Home / Features / Spanish answering
Spanish answering
¿Habla español? Tactly does too.
If some of your customers would rather speak Spanish, Tactly can greet them in English and switch the moment they do, or answer every call in Spanish.
- TactlyThanks for calling Brightside Dental, I'm the virtual assistant and this call may be recorded. Si prefiere hablar en español, solo dígamelo.
- CallerSí, en español por favor. Quiero hacer una cita para una limpieza.
- TactlyClaro que sí. ¿Qué día le queda mejor esta semana?
- CallerEl jueves por la tarde.
- Looking up open times
- TactlyTengo el jueves a las 3:30. ¿Se la reservo?
- Booked: Cleaning, Thursday 3:30 pm
How does spanish answering work?
Tactly answers in English, in Spanish, or in both. Pick English and Spanish and it greets callers in English, lets them know they can speak Spanish, and switches as soon as they do. Pick Spanish and every call is answered in Spanish. Whatever the caller speaks, the summary, messages and email you receive are in English, so you can read every call. It comes with every plan.
Three choices
English, Spanish, or English and Spanish. Change it in your settings whenever you like; English is the default.
It switches when the caller does
On the bilingual setting Tactly greets in English, offers Spanish in one short line, and carries on in Spanish when the caller answers in it.
You read everything in English
Summaries, messages and the call email arrive in English, so an owner who does not speak Spanish still knows exactly what was said.
Same booking, same transfers
A Spanish call books into the same calendar and transfers to the same numbers. Nothing else needs setting up.
Straight talk
What it will not do.
Knowing the limits is how you set it up well.
- It speaks English and Spanish only.
- Your notes are written once; it answers Spanish callers from those same notes.
- What you read about each call is always in English.
FAQ
Questions, answered
Does Tactly answer calls in Spanish?
Yes. Set it to Spanish to answer every call in Spanish, or to English and Spanish to greet in English and switch when the caller speaks Spanish.
Do I need to write my notes in Spanish?
No. Write them once in English and Tactly answers Spanish-speaking callers from the same notes.
Does Spanish cost extra?
No. The language setting comes with every plan, including Starter at $49 a month.
More features
Appointment booking
Nobody wants to leave a message and wait for a callback just to get a time. Tactly looks at your calendar, offers what is open, and books it before the call ends.
Learn more →Call transfer
Tactly takes the routine questions off your plate. When a caller needs a person during your hours, it puts them through to whoever handles that kind of call.
Learn more →After-hours answering
The calls that come in at 7pm on a Sunday are often the ones that want you most. Tactly picks up, says the team is away, and helps them anyway.
Learn more →Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.