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Knowledge base
Tactly says what you told it, and nothing it made up.
A receptionist that guesses is worse than none. Tactly sticks to the information you gave it, and when it does not know, it says so and takes a message.
- TactlyHello, Thistle Cottage Bakery. I'm the virtual assistant and this call may be recorded. What can I help with?
- CallerDo you make gluten-free birthday cakes? And how much for one that feeds twenty?
- TactlyThe bakery does offer gluten-free cakes. I don't have pricing for a cake that size, so I'd rather not guess.
- TactlyCan I take your name and number so the team can call with a quote?
- CallerSure. Hannah, 555 0198.
- Message taken: gluten-free cake quote, serves 20
How does knowledge base work?
Tactly answers questions only from your business's knowledge base and the notes you write for it: your services, hours, service area, and any prices you are happy to share. It never invents a price, a policy or an opening. When a caller asks something your notes do not cover, Tactly says it does not have that answer and takes a message so you can follow up.
Write it the way you would say it
Plain sentences work best. "We do not service commercial buildings" is clearer than a bulleted list of codes.
Share only the prices you want quoted
A trip fee or a starting price is fine. Leave anything that depends on the job out, and Tactly will offer a callback instead.
Unsure means a message
When a question falls outside your notes, Tactly does not improvise. It writes the question down for you.
Edits apply on the next call
Change your hours or add a service, and the next caller hears the new version. Make a free test call to check it.
Straight talk
What it will not do.
Knowing the limits is how you set it up well.
- It does not browse the web or look things up beyond what you gave it.
- It will not quote a price or promise availability that is not in your notes or on your calendar.
- It does not give medical, legal or financial advice, whatever your notes say.
FAQ
Questions, answered
Where does an AI receptionist get its answers?
Tactly answers only from your business's knowledge base and the notes you write for it. Nothing else.
Will Tactly make up a price if a caller pushes?
No. It quotes only prices written in your notes. Anything else becomes a message for you to call back about.
What should I put in my notes?
Your hours, service area, the services you do and do not offer, prices you are happy to share, and the questions callers ask you most.
More features
Appointment booking
Nobody wants to leave a message and wait for a callback just to get a time. Tactly looks at your calendar, offers what is open, and books it before the call ends.
Learn more →Call transfer
Tactly takes the routine questions off your plate. When a caller asks for a person during your hours, it puts them straight through to you.
Learn more →After-hours answering
The calls that come in at 7pm on a Sunday are often the ones that want you most. Tactly picks up, says the team is away, and helps them anyway.
Learn more →Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.