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AI receptionist for optometry practices
For eye care practices where the optician is mid-fitting when the phone rings.
Your optician is adjusting a pair of progressives when the phone rings for the third time, someone asking if their glasses are in. Tactly takes the details and lets her finish.
- TactlyClearview Family Eye Care, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, Hector here. My daughter wants to try contacts before school starts.
- TactlyGlad to help, Hector. She'll need a contact lens fitting with her eye exam. Has she been seen here before?
- CallerYes, last year for glasses.
- Looking up exam and fitting times
- TactlyWednesday at 10:15 is open for an exam with a fitting. Would you like it?
- Booked: Eye exam with contact fitting, Wed 10:15 am
Can an AI receptionist work for optometry practices?
Tactly is an AI receptionist for optometry and eye care practices. It answers when staff are with patients or the office is closed, books eye exams and contact lens fittings into open times, and gives your pickup hours and frame policies from your notes. It cannot see order status, so questions about whether glasses or contacts are ready become messages. It gives no medical advice.
The problem
Missed calls are missed work.
An eye care office runs two businesses on one phone: exams in the back and the optical in the front. Calls about finished glasses pile up beside the people trying to book an exam, and staff are usually holding a frame or a lens when it rings.
Exam bookings cluster around back-to-school, the end of the benefit year and the dark winter evenings when people notice they squint. Missing those calls leaves exam rooms empty while the optical stays busy.
Calls it handles
The calls optometry practices get every day.
Annual eye exams
Tactly books exams into open times and asks whether the caller wears contacts, so the right exam type and length land on the calendar.
Contact lens fittings
New wearers and people switching lenses are booked into the fitting appointment you set up, with any instructions from your notes.
Is my order ready?
Tactly cannot see your lab or order status. It takes the caller's name and order details for your optical staff, and gives your pickup hours.
A sudden vision change
When a caller describes a sudden change or an eye injury, Tactly follows your notes: your soonest urgent time or a message, and 911 for emergencies.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for optometry practices.
- Separate routine exams, contact lens exams and fittings into their own appointment types, each with the right length.
- Write your optical pickup hours, frame warranty and adjustment policy, since those questions come in all day.
- Tell Tactly what to do when a caller reports a sudden vision change, such as offering a same-day slot or taking an urgent message.
Plans for optometry practices
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell a patient their glasses are ready?
No. It cannot see your lab or order status. It takes a message so your optical staff can follow up.
Does it know which vision plans we accept?
Only what you list in your notes. If a caller names a plan you did not list, Tactly takes a message for the office.
Can calls about frames go straight to the optical?
During your hours it can transfer callers to a named number like Optical, with a note on when to use it.
Health and medical
Related industries
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