Home / Industries / Med spas
AI receptionist for med spas
For med spas that want every inquiry answered beautifully.
A client is mid-treatment and the desk phone rings. Tactly answers warmly in your spa's name, answers from your menu, and books the consult.
- TactlyLuma Aesthetics, I'm the spa's virtual assistant. This call may be recorded. How can I help?
- CallerHi, it's Natalie. I'm interested in microneedling. How does it work?
- TactlyMicroneedling is one of the spa's skin treatments, and it starts with a short consult so a provider can plan it with you.
- CallerOkay. Can I come in Saturday?
- Looking up Saturday consult times
- TactlySaturday at 11:00 is open, Natalie. Shall I reserve it?
- Booked: Microneedling consult, Sat 11:00 am
Can an AI receptionist work for med spas?
Tactly is an AI receptionist for med spas. It answers when your team is with clients or the spa is closed, describes your treatments from your own menu notes, shares only the prices you choose to publish, and books consultations or treatments into open times on your calendar. Questions about suitability or side effects become a message for your provider, and Tactly gives no medical advice.
The problem
Missed calls are missed work.
Med spa clients often call after browsing at night or on a weekend, curious about a treatment they just read about. That curiosity fades fast. If the spa is closed and nobody answers, the moment usually passes.
Your front desk is also your welcome, checkout and rebooking desk. Tactly gives every caller a calm, consistent first impression, so the team in the room can stay focused on the client in the chair.
Calls it handles
The calls med spas get every day.
What is this treatment?
Tactly answers from the descriptions you wrote, in your words, and never adds claims about results that are not there.
Consultations
Many treatments start with a consult. Tactly books it into the consult times you set and confirms the slot back.
Price questions
It shares starting prices only if you listed them. Otherwise it explains pricing is set at the consult and offers one.
Is it right for me?
Suitability, medications, aftercare. These go to your provider as a message. Tactly does not give medical advice.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for med spas.
- Write a short, factual description for each treatment, in the voice you use with clients.
- Decide which prices may be shared. Starting prices are common, full quotes are better left for the consult.
- Say which treatments need a consult first, so Tactly books a consult instead of the treatment itself.
Plans for med spas
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly book med spa consultations?
Yes. It books consults and treatments into the times your calendar shows as open, then confirms the booking to the caller.
Will it tell callers whether a treatment is safe for them?
No. It gives no medical advice. Suitability questions are taken as a message for your provider.
Does it sound like a robot?
It speaks naturally and greets callers in your spa's name. It also says it is a virtual assistant, so nobody is misled.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.