Home / Industries / Dentists
AI receptionist for dental offices
For dental offices where the phone rings during every check-in.
Your front desk is printing a treatment estimate while line two rings out. Tactly answers that call, books the cleaning, and leaves your team a tidy note.
- TactlyWillow Creek Dental, this is the office's virtual assistant. This call may be recorded. How can I help?
- CallerHi, I'm Aisha. I'd like a cleaning and I'm a new patient.
- TactlyWelcome, Aisha. New patient visits include a cleaning and an exam. Do mornings or afternoons suit you better?
- CallerAfternoons, after two.
- Looking up new patient times
- TactlyNext Wednesday at 3:15 is open. Would you like that one?
- Booked: New patient visit, Wed 3:15 pm
Can an AI receptionist work for dental offices?
Tactly is an AI receptionist for dental offices. It answers when the front desk is with patients, at lunch and after hours, gives your hours and location, answers insurance questions only from the plan list in your notes, and books checkups or new patient visits into open times. Anything clinical becomes a message for your team, and Tactly gives no medical advice.
The problem
Missed calls are missed work.
Patients tend to call when they are free: before work, at lunch, on the drive home. Those are the same hours your office is busiest or closed, so the phone often rings out when people most want to book.
Every missed booking call is a gap in the hygiene schedule that somebody has to fill later. Tactly books the routine visits as they come in, so your team spends its time with the people in the chair.
Calls it handles
The calls dental offices get every day.
Six-month cleanings
The call you get most. Tactly offers open hygiene times and repeats the booking back before it hangs up.
First visits
It tells new patients what to bring and expect, from your notes, and books the new patient appointment type you set.
Do you take my plan?
It checks the insurance list you wrote. If a plan is not there, it takes a message rather than guessing.
A tooth that hurts
It offers the soonest urgent time you allow, or takes a message. It never tells a caller what the pain might be.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for dental offices.
- List every insurance plan you accept by name, and say plainly that coverage questions beyond that go to the office.
- Set up separate appointment types for cleanings, new patients and urgent visits, so Tactly books the right length.
- Write what new patients should bring, parking details and your cancellation policy. Those are frequent questions.
Plans for dental offices
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly book dental appointments?
Yes. It books into the appointment types and open times on your calendar, and confirms only after the calendar accepts it.
Will it give advice about symptoms?
No. It does not give medical advice. It offers an urgent time if you allow one, or takes a message for your team.
What does it say about insurance?
Only what is in your notes. If a caller asks about a plan you did not list, Tactly takes a message so the office can confirm.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.