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AI receptionist for physical therapy clinics
For physical therapy clinics where the front desk is also checking in a full gym.
Six patients are on tables and bikes, and the person at the desk is printing a home exercise sheet. Meanwhile someone with a new knee rehab referral is calling. Tactly books her evaluation.
- TactlyRiverbend Physical Therapy, I'm the virtual assistant and this call may be recorded. What can I do for you?
- CallerHi, it's Carlos. My surgeon sent over a referral for therapy after my shoulder repair.
- TactlyThanks, Carlos. I can book your first evaluation, which runs about an hour. Do early mornings or evenings suit you?
- CallerEarly, before work if you have it.
- Looking up evaluation times
- TactlyTuesday at 7:00 a.m. is open. Wear a loose shirt and bring your referral and ID. Shall I book it?
- Booked: Shoulder evaluation, Tue 7:00 am
Can an AI receptionist work for physical therapy clinics?
Tactly is an AI receptionist for physical therapy clinics. It answers when your front desk is busy or the clinic is closed, books initial evaluations and follow-up visits into open times on your booking calendar, explains what to bring and wear from your notes, and takes messages about referrals, authorizations and coverage. It gives no exercise or medical advice, and emails every call to you.
The problem
Missed calls are missed work.
Physical therapy patients book around work and family, so they call early, at lunch and after five. A new patient with a referral in hand usually has a few clinics to choose from, and the first one that answers with a time tends to get the plan of care.
Existing patients call constantly to move visits. Every gap in a plan of care is lost time on the schedule and slower progress for the patient, so keeping reschedules moving matters as much as landing new evaluations.
Calls it handles
The calls physical therapy clinics get every day.
New evaluations
Tactly asks what the referral is for and books the longer initial evaluation, then tells the caller what to wear and bring from your notes.
Rescheduling a visit
Patients partway through a plan call to move a session. Tactly offers open follow-up times and confirms once the calendar accepts it.
Do I need a referral?
It answers only from what your notes say about referrals and direct access, and takes a message for anything that depends on the caller's plan.
Sore after a session
Tactly does not advise on symptoms. It takes a message for the therapist, and tells anyone describing an emergency to call 911.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for physical therapy clinics.
- Write how referrals and direct access work at your clinic in plain words, so the answer is the same on every call.
- Make evaluations and follow-ups separate appointment types, since an evaluation usually needs the longer slot.
- List what new patients should wear and bring, such as shorts for a knee and their referral paperwork.
Plans for physical therapy clinics
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly reschedule a patient's therapy session?
Yes. It offers open times on your booking calendar and confirms only once the new time is accepted. If nothing suits, it takes a message for your front desk.
Will it verify a patient's insurance?
No. Tactly cannot check coverage or quote benefits. It takes the plan details as a message so your staff can verify.
Can new referral details reach our CRM?
Tactly can send every finished call to Zapier or a webhook, so caller details can land in the spreadsheet, CRM or team chat you already use.
Health and medical
Related industries
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