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AI receptionist for urgent care clinics
For urgent care clinics where the lobby is full and the phone keeps ringing anyway.
A Saturday flu wave has every chair taken, and the next caller only wants to know if you stitch cuts. Tactly answers that from your notes so your staff can keep working the room.
- TactlyCrossroads Urgent Care, I'm the clinic's virtual assistant. This call may be recorded. What can I help with?
- CallerHi, this is Marcus. My daughter twisted her ankle at soccer. Can you do X-rays there?
- TactlyYes, the clinic has X-ray on site and sees children two and up. You can walk in or reserve a time. Would you like a reserved time?
- CallerReserve one, please. Today if you can.
- Looking up open reserved times
- TactlyToday at 5:20 is open. I'll hold it under Marcus for your daughter. Does that work?
- Booked: Ankle injury, today 5:20 pm
Can an AI receptionist work for urgent care clinics?
Tactly is an AI receptionist for urgent care clinics. It answers every call or only the overflow, gives your hours, address and the services you list, explains how walk-ins and reserved visits work, and books a visit if you offer reserved times. It speaks to wait times only with what your notes say, never a live estimate. Callers describing chest pain or another emergency are told to hang up and call 911.
The problem
Missed calls are missed work.
Most urgent care calls are short and alike: are you open, do you take walk-ins, can you do an X-ray, do you see kids. Each one still pulls someone away from the front desk at the exact moment the line of patients is longest.
When nobody answers, a caller rarely leaves a voicemail. They look up the next clinic on the map and drive there. A patient who would have walked in by evening never does, and you never learn they tried.
Calls it handles
The calls urgent care clinics get every day.
Are you open right now?
Tactly reads your posted hours, including holiday changes you add, and gives the address and parking directions from your notes.
Do you treat this?
Sprains, stitches, sore throats, school physicals. It answers from the list of services you wrote and says plainly when something is not on it.
How busy is it?
It never guesses a wait. If your notes say evenings run longer or that reserving a time helps, Tactly passes that along and nothing more.
This sounds serious
Chest pain, trouble breathing or a bad injury: Tactly tells the caller to hang up and call 911 before anything else is discussed.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for urgent care clinics.
- List the services you offer and the ones you do not, such as X-ray, stitches or IV fluids, so Tactly can answer both ways.
- If you describe waits at all, write general guidance like busy evenings and Mondays, never a number of minutes.
- Update holiday and weather closures in your notes the day they change, because hours are your most common question.
Plans for urgent care clinics
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell callers the current wait time?
No. It cannot see your lobby. It shares only the general wait guidance you put in your notes, if any.
What if someone calls about chest pain?
Anyone describing an emergency is told to hang up and call 911. Tactly does not assess symptoms or suggest whether to come in.
Can it answer our Spanish-speaking callers?
Yes. Tactly can greet in English, offer Spanish, and switch when the caller does. Your summary always arrives in English.
Health and medical
Related industries
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