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Hear Tactly in action

Six calls, and how Tactly handled each one.

Booking a repair, quoting from your notes, putting a caller through to the right person, covering the night shift, answering in Spanish, and saying no to a guess. Each call ends with the email you would get.

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HVAC · Northwind Heating and Air

A furnace stops working, and the repair is booked in one call

The caller's heat is out. The owner is on a roof across town, so Tactly picks up and books the first open repair slot.

Booked
Summary emailed

Northwind Heating and Air · AI ReceptionistAppointment booked

Paula Reyes · (312) 555-0148

Paula Reyes called because her furnace is blowing cold air. She booked a no-heat repair for tomorrow at 8:30 am at 41 Linden Court.

The email you get after the call

How appointment booking works →

Example call: Northwind Heating and AirTactly is on the call

0:38

TactlyThanks for calling Northwind Heating and Air. I'm the virtual assistant, and this call may be recorded. How can I help?
CallerHi, our furnace is blowing cold air and it's getting chilly in here.
TactlySorry about that. I can get a technician out to you. May I have your name and address?
CallerPaula Reyes, 41 Linden Court.
Looking up open repair times
TactlyThanks, Paula. I have tomorrow at 8:30 am or 1:00 pm. Which works better?
Caller8:30, the earlier the better.
Booked: No-heat repair, tomorrow 8:30 am
TactlyYou're booked for tomorrow at 8:30 am at 41 Linden Court. The technician will see you then.

Tactly speaks in Heart, its default voice. The caller is a sample voice.

Cleaning · Sparrow Home Cleaning

A move-out cleaning quote, answered from the owner's notes

The owner's notes say move-out cleans start at $250 for up to two bedrooms and larger homes get a walkthrough first. Tactly says exactly that, and books the walkthrough.

Answered from your notes
Booked
Summary emailed

Sparrow Home Cleaning · AI ReceptionistAppointment booked

Dev Patel · (512) 555-0121

Dev Patel asked about a move-out clean for a three-bedroom house at the end of the month. He was told move-out cleans start at $250 up to two bedrooms and booked a walkthrough for Friday at 10:00 am.

The email you get after the call

How knowledge base works →

Example call: Sparrow Home CleaningTactly is on the call

0:42

TactlyGood morning, Sparrow Home Cleaning. I'm the virtual assistant, and this call may be recorded. How can I help?
CallerHi, I'm moving out of a three-bedroom house at the end of the month. How much is a move-out clean?
TactlyMove-out cleans start at $250 for homes up to two bedrooms. For three bedrooms or more, the team does a quick walkthrough first so the quote is exact. Would you like to book one?
CallerSure, is Friday possible?
Looking up walkthrough times
TactlyFriday at 10:00 am is open. Can I take your name?
CallerDev Patel.
Booked: Move-out walkthrough, Friday 10:00 am
TactlyYou're all set, Dev. Friday at 10:00 am for the walkthrough.

Tactly speaks in Heart, its default voice. The caller is a sample voice.

Law firm · Calder and Voss Law

A new injury case, put straight through to the intake lead

It is 2:40 pm on a Tuesday, inside office hours. The firm has listed Dana in Intake as a named transfer number, so Tactly connects the caller to her.

Transferred to Dana
Summary emailed

Calder and Voss Law · AI ReceptionistCall transferred to your team

New caller · (215) 555-0176

A new caller was in a car accident yesterday and has a sore neck. They are looking for a lawyer and were transferred to Dana in Intake.

The email you get after the call

How call transfer works →

Example call: Calder and Voss LawTactly is on the call

0:31

TactlyThank you for calling Calder and Voss Law. I'm the virtual assistant, and this call may be recorded. How can I help?
CallerI was in a car accident yesterday and I think I need a lawyer.
TactlyI'm sorry that happened. Is anyone hurt and in need of help right now?
CallerNo, I'm home now. My neck is sore, that's all.
TactlyThank you. Dana in Intake handles new cases. Would you like me to connect you to her now?
CallerYes, please.
TactlyConnecting you to Dana now. One moment.
Transferred to Dana, Intake

Tactly speaks in Heart, its default voice. The caller is a sample voice.

Property management · Keystone Property Management

A leak at 10:40 pm becomes a message, an email and a Zapier record

The office closed hours ago, so Tactly does not ring anyone. It takes a clear message, and the finished call goes to the team's Zapier link as well as the inbox.

Message taken
Sent to Zapier
Summary emailed

Keystone Property Management · AI ReceptionistMessage taken

Tom · (617) 555-0187

Tom in unit 3B at Harbor Lofts reported a slow drip from his bathroom ceiling after hours. He has a bucket under it and wants a call back in the morning.

