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Call summaries
Every call, written down and waiting in your inbox.
Voicemails get skipped and sticky notes get lost. Tactly sends you a short, readable account of each call, with the whole conversation underneath.
- TactlyGood afternoon, Alder and Finch Tailoring. I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, this is Omar. I dropped off a suit for hemming. Is it ready?
- TactlyI can't check orders, but I'll pass this to the team right away. What's the best number for you?
- Caller555 0142.
- TactlyThat's 555 0142. Got it, Omar. Someone will call you back.
- Message taken: order status, callback requested
- Summary and transcript emailed to the owner
How does call summaries work?
After every call it answers, Tactly saves a summary and a full transcript and emails them to you. The summary says who called, the number they gave, what they wanted, and what happened: a booking, a transfer or a message. The transcript underneath shows the whole conversation word for word, so you can check details before you call someone back.
The outcome comes first
Booked, transferred or message taken. You can tell at a glance whether a call needs anything from you.
Numbers are read back
When a caller leaves a number, Tactly repeats it to them before the call ends, so the one in your email is the right one.
The whole conversation is there
If the summary is not enough, scroll down. The transcript has every line, in order.
Everything in one place
Calls are also saved in your dashboard, so you can look back at last Tuesday without searching your inbox.
Straight talk
What it will not do.
Knowing the limits is how you set it up well.
- Summaries go to the owner by email and the dashboard. Nothing is sent to the caller.
- It writes down what was said. It does not look up orders, accounts or records it was not given.
FAQ
Questions, answered
Does an AI receptionist send me a record of each call?
Yes. Tactly emails you a summary and the full transcript of every call it answers, and keeps them in your dashboard.
What is in a call summary?
Who called, the number they left, what they asked for, and the outcome of the call. The full transcript follows underneath.
Does the caller get a copy?
No. The summary and transcript are for you. Callers are told at the start that the call may be recorded.
More features
Appointment booking
Nobody wants to leave a message and wait for a callback just to get a time. Tactly looks at your calendar, offers what is open, and books it before the call ends.
Learn more →Call transfer
Tactly takes the routine questions off your plate. When a caller asks for a person during your hours, it puts them straight through to you.
Learn more →After-hours answering
The calls that come in at 7pm on a Sunday are often the ones that want you most. Tactly picks up, says the team is away, and helps them anyway.
Learn more →Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.