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AI receptionist for HVAC contractors
For HVAC shops whose phones explode when the weather turns.
One humid Monday and every line is lit. Tactly catches the calls your office cannot reach, books what fits, and writes the rest down for dispatch.
- TactlySummit Comfort Heating and Cooling, this is the virtual assistant. This call may be recorded. What's going on?
- CallerHi, it's Rosa. Our furnace keeps clicking but never lights.
- TactlyThanks, Rosa. Is it a gas furnace, and do you know roughly how old it is?
- CallerGas. Maybe fifteen years.
- Looking up open repair times
- TactlyI can get a technician to you tomorrow at 8:30 or 1:00. Which is better?
- Booked: Furnace no-heat, tomorrow 8:30 am
Can an AI receptionist work for HVAC contractors?
Tactly is an AI receptionist for heating and cooling contractors. It answers overflow when your office is busy and every call after closing, asks whether the system is heating or cooling and how old it is, and books repair visits or tune-ups into open times on your calendar. Each call is emailed to you as a summary with the transcript, so dispatch starts the day with a clear list.
The problem
Missed calls are missed work.
HVAC work is seasonal and lumpy. A quiet spring week can turn into a wall of calls the morning after a heat wave starts. The office that handled ten calls yesterday cannot handle sixty today.
A caller sitting in a warm house does not wait on hold for long. Tactly gives each of them a real answer and a real time, so a busy day fills your schedule instead of a competitor's.
Calls it handles
The calls HVAC contractors get every day.
System down
No cooling, no heat, a unit making a new noise. Tactly asks what it is doing and offers your earliest open repair window.
Maintenance visits
Spring and fall tune-ups are routine to book. Tactly fills the slots you set aside so your office does not have to.
Thinking about a new system
It explains, from your notes, that a comfort visit comes first, then takes the details for your sales follow-up.
Questions about your plan
If you sell a maintenance agreement, write what it includes. Tactly answers from those notes and books members in.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for HVAC contractors.
- In peak season, hold a few repair windows open each day so Tactly has real times to offer.
- Choose the mode where your office phone rings first, so Tactly only takes the calls nobody reaches.
- List the questions dispatch always asks, like system type, age and brand, so every summary carries them.
Plans for HVAC contractors
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
What does Tactly do if a caller reports a gas smell?
Anyone describing an emergency is told to hang up and call 911. You can add your own safety advice to the notes, such as leaving the home first.
Can it pass a caller to my dispatcher?
Yes. During your hours, a caller who asks for a person is transferred to the one number you choose, such as dispatch.
Which plan suits a busy HVAC shop?
It depends on how many calls you send it. Pro covers 250 minutes for $99 a month, Growth 600 minutes for $199, and you can switch plans any time.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.