open, and confirms only once the calendar accepts. If the caller changes their mind on the same call, it books the new time and then cancels the one it booked earlier in that call. Bookings from earlier calls are cancelled from the link in the caller's confirmation email, never by voice.
- Greeting menu (optional, off by default): callers hear a short menu in the receptionist's voice and press 1 for the receptionist or 2 to leave a voicemail of up to 3 minutes. The owner can edit the wording. Each voicemail is emailed to the owner with the recording and a transcript, and it is not billed as AI minutes.
- Transfers: by default during business hours (the owner can also pick a person to take transfers after hours), to the main number or to one of the named numbers on the plan (up to 5 on Starter and Pro and up to 15 on Growth; for example Sales, Service or Front Desk), each with a note on when to use it. A transfer number can include an extension: the receptionist dials the main line, then the extension.
- Call screening (optional, off by default): before putting a caller through, Tactly asks them to hold a moment while it checks, privately rings the person they asked for and says who is calling and why. If that person asks a question first, Tactly asks the caller and comes back to them. That person chooses: put them through, take a message, or not interested, and a pass is declined politely. The caller hears ordinary ringing while Tactly checks. If nobody answers or voicemail picks up, Tactly takes a message. It works on real phone calls and needs a direct line or a cell phone; it cannot get past an extension or a phone menu. It is included on every plan with no add-on; the private check is part of the call and counts toward its minutes. A playable simulation is on /features/call-screening.
- Phone lines: One plan covers all of your phone lines. Each plan includes one number, and you forward your other existing lines to it, so every line is answered by the same receptionist and draws on the same minutes. There is no charge per line.
- Multiple locations: Each location gets its own receptionist, with its own hours, greeting and transfer numbers, and its own plan. Every additional location on the same account gets 20% off its plan price. You can say how many locations you have when you sign up: the first is checked out, and your dashboard then walks you through adding each of the others, which start on their plan when you add them, and you can add more later from your dashboard, up to 25 in all.
- Answers only from the business's knowledge base and notes. It never invents prices, availability or policies; when unsure it takes a message.
- Languages: English, Spanish, or bilingual (greets in English, offers Spanish, switches when the caller does). Summaries arrive in English.
- Calendars: books into the calendar built into the Tactly dashboard, and can check a connected Google Calendar, Apple iCloud, Fastmail or Yahoo calendar for busy times and add each booking to it. Other calendars, such as Outlook, can receive bookings through Zapier.
- Integrations: every finished call can be sent to Zapier or any https webhook, signed with a Tactly-Signature header. The Tactly API (https://app.tactly.ai/api/tactly/v1) lists calls and manages webhook subscriptions; any active or trialing account can create a key.
- Text alerts (optional, free): after each answered call the owner can get a short text with the caller, the outcome, a one-line summary and a link to the transcript. It is opt-in, the mobile is verified with a code, and replying STOP turns it off.
- Caller texting (coming soon, optional, US numbers, no extra fee): during a call Tactly can offer to text the caller a booking confirmation, the business address or details they asked for, plus one link the owner chose. It asks first, texts only the number the caller is calling from, sends at most two texts a call, and every text names the business and says to reply STOP to opt out. Carriers require a one-time business registration first, which 1Digital files from the details the owner enters in the dashboard; carriers usually approve it within a few business days.
- Callers are told it is a virtual assistant and the call may be recorded. Anyone describing an emergency is told to hang up and call 911.
- Calls screened as spam are never billed, at any length, and neither is any call under 15 seconds. Every feature is on every plan; plans differ in minutes, per-minute rate and named transfer numbers. Cancel any time.

## Plans
- Starter: $49 a month, 100 minutes included, $0.35 per extra minute, up to 5 named transfer numbers. For a solo owner who mostly needs the missed calls covered.
- Pro: $99 a month, 250 minutes included, $0.29 per extra minute, up to 5 named transfer numbers. For a busy shop that wants nights, weekends and lunch rushes handled.
- Growth: $199 a month, 600 minutes included, $0.25 per extra minute, up to 15 named transfer numbers. For a team that sends a large share of its calls to the receptionist.
- 7-day free trial: 30 AI-answered minutes included. Card on file at checkout, and billing starts on day 8 unless you cancel, or sooner if you use all 30 minutes (we email you first). One trial per account, for your first location. Additional locations are billed from the day you add them.
- Extra charges outside the plan. A phone number outside the US (Mexico, Spain or Latin America) is $10 a month on top of your plan and takes calls only; it cannot send texts. It takes the place of the included US number rather than adding a second one, and ordering it needs your business documents. Your US local number, and texting on it, are included in every plan with no extra fee.
- Multiple locations: Each location gets its own receptionist, with its own hours, greeting and transfer numbers, and its own plan. Every additional location on the same account gets 20% off its plan price. You can say how many locations you have when you sign up: the first is checked out, and your dashboard then walks you through adding each of the others, which start on their plan when you add them, and you can add more later from your dashboard, up to 25 in all.
- [Pricing](https://tactly.ai/pricing)