Name: Tom, unit 3B, Harbor Lofts
Call back: (617) 555-0187
Reason: Slow water drip from the bathroom ceiling

The email you get after the call

How after-hours answering works →

Example call: Keystone Property ManagementTactly is on the call

0:41

TactlyThanks for calling Keystone Property Management. The office is closed, and I'm the virtual assistant. This call may be recorded. How can I help?
CallerHi, it's Tom in unit 3B at Harbor Lofts. There's water dripping from the bathroom ceiling.
TactlyThanks, Tom. I'll make sure the maintenance team gets this first thing. Is it a slow drip, or is water coming in fast?
CallerSlow. I've got a bucket under it.
TactlyGood. What's the best number to reach you in the morning?
Caller555 0187.
TactlyThat's 555 0187. Got it, Tom. The team will call you back when the office opens.
Message taken: ceiling leak, unit 3B, callback requested
Call sent to Zapier

Tactly speaks in Heart, its default voice. The caller is a sample voice.

Landscaping · Verde Landscaping

A caller switches to Spanish, and the owner reads it in English

The business is set to English and Spanish. Tactly greets in English, offers Spanish in one line, and carries on in Spanish when the caller answers in it.

Answered in Spanish
Booked
Summary in English

Verde Landscaping · AI ReceptionistAppointment booked

Raúl Méndez · (305) 555-0134

Raúl Méndez called in Spanish about weekly lawn mowing. He booked an estimate visit for Wednesday at 9:00 am at 908 Calle Palma.

The email you get after the call

How spanish answering works →

Example call: Verde LandscapingTactly is on the call

0:32

TactlyThanks for calling Verde Landscaping. I'm the virtual assistant, and this call may be recorded. Si prefiere hablar en español, solo dígamelo.
CallerSí, en español por favor. Necesito que me corten el césped cada semana.
TactlyClaro que sí. ¿Me da su nombre y la dirección de la casa?
CallerRaúl Méndez, 908 Calle Palma.
Looking up open estimate times
TactlyGracias, Raúl. Puedo apartarle una visita para el presupuesto el miércoles a las 9 de la mañana. ¿Le queda bien?
CallerPerfecto.
Booked: Weekly mowing estimate, Wed 9:00 am

Tactly's English lines use Heart, its default voice. Its Spanish lines use a sample Spanish voice; on a real call one voice speaks both.

Bakery · Larkspur Bakery

A question that isn't in the notes gets a message, never a guess

The owner's notes do not say whether the bakery ships cakes. Tactly says so plainly and takes a message instead of making something up.

No guessing
Message taken
Summary emailed

Larkspur Bakery · AI ReceptionistMessage taken

Amy · (614) 555-0163

Amy asked whether the bakery ships birthday cakes to another state, for her sister in Ohio. That was not in your notes, so she left a message for a call back.

Name: Amy
Call back: (614) 555-0163
Reason: Can a birthday cake be shipped to Ohio?

The email you get after the call

How call summaries works →

Example call: Larkspur BakeryTactly is on the call

0:34

TactlyHi, thanks for calling Larkspur Bakery. I'm the virtual assistant, and this call may be recorded. How can I help?
CallerDo you ship birthday cakes to another state? My sister lives in Ohio.
TactlyI don't have that information, and I'd rather not guess. I can have the owner call you back with an answer. Would that help?
CallerYes, that's fine. I'm Amy, 555 0163.
TactlyThat's Amy at 555 0163. The owner will call you back about shipping a cake to Ohio.
Message taken: cake shipping to Ohio, callback requested
Summary and transcript emailed to the owner

Tactly speaks in Heart, its default voice. The caller is a sample voice.

Rather hear it than read it?

Call our own AI receptionist at (305) 928-1811 and talk to it the way a customer would.

Call (305) 928-1811

FAQ

About these examples

Are these real calls?

No. The businesses and callers are made up, so no customer's call is published. Each example shows something Tactly does today, and the email under each one is laid out the way the real summary email is.

Can I hear what Tactly sounds like?

Yes. Press play on any call above to hear it in Tactly's default voice, or call our own line, (305) 928-1811, which Tactly answers. Once you sign up, test calls from your own phone are free, so you can hear it answer for your business before you switch it on.

What happens when a caller asks something Tactly doesn't know?

It says it doesn't have that information and takes a message with the caller's name, number and question. It answers only from the notes you give it and never makes up a price, a policy or an opening.

Does Tactly transfer calls at night?

Not by default. Outside your hours it takes a message instead of ringing anyone, and the summary is in your inbox when you start the day. You can change that setting if you want night transfers.

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