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AI receptionist for plastic surgery practices
For plastic surgery practices whose callers want a private, unhurried answer.
A prospective patient finally works up the nerve to ask about a consultation, late on a Sunday. Tactly answers quietly in your practice's name and finds her a consult time.
- TactlyAshford Aesthetic Surgery, I'm the practice's virtual assistant. This call may be recorded. How may I help?
- CallerHi, my name's Lauren. I'd like a consultation, but I'd rather keep things brief on the phone.
- TactlyOf course, Lauren. I only need a name and number, and the procedure you'd like to discuss if you're comfortable sharing it.
- CallerBreast reduction. Weekday evenings suit me.
- Looking up consultation times
- TactlyDr. Hale has a consultation open on Tuesday at 5:30. Would you like it?
- Booked: Consultation with Dr. Hale, Tue 5:30 pm
Can an AI receptionist work for plastic surgery practices?
Tactly is an AI receptionist for plastic surgery practices. It answers inquiries day and night, describes your procedures and consultation process from your own notes, shares only the fees you choose to publish, and books consultations into open times on your booking calendar. It does not discuss candidacy, results or recovery, takes those questions as messages for your patient coordinator, and emails you every call.
The problem
Missed calls are missed work.
Many people researching surgery think about it for months before they dial, and some only call when the office is closed and nobody at home will overhear. If that call hits voicemail, the nerve it took often goes with it.
Prospective patients usually contact more than one surgeon, and each consultation can lead to a meaningful case for the practice. The office that answers promptly, politely and without pressure tends to be the one they meet first.
Calls it handles
The calls plastic surgery practices get every day.
First consultations
Tactly explains how your consults work, any consult fee you list and how long they take, then books an open time with the surgeon requested.
Questions asked quietly
Callers can share as little as they like. Tactly collects only the details your notes ask for and keeps its tone calm and private.
Post-op patients
Recovery questions are clinical, so Tactly takes a message for your nurse or coordinator, and sends anyone describing an emergency to 911.
Financing and fees
It repeats the payment and financing information you wrote, word for word, and takes a message for anything that needs a coordinator.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for plastic surgery practices.
- Tell Tactly the minimum to collect, such as name, number and procedure of interest, and nothing beyond that.
- Write your consult fee and whether it applies toward surgery, if you share it at all, so the answer never varies.
- Give post-op patients their own transfer number, such as the nurse line, with a note to use it only during clinic hours.
Plans for plastic surgery practices
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly discuss whether someone is a good candidate?
No. Candidacy and results are for the surgeon. Tactly books a consultation or takes a message.
Can callers stay discreet?
Tactly asks only for the details you tell it to collect, and each summary and transcript goes to the email addresses you choose.
What about calls from patients after surgery?
It takes their message and, during your hours, can transfer to a named number like your nurse line. Anyone describing an emergency is told to hang up and call 911.
Health and medical
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.