## Main pages
- [Home](https://tactly.ai/)
- [How it works](https://tactly.ai/how-it-works)
- [Features](https://tactly.ai/features)
- [Multiple locations: one receptionist per store, office or branch](https://tactly.ai/features/multi-location)
- [Calendar: connect Google, iCloud, Fastmail or Yahoo, or use the built-in calendar](https://tactly.ai/features/calendar)
- [Missed call follow-up](https://tactly.ai/features/missed-call-follow-up): after a call Tactly could not finish, adds the call to a call-back list with a suggested opening line, and emails a recap with the booking link to callers who gave an email while booking (approved by the owner first by default); email only, no texts; included with every Tactly plan, each email uses a few AI credits from the existing allowance
- [Integrations and API: calendars, Zapier, signed webhooks, the Tactly API](https://tactly.ai/integrations)
- [Industries](https://tactly.ai/industries): how Tactly works in 148 industries
- [Compare](https://tactly.ai/compare): Tactly against voicemail, answering services and hiring
- [Sample calls](https://tactly.ai/sample-calls): example calls to listen to or download as MP3
- [Blog](https://tactly.ai/blog)
- [About](https://tactly.ai/about)
- [Referral program](https://tactly.ai/referral): customers earn a free month for each business they refer that becomes a paying customer
- [Partner program](https://tactly.ai/partner): non-customers earn 10% of a referred business's first year, paid through Stripe
- [Get started](https://tactly.ai/start)
- [Support](https://tactly.ai/support): customers log in to the dashboard to chat or send a ticket; setup guides, setup videos, support questions, hello@tactly.ai
- [En español](https://tactly.ai/es): the whole site in Spanish, every page at the same path under /es

## Features
- [Appointment booking](https://tactly.ai/features/appointment-booking): Tactly checks your calendar while the caller waits, offers real open times, and books the one they pick. You get the details by email after the call.
- [Call transfer](https://tactly.ai/features/call-transfer): When a caller needs a person during your hours, Tactly puts them through to your main line or to a named number like Sales or Service, based on their need.
- [Call screening](https://tactly.ai/features/call-screening): Tactly checks with you before putting a caller through. You hear who is calling and why, then choose: take the call, get a message, or pass.
- [After-hours answering](https://tactly.ai/features/after-hours-answering): Tactly answers your business line once you close, on weekends and on days off. Callers can book a time or leave a message, and you read it in the morning.
- [Call summaries](https://tactly.ai/features/call-summaries): Every call Tactly answers lands in your inbox with a short summary, the outcome and the full transcript, so nothing a caller said gets lost or misheard.
- [Answer modes](https://tactly.ai/features/answer-modes): Every call, only after hours, only calls you miss, or missed calls plus after hours. Pick when Tactly answers and how long your own phone rings first.
- [Knowledge base](https://tactly.ai/features/knowledge-base): Tactly answers callers only from your knowledge base and the notes you write. It never makes up prices or availability, and takes a message when unsure.
- [Spanish answering](https://tactly.ai/features/spanish-answering): Tactly answers your phone in English, in Spanish, or in both, switching when the caller speaks Spanish. Your summaries and messages always arrive in English.
- [Text alerts](https://tactly.ai/features/text-alerts): Text alerts send your mobile a short text after each call Tactly answers, with who called, their number, what happened and a link to the full summary.
- [Zapier and webhooks](https://tactly.ai/features/zapier): Tactly can send each finished call to a Zapier Catch Hook or any https webhook, so caller details, messages and bookings land in your CRM, sheet or chat.

## Comparisons
- [Tactly vs an answering service](https://tactly.ai/compare/vs-answering-service): An honest look at Tactly against a human answering service: what each does well, where each falls short, and how to use both if that suits you best.
- [Tactly vs voicemail](https://tactly.ai/compare/vs-voicemail): Voicemail is free and familiar. Tactly talks back. Here is how they compare for a small business, and when plain voicemail is genuinely all you need.
- [Tactly vs hiring a receptionist](https://tactly.ai/compare/vs-hiring-a-receptionist): A person at the front desk does far more than answer phones. Here is where Tactly fits, where a hire is the right call, and how the two can work together.

