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AI receptionist for property managers
For property managers who get a call about every dripping faucet.
Tenants call about maintenance, prospects call about vacancies, and owners call about everything else. Tactly answers all of it and sorts it for you.
- TactlyCrescent Property Management, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, this is Jordan in unit 4B at the Elm Street building. The kitchen sink is backing up.
- TactlyThanks, Jordan. Is water overflowing onto the floor, or is it just slow to drain?
- CallerJust slow, it's not overflowing.
- TactlyGot it. I've written up a maintenance request for unit 4B, and the team will reach out to schedule the repair.
- Maintenance request emailed to service@crescentpm.com
Can an AI receptionist work for property managers?
Tactly is an AI receptionist for property management companies. It answers your line during busy hours and overnight, greets callers in your company's name, takes maintenance requests with the unit and the problem, answers leasing questions from your notes, and books showings into open times on your calendar. During your hours it can transfer urgent calls to one number, and every call is emailed to you as a summary with the transcript.
The problem
Missed calls are missed work.
A property management phone carries three very different callers: tenants with repairs, prospects with questions, and owners checking in. Each needs a different answer, and all of them expect someone to pick up.
A small team cannot answer every call while also showing units and meeting vendors. Tactly takes each call, gathers the details your team needs, and books what can be booked, so nothing important sits in a voicemail box overnight.
Calls it handles
The calls property managers get every day.
Maintenance requests
Tactly takes the unit, the problem and access details, and follows your notes on what counts as urgent.
Prospective tenants
It answers from your notes about vacancies, rent ranges and pet rules, then books a showing.
Rent and lease questions
It shares your stated policies and takes anything account-specific as a message for your office.
Owner calls
Owners get put through to you during your hours, or a message with the property and their question.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for property managers.
- Write what counts as an emergency, such as active leaks or no heat, and the number those calls should transfer to.
- List current vacancies with rent ranges, pet rules and how showings work.
- Explain that Tactly cannot see tenant accounts, so balance and lease questions become messages.
Plans for property managers
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly create work orders in my software?
No. It is not connected to other software. It emails each maintenance request to you with the unit, the issue and access notes.
What happens with an emergency at night?
It follows your notes, such as telling the tenant to shut off the water, and takes an urgent message. It does not dispatch vendors.
Can it book showings for vacant units?
Yes. It answers from your vacancy notes and books showings into open times on your calendar.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.