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AI receptionist for immigration law firms
For immigration firms whose callers would rather explain things in Spanish.
A caller has a letter with a deadline on it and questions they have been afraid to ask. Tactly answers, offers Spanish, records the type of matter and books a consultation with an attorney.
- TactlyThank you for calling Serrano Pike Immigration Law. I'm the firm's virtual assistant, and this call may be recorded. Para español, puede hablar en español.
- CallerSí, en español por favor. Me llamo Esteban. Recibí una carta para una entrevista.
- TactlyClaro, Esteban. ¿Qué fecha tiene la entrevista en la carta?
- CallerEl quince del próximo mes.
- TactlyGracias. No puedo dar consejo legal, pero puedo hacer una cita de consulta. El martes a las 4:00 está disponible. ¿Le sirve?
- Booked: Consultation (Spanish), Tue 4:00 pm
Can an AI receptionist work for immigration law firms?
Tactly is an AI receptionist for immigration law firms. It answers in English or Spanish and switches when the caller does, tells callers which matters the firm handles from your notes, such as family petitions, work visas or naturalization, takes their contact details and any deadline they mention, and books consultations into your open times. It never comments on a person's status or case.
The problem
Missed calls are missed work.
Many people calling an immigration firm are anxious and some are uneasy speaking English on the phone. If the first voice they hear cannot help them in Spanish, or they reach a recording, they often hang up and try a notario or a friend's advice instead of a lawyer.
Deadlines run through this work: a notice date, an interview, a filing window. A missed call can mean a missed date. Tactly writes down any date the caller reads off a letter and puts it in the summary, so your paralegals can prioritize the follow-up.
Calls it handles
The calls immigration law firms get every day.
Consultation requests
Tactly asks what kind of matter the caller has, checks it against your practice list, and books an open consultation time.
Spanish-speaking callers
It offers Spanish at the start and conducts the whole call in Spanish if the caller prefers. The summary arrives in English.
A letter with a deadline
When a caller mentions a notice, interview or response date, Tactly records it clearly so the firm can act in time.
Questions about status
Asked whether they qualify or what will happen, Tactly says it cannot comment on a case and offers time with an attorney.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for immigration law firms.
- Turn on Spanish and note which attorneys or staff speak Spanish, so Tactly can say who will follow up.
- List the matter types you take, such as family petitions, asylum, work visas or removal defense, in words callers actually use.
- Write your consultation fee policy in the notes if you want it shared, or leave it out and Tactly will say the office will explain.
Plans for immigration law firms
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly tell someone whether they qualify for a visa?
No. It never comments on eligibility or a person's case. It records the details and books time with an attorney.
Is the Spanish good enough for a whole intake call?
Tactly can hold the full call in Spanish when the caller prefers it, and summaries always arrive in English for your team.
Can it share our consultation fee?
Only if you write it in your notes. Tactly never invents prices or policies.
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