## Industries
- [Home services](https://tactly.ai/industries#home-services): plumbers, HVAC, electricians, roofers, pest control, landscapers, tree service, locksmiths, garage doors, appliance repair, handyman services, painting contractors, pool service, restoration companies, septic services, junk removal, movers, pressure washing, security systems, self storage, cleaning services, carpet cleaning, maid services, commercial cleaning
- [Building and design](https://tactly.ai/industries#building-and-design): general contractors, home builders, concrete contractors, fence contractors, flooring contractors, paving contractors, window and door installers, solar companies, architects, interior designers
- [Health and medical](https://tactly.ai/industries#health): dentists, pediatric dentists, orthodontists, medical practices, urgent care, dermatologists, plastic surgeons, med spas, medical weight loss, chiropractors, physical therapy, occupational therapy, optometrists, audiologists, therapists
- [Care services](https://tactly.ai/industries#care): home health care, hospice care, senior living, childcare, funeral homes
- [Beauty and wellness](https://tactly.ai/industries#beauty-and-wellness): salons, nail salons, barbershops, day spas, massage therapists, tattoo studios
- [Legal](https://tactly.ai/industries#legal): law firms, personal injury lawyers, family law attorneys, criminal defense attorneys, immigration lawyers, estate planning attorneys
- [Real estate, finance and insurance](https://tactly.ai/industries#real-estate-and-finance): real estate, property managers, mortgage brokers, title companies, insurance agencies, accountants, tax preparers, financial advisors
- [Business services](https://tactly.ai/industries#business-services): marketing agencies, media agencies, management consultants, IT services, staffing agencies, translation services, court reporters, SaaS companies
- [Restaurants, food and drink](https://tactly.ai/industries#food-and-drink): restaurants, pizzerias, fine dining, takeout and delivery, food trucks, caterers, bakeries, coffee shops, bars and pubs, breweries, wineries, distilleries, butcher shops
- [Hotels and hospitality](https://tactly.ai/industries#hospitality): hotels, boutique hotels, bed and breakfasts, vacation rentals, motels, resorts, campgrounds, escape rooms, cigar lounges
- [Weddings and events](https://tactly.ai/industries#events): wedding venues, wedding planners, photographers, event rentals
- [E-commerce](https://tactly.ai/industries#ecommerce): e-commerce, Shopify stores, BigCommerce stores, WooCommerce stores, fashion brands, beauty brands, jewelry brands, supplement brands, CBD brands, subscription boxes, print on demand, sneaker shops, tactical gear, auto parts, furniture stores
- [Local retail](https://tactly.ai/industries#retail): florists, gift shops, toy stores, bike shops, golf shops, garden centers, wine shops
- [Pets](https://tactly.ai/industries#pets): veterinarians, pet grooming, pet boarding, dog trainers, pet supply stores
- [Fitness and education](https://tactly.ai/industries#fitness-and-education): gyms, yoga studios, personal trainers, martial arts schools, dance studios, swim schools, music schools, tutoring
- [Automotive](https://tactly.ai/industries#automotive): auto repair, collision repair, tire shops, auto detailing, used car dealers

## Articles
- [What to Write in Your AI Receptionist's Notes](https://tactly.ai/blog/what-to-write-in-your-ai-receptionist-notes): A practical guide to writing notes for an AI receptionist: hours, service area, prices to share, what to refuse, and how to test it with your own calls.
- [Missed Calls: Why Small Businesses Lose Jobs After 5 p.m.](https://tactly.ai/blog/missed-calls-why-small-businesses-lose-jobs-after-5pm): Why small businesses miss jobs from evening and weekend calls, what callers do when nobody answers, and simple ways to cover the phone after closing.
- [How to Forward Unanswered Calls to an AI Receptionist](https://tactly.ai/blog/how-to-forward-unanswered-calls-to-an-ai-receptionist): Keep your existing business number and forward unanswered calls to an AI receptionist. How conditional forwarding works and how to test the setup.
- [AI Receptionist vs Voicemail: What Callers Actually Do](https://tactly.ai/blog/ai-receptionist-vs-voicemail-what-callers-do): Follow one caller through voicemail and then through an AI receptionist: what they hear, what they do, and what reaches you afterwards in each case.

## What it does not do
- Answers in English and Spanish only.
- Only answers incoming calls; it does not dial out.
- Does not take payments or card details, and does not connect to order, reservation, point-of-sale or practice-management software.
- Does not give legal, medical or financial advice.

## Company
- Tactly is a product of 1Digital® Agency Inc., in business since 2012. Phone: (305) 928-1811.

## Optional
- [Full context](https://tactly.ai/llms-full.txt): every industry, feature and comparison page with its summary