Home / Features / Multiple locations
Multiple locations
Every location answered. Each one in its own words.
Run several stores, offices or branches? Give each one its own receptionist, with its own hours, greeting and transfer numbers. Every additional location is 20% off.
7-day free trial with every feature. Cancel anytime.
- TactlyThanks for calling Larkspur Dental, Eastside office. I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, do you have anything Thursday afternoon for a cleaning?
- Looking up open times at Eastside
- TactlyEastside has 2:00 or 3:30 on Thursday. Which works?
- Caller3:30, please. It's Dana.
- Booked: Cleaning, Thu 3:30 pm, Eastside
How does Tactly work for a business with several locations?
Each location gets its own receptionist, with its own hours, greeting and transfer numbers, on its own plan. All of a location's phone lines forward into that one plan. You can sign up with several locations at once or add one later from your dashboard, copying an existing location's settings. Every call summary says which location it came from, and every additional location is 20% off its plan price.
One receptionist per location
Each store, office or branch gets its own receptionist with its own hours, greeting and transfer numbers, so a caller to your downtown shop never hears your airport shop's hours.
Every line at a location, one plan
Each location's plan includes one Tactly number. Forward that location's other lines to it and they are all answered by the same receptionist from the same minutes. There is no charge per line.
Set up the next one in minutes
Copy the settings from a location you already have, then change only what differs, such as the address, hours or who takes transfers.
You always know which location called
Every call summary names the location the call came in to, so the right manager can follow up.
What it costs
Every additional location is 20% off.
For example, 3 locations on Pro: the first at $99 a month, and 2 more at $79.20 each, $257.40 a month in all.
| Plan | First location | Each additional location |
|---|---|---|
| Starter | $49/mo | $39.20/mo |
| Pro | $99/mo | $79.20/mo |
| Growth | $199/mo | $159.20/mo |
FAQ
Questions, answered
We have several locations. How does that work?
Each location gets its own receptionist, with its own hours, greeting and transfer numbers, and its own plan. Every additional location on the same account gets 20% off its plan price. You can sign up with several locations at once, and add more later from your dashboard.
Do I need a plan for each phone line?
No. One plan covers all of your phone lines. Each plan includes one number, and you forward your other existing lines to it, so every line is answered by the same receptionist and draws on the same minutes. There is no charge per line.
Can each location use a different plan?
Yes. Each location has its own plan, so a busy flagship can be on a larger plan than a quieter branch. The 20% applies to every location after the first.
Can each location transfer calls to its own people?
Yes. Each location keeps its own main number and named transfer numbers (up to 5 on Starter and Pro and up to 15 on Growth), and a transfer number can include an extension.
How do I add a location later?
From your dashboard. Add the location, copy the settings from one you already run, adjust what differs, and make a free test call before it goes live.
Stop sending callers to voicemail.
Start your free trial, make a test call from your own phone, and switch it on when it sounds right.
7-day free trial with every feature. Cancel anytime.