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AI receptionist for plumbers
For plumbers who cannot answer with a wrench in each hand.
You are halfway through a water heater swap when the phone buzzes in your pocket. Tactly takes that call, works out the job, and gets it on the calendar.
- TactlyRidgeline Plumbing, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, this is Tom. There's water coming through the ceiling under our upstairs bathroom.
- TactlyThat needs looking at soon, Tom. What's your street and town?
- CallerBirch Lane in Oakdale.
- Looking up open service times
- TactlyYou're in the area. The earliest visit is today at 4:00. Shall I book it?
- Booked: Ceiling leak, today 4:00 pm
Can an AI receptionist work for plumbers?
Tactly is an AI receptionist for plumbing businesses. It answers the calls you miss on site and after you close, greets callers in your company's name, asks what is wrong and where they are, and books a visit into an open time on your calendar. During your hours it can transfer a caller to your cell, and every call arrives in your inbox as a summary with the transcript.
The problem
Missed calls are missed work.
A homeowner with a running toilet or a dripping ceiling is not browsing. They scroll to the first plumber, call, and if nobody answers they call the second. The job goes to whoever picks up, not whoever is best.
Small plumbing shops are usually the owner and a van or two. Nobody is sitting by the phone. Tactly fills that seat for the calls you cannot reach, without hiring someone to wait for the phone to ring.
Calls it handles
The calls plumbers get every day.
Something is leaking right now
Tactly asks where the water is and how bad it is, then offers the soonest service time you have open, or takes a message if the calendar is full.
Drains that will not clear
Kitchen sinks, showers, main lines. It books the drain visits you allow and notes which fixture, so you bring the right gear.
Fixture and heater installs
It explains what you install from your notes, then takes details for a quote rather than booking work that needs a look first.
Am I in your area?
It checks the towns you listed. Callers too far out are told kindly before anyone loses a morning to the drive.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for plumbers.
- Spell out your service area by town and zip code, and add a line for anywhere you refuse to travel.
- Tell Tactly which jobs it may book directly, like drain clears, and which need a quote visit first.
- Write your trip or call-out fee if you are happy to quote it. Leave job prices out so Tactly offers a callback.
Plans for plumbers
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly book a plumber for a leak at night?
It answers, says the team is away, and books the first open time on your calendar or takes a message. It does not send anyone out on its own.
Will my customers still dial the number on my van?
Yes. Forward the calls you do not answer from that number to your Tactly number, and customers never need a new one.
Does it quote job prices?
Only prices you wrote in your notes. Anything that depends on the job becomes a message for you to follow up.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.