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AI receptionist for occupational therapy practices
For occupational therapy practices hearing from worried parents and recovering adults alike.
A father calls because his son's teacher mentioned trouble with handwriting. Right after him, a woman healing from a wrist fracture asks about hand therapy. Tactly answers both from your notes.
- TactlySprout and Stride Occupational Therapy, I'm the virtual assistant. This call may be recorded. How can I help?
- CallerHi, I'm Nadia. My daughter's school suggested an OT evaluation for fine motor skills.
- TactlyThank you, Nadia. The practice does pediatric fine motor evaluations for ages three to twelve. How old is your daughter?
- CallerShe's five.
- Looking up pediatric evaluation times
- TactlyThere's an evaluation on Thursday at 3:45. Shall I book it and note the school's suggestion?
- Booked: Pediatric OT evaluation, Thu 3:45 pm
Can an AI receptionist work for occupational therapy practices?
Tactly is an AI receptionist for occupational therapy practices that see children, adults or both. It answers when therapists are in sessions or the office is closed, explains the services and age groups you list, books evaluations and session times into your booking calendar, and takes intake, referral and coverage questions as messages. It gives no clinical advice and emails you each call with a transcript.
The problem
Missed calls are missed work.
Parents who call an OT practice have often been worrying for a while and finally have a name for what they noticed. If they reach voicemail, many keep searching and end up on a different practice's waitlist instead of yours.
OT clinicians are almost always in sessions, hands on, often on the floor with a child. Nobody can stop to answer, so intake calls collect in voicemail and new families wait days for a first conversation.
Calls it handles
The calls occupational therapy practices get every day.
Is my child a fit?
Parents describe handwriting, sensory or feeding concerns. Tactly shares which areas you serve from your notes and books an evaluation or takes a message.
Hand and upper limb rehab
Adults after a fracture, tendon repair or stroke ask about therapy. Tactly books the evaluation type you set and notes what the referral says.
Weekly session times
Families want the same after-school slot each week. Tactly offers open times, confirms them, and notes a request for a standing time.
Intake paperwork
It tells callers which forms and documents to bring from your notes, and takes a message when they need something sent to them.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for occupational therapy practices.
- Write the ages and conditions you work with, and the ones you refer elsewhere, so families hear it on the first call.
- Tell Tactly which intake details to collect, such as a school or doctor referral and the main concern, so each summary is ready for your coordinator.
- If you keep a waitlist, describe it plainly in your notes so Tactly can explain it rather than suggest a start date.
Plans for occupational therapy practices
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly do our intake screening?
It collects the details you list in your notes and emails them to you. Decisions about fit and therapy stay with your team.
Does it handle both pediatric and adult callers?
Yes. Write how each is booked and Tactly follows it, or during your hours it can transfer each group to a named number for that team.
Can it tell parents how long our waitlist is?
Only what your notes say. It never estimates a start date on its own.
Health and medical
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.