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AI receptionist for audiology practices
For audiology practices whose callers often struggle to hear the phone.
A caller turns his phone volume all the way up and asks for the time twice. Tactly keeps its answers short, repeats the booking back, and emails your team the full transcript.
- TactlyHarbor Hearing Center, I'm the virtual assistant. This call may be recorded. How can I help you?
- CallerThis is Walter. My left hearing aid whistles all the time. Can somebody look at it?
- Looking up hearing aid check times
- TactlyYes, Walter. I can book a hearing aid check. Is Monday the 3rd, at 11 in the morning, all right?
- CallerMonday at eleven. Yes.
- Booked: Hearing aid check, Mon 11:00 am
- TactlyYou're booked for Monday the 3rd, at 11 a.m., at 40 Harbor Street. Please bring the hearing aid and its charger.
Can an AI receptionist work for audiology practices?
Tactly is an AI receptionist for audiology and hearing aid practices. It answers when staff are with patients or the office is closed, books hearing evaluations, hearing aid fittings and check visits into open times, and reads the day, time and address back so callers with hearing loss can confirm. Repair and battery questions are answered from your notes or taken as messages, and Tactly gives no medical advice.
The problem
Missed calls are missed work.
Your patients are the people who find phone calls hardest. Many are older, many put off calling for a long time, and a confusing voicemail greeting is enough to make them hang up and try again next month, or not at all.
Hearing aid owners also call steadily about small things: a device that whistles, a dome that came off, how to clean or charge it. Those calls keep patients wearing their aids, and they deserve a patient answer even when the front desk is busy.
Calls it handles
The calls audiology practices get every day.
First hearing tests
Tactly books evaluations into the longer appointment you set, and passes on what your notes say about bringing a family member along.
My aid stopped working
It shares the simple checks you wrote, such as charging or battery steps, then books a check visit or takes a message for repairs.
Clear, repeated details
Tactly keeps its sentences short and repeats the date, time and address, so a caller who caught part of it can confirm the rest.
Calls from family
Adult children often phone for a parent. Tactly takes both names and the best number, and notes who will come to the visit.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for audiology practices.
- Write your address, parking and entrance in short, plain sentences, since Tactly reads them back to callers as written.
- Add the simple fixes you are happy for callers to try, like changing a battery or a wax guard, before a repair is booked.
- Note whether family members may book on a patient's behalf and which details you need from them.
Plans for audiology practices
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Is Tactly easy to understand for callers with hearing loss?
It uses short sentences and repeats each booking back so callers can confirm what they heard. The full transcript is emailed to you, so staff can check anything later.
Can it troubleshoot a hearing aid?
Only with the simple steps you wrote in your notes. It does not adjust devices or diagnose problems, and takes a message for anything more.
Can a daughter book a visit for her father?
Yes, if your notes allow it. Tactly records who called and who the visit is for, and books an open time.
Health and medical
Related industries
Stop sending callers to voicemail.
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