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AI receptionist for personal injury law firms
For injury firms whose next client was rear-ended at 9 pm on a Saturday.
The tow truck has just left and the caller is sitting in a parking lot with a sore neck. Tactly picks up in your firm's name, writes down the crash details, and gets them on your consultation calendar.
- TactlyThank you for calling Brannock and Hale Injury Law. I'm the firm's virtual assistant, and this call may be recorded. How can I help?
- CallerHi, my name is Marisol. A delivery van ran a red light and hit my car tonight.
- TactlyI'm sorry, Marisol. Are you safe now? If anyone needs emergency help, please hang up and call 911.
- CallerI'm home. My shoulder hurts. Can someone talk to me tomorrow?
- TactlyI can't give legal advice, but I can book a free consultation with an attorney. Tomorrow at 11:00 is open. Does that work?
- Booked: Free consultation, Sun 11:00 am
- Call summary emailed to intake@brannockhale.com
Can an AI receptionist work for personal injury law firms?
Tactly is an AI receptionist for personal injury law firms. It answers accident and injury calls around the clock, in English or Spanish, records the date, location and type of incident along with the caller's contact details, and books free consultations into the times your firm allows. It never says whether someone has a case or what it might be worth, and anyone describing an emergency is told to hang up and call 911.
The problem
Missed calls are missed work.
Crashes, falls and job-site injuries do not happen during office hours. The injured person, or a relative sitting beside them, searches for a lawyer that same evening and dials down the list until someone picks up. A firm that rolls to voicemail on a Saturday night has usually lost that caller by Monday.
Intake for injury work depends on details: when it happened, where, who was involved, whether there was a police report. A rushed note scribbled by whoever grabbed the phone misses half of it. Tactly asks the same questions every time and emails your intake team a clean summary with the full transcript.
Calls it handles
The calls personal injury law firms get every day.
A new accident
Tactly asks what happened, when and where, and whether the caller was treated, then books a consultation or takes a detailed message.
Calls in Spanish
Callers who prefer Spanish can switch and finish the whole intake in Spanish. Your team still receives the summary in English.
Clients checking on a claim
Existing clients asking about their file get a message taken for their case manager, or a transfer to your intake line during hours.
"What is my case worth?"
Tactly says plainly that it cannot give legal advice or estimate a case, and offers to have an attorney follow up.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for personal injury law firms.
- List the injury types you take, such as car, truck, slip and fall or workplace, and the ones you refer out, so Tactly screens calls the way your intake team would.
- Turn on Spanish if your community calls in Spanish, and add any Spanish-speaking attorneys or staff to your notes by name.
- Write the intake questions you always ask, like the date of the incident and whether a police report was filed, so every summary arrives complete.
Plans for personal injury law firms
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly tell a caller whether they have a good case?
No. It never evaluates a case or estimates its value. It takes the facts down and offers an attorney follow-up.
Can it handle accident calls at 2 am?
Yes. Tactly answers every hour of every day, takes the intake details, and books consultations only into times you have opened.
Can intake details reach our case management software?
Tactly does not connect to it directly. You can send every finished call to Zapier or an https webhook, and route the details from there.
Does it speak Spanish on injury calls?
Yes. It greets in English, offers Spanish, and switches when the caller does. Summaries always arrive in English.
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Stop sending callers to voicemail.
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