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AI receptionist for law firms
For law firms that cannot let a new client reach voicemail.
Someone has just been served papers and wants a lawyer today. Tactly answers in your firm's name, takes their story down, and gets them a consultation.
- TactlyCalder and Voss, Attorneys at Law. I'm the firm's virtual assistant, and this call may be recorded. How can I help?
- CallerThis is Daniel. My landlord is trying to keep my whole deposit. Can I sue?
- TactlyI can't give legal advice, Daniel, but the firm does handle landlord and tenant disputes. Would a consultation help?
- CallerYes. This week if possible.
- Looking up consultation times
- TactlyFriday at 10:30 is open with an attorney. Shall I book it?
- Booked: Consultation, Fri 10:30 am
Can an AI receptionist work for law firms?
Tactly is an AI receptionist for law firms. It answers when attorneys and staff are in court, with clients or gone for the day, explains which practice areas the firm handles from your notes, takes the caller's name, number and what the matter concerns, and books consultations into open times if you offer them. It never gives legal advice and never comments on the strength of a case.
The problem
Missed calls are missed work.
People call a law firm when something has gone wrong and the clock may be running. They tend to call several firms in a row, and the first one that actually answers often gets the consultation.
Solo and small firms rarely staff the phone full time. Tactly makes sure each caller hears a professional voice, has their details recorded accurately, and leaves the call with a clear next step.
Calls it handles
The calls law firms get every day.
A new matter
Tactly asks what the caller needs help with and checks it against the practice areas you listed before going further.
Booking a consultation
If your firm offers consultations, Tactly books them into the times you allow and repeats the details back.
Current clients
A client asking for their attorney gets a message taken, or a transfer to your one chosen number during hours.
Questions about the law
Asked whether they have a case, Tactly says it cannot give legal advice and offers an attorney follow-up.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for law firms.
- List your practice areas and the kinds of matters you refer out, in plain words a caller would use.
- Decide whether new matters book straight to a consultation or always come in as a message first.
- Pick one transfer number for business hours, such as the front desk or your intake person.
Plans for law firms
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Does Tactly give legal advice?
No. It never gives legal advice. It answers only from your firm's notes and offers an attorney follow-up for anything else.
Will callers know they are speaking to an AI?
Yes. Tactly always says it is a virtual assistant and that the call may be recorded.
Where do intake details go?
Each call is saved with a summary and the full transcript, and you get an email about every one.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.