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AI receptionist for therapy and counseling practices
For therapists who cannot pick up the phone in the middle of a session.
You are deep into a session when someone, after weeks of hesitation, calls to ask about starting therapy. Tactly answers gently and books them a consultation.
- TactlyQuiet Harbor Counseling, I'm the practice's virtual assistant, and this call may be recorded. How can I help?
- CallerHi, my name's Ben. I've been dealing with a lot of anxiety and I think I want to talk to someone.
- TactlyThank you for calling, Ben. The practice offers a free fifteen minute phone consultation to see if it's a good fit. Would you like to set one up?
- CallerYeah. Evenings are better for me.
- Looking up consultation times
- TactlyWednesday at 6:15 p.m. is open, and a clinician will phone you at that time. Does that work?
- Booked: Free consultation, Wed 6:15 pm
Can an AI receptionist work for therapy and counseling practices?
Tactly is an AI receptionist for therapists and counseling practices. It answers while clinicians are in session or the practice is closed, explains your specialties, fees and insurance policy from your notes, and books free consultations or intake appointments into open times. It does not provide counseling or crisis support. Callers describing an emergency or crisis are told to call 911, and practices can add the 988 line to the notes.
The problem
Missed calls are missed work.
Reaching out for therapy takes courage, and many people only manage it once. If that first call goes to voicemail, some will not try again for months, and others move on to the next name in the directory.
Most therapists work alone or in small groups and are in session most of every hour. Returning calls between clients means short, rushed conversations. Tactly gives each new caller a calm reply and a real consultation time, and leaves the clinical conversation to you.
Calls it handles
The calls therapy and counseling practices get every day.
Starting therapy
Tactly describes the concerns and populations you work with from your notes, then books a free phone consultation or a first session.
Fees and insurance
It shares your session fees, sliding scale and out-of-network details only as written, and takes a message for anything you did not cover.
Current clients
Clients moving or cancelling a session leave a message, or Tactly offers an open time if you let current clients book that way.
Someone in crisis
Tactly does not counsel. It tells the caller to hang up and call 911, plus any crisis line you have added to your notes, such as 988.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for therapy and counseling practices.
- List the concerns, ages and session formats you work with, and the ones you refer out, so callers hear quickly whether you fit.
- Add your crisis wording to the notes, such as the 988 line, alongside the built-in instruction to call 911.
- Decide whether current clients may reschedule through Tactly or should leave a message, and write that rule down.
Plans for therapy and counseling practices
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly talk with a caller who is in crisis?
It does not provide counseling or crisis support. It tells the caller to hang up and call 911, and shares any crisis line, such as 988, that you add to your notes.
Who sees what callers say?
Each call's summary and full transcript are emailed to the addresses you choose. Write your notes so Tactly asks only for a name, number and reason for calling.
Can it tell callers whether we take their insurance?
Only from the plans and out-of-network details in your notes. If a plan is not listed, it takes a message.
Health and medical
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.