Home / Industries / Medical practices
AI receptionist for primary care practices
For family medicine offices where Monday morning starts with a full voicemail box.
It is 8:02, four parents want same-day sick visits, and a pharmacy is holding about a refill. Tactly answers the overflow and turns each call into a booking or a message.
- TactlyMaple Hollow Family Medicine, I'm the practice's virtual assistant and this call may be recorded. How can I help?
- CallerHi, it's Dana. My son has had a fever since last night and I'd like him seen today.
- TactlyI'm sorry he's unwell, Dana. Is he already a patient with the practice?
- CallerYes, Eli Brooks. He's seven.
- Looking up same-day sick visits
- TactlyThere's an opening today at 11:40 with the nurse practitioner. Shall I book it for Eli?
- Booked: Sick visit, Eli Brooks, today 11:40 am
Can an AI receptionist work for primary care practices?
Tactly is an AI receptionist for primary care and family medicine practices. It answers when your front desk is busy or closed, gives hours and location, books physicals, follow-ups and same-day sick visits into open times on your booking calendar, and takes messages for refills, results and anything clinical. It cannot see your charts, gives no medical advice, and tells anyone describing an emergency to call 911.
The problem
Missed calls are missed work.
A family practice phone peaks at opening, when patients who woke up sick all try for the few same-day slots. The people who reach voicemail often drive to urgent care instead, and the visit, along with the continuity of care, leaves with them.
Refill requests, referral questions and calls asking whether results are back stack up behind the sick visits. When every one of them waits on the same two staff, the line rings out and patients dial twice. Tactly writes the routine ones down neatly so your team works from a list.
Calls it handles
The calls primary care practices get every day.
Same-day sick visits
Tactly offers the sick slots you hold open each morning. When they are gone, it takes a message so a nurse can decide what happens next.
Annual physicals
Wellness visits and school or sports physicals go into the longer appointment type you set, along with the forms to bring from your notes.
Refill requests
It takes the medication name as the caller says it, the pharmacy and a good number, and passes it on. It never approves a refill.
Results and referrals
Tactly cannot see charts, so it never reads out results. It records who is asking and what about, and your team follows up.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for primary care practices.
- Hold a block of same-day sick slots in your calendar each morning so Tactly has real times to offer early callers.
- Write which visit types are only for established patients, and how someone new to the practice gets started.
- Ask refill callers in your notes to have the medication name and pharmacy ready, so every message arrives complete.
Plans for primary care practices
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
Specialties
More specific pages for primary care practices.
FAQ
Questions, answered
Can Tactly approve prescription refills?
No. It takes a refill request as a message with the pharmacy and a contact number, and your clinical team decides.
Will it tell patients their lab results?
No. Tactly cannot see your charts or your practice software. It notes the request and emails it to your team.
Does it work with the scheduling in our practice system?
Tactly books into your Tactly booking calendar and does not connect to practice software. Many offices give it a set of sick and physical slots to manage.
Health and medical
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.