Home / Industries / Orthodontists
AI receptionist for orthodontic practices
For orthodontic offices fielding parents between school pickup and soccer practice.
A parent calls from the car line at 3:40 to book a free consult for her twelve-year-old, and every chair is mid-adjustment. Tactly answers and finds her an after-school time.
- TactlyBright Path Orthodontics, this is the virtual assistant. This call may be recorded. How can I help?
- CallerHi, it's Monica. My son's wire is poking his cheek and it's really bothering him.
- TactlySorry to hear that, Monica. The office suggests a small piece of orthodontic wax over the end for now. Shall I take a message so the team can set up a repair visit?
- CallerYes, please. His name is Owen Patel.
- Message for the office: Owen Patel, poking wire, mom Monica wants a repair visit
- TactlyI've sent that to the team, and they'll follow up at the number you called from. Anything else today?
Can an AI receptionist work for orthodontic practices?
Tactly is an AI receptionist for orthodontic practices. It answers when your coordinators are chairside or the office is closed, explains your free consultation and treatment options from your notes, and books consults and adjustment visits into open times on your booking calendar. Broken brackets, loose bands and poking wires become messages for your team, and Tactly gives no clinical advice.
The problem
Missed calls are missed work.
Orthodontic schedules revolve around the school day. Everyone wants the after-school slots, and parents call during the same short window when your chairs are full. A missed call there is often a family that books a free consult down the road.
Treatment runs for months, so your phone also carries a steady stream of patients who need to move an adjustment or have a bracket come loose. Those calls keep treatment on track, and they deserve an answer even when the front desk is swamped.
Calls it handles
The calls orthodontic practices get every day.
Free consultations
Tactly explains what happens at your new patient exam, how long it takes and what is free, then books the consult into an open time.
Moving an adjustment
Patients mid-treatment call to reschedule. Tactly offers open adjustment times on your calendar and confirms the new slot.
Something broke
A bracket popped off or a wire is poking. Tactly takes a message with the details, plus any comfort tip you wrote in your notes.
Aligners or braces?
It answers from your notes about the options you offer and leaves the actual recommendation to the orthodontist at the consult.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for orthodontic practices.
- Write exactly what your free consult includes, such as X-rays and an exam, so parents know what to expect before they come.
- Put your comfort tips for loose brackets and poking wires in the notes, and say clearly that repairs are booked by staff.
- Set adjustment visits as their own appointment type so Tactly offers the right length when patients reschedule.
Plans for orthodontic practices
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly book free orthodontic consults?
Yes, into the consult times you open on your booking calendar. It confirms the time only after the calendar accepts it.
What happens when a patient calls about a broken bracket?
Tactly takes a message for your team and shares any comfort advice you wrote in your notes. It does not judge how urgent the repair is.
Can it explain our payment plans?
Yes, from the monthly payment details you write in your notes. It never quotes a treatment fee you have not written down.
Health and medical
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.