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AI receptionist for family law attorneys
For family lawyers whose callers have often rehearsed the call for weeks.
A parent finally works up the nerve to ask about custody, during a lunch break, from a parked car. Tactly answers gently, takes only what is needed, and offers a consultation time.
- TactlyRidgeway Family Law, this is the firm's virtual assistant. This call may be recorded. How can I help you today?
- CallerHi. I'm Colleen. I think I need to talk to someone about a divorce. I'm not sure where to start.
- TactlyThat's alright, Colleen. A consultation with an attorney is a good first step. Is this the best number to reach you, and is it okay to leave a voicemail?
- CallerPlease don't leave voicemails. Email is safer.
- TactlyUnderstood. I'll note email only. Thursday at 12:30 is open for a consultation. Would that work?
- Booked: Consultation, Thu 12:30 pm
- Message for the office: Contact by email only, no voicemail
Can an AI receptionist work for family law attorneys?
Tactly is an AI receptionist for family law attorneys. It answers calls about divorce, custody, support and related matters with a calm, neutral tone, takes the caller's name, a safe contact number and a short description, and books consultations into your open times. It never gives legal advice or predicts outcomes, and it can note how and when the caller prefers to be reached.
The problem
Missed calls are missed work.
Calling a divorce or custody lawyer is rarely a quick decision. People wait for a private moment, often at an odd hour, and a voicemail greeting can be enough to make them hang up and put it off again. The firm that answers in that moment is the one they remember.
These calls also carry risk if handled carelessly. A message left on a shared family phone, or a careless callback, can make a hard situation worse. Tactly asks how the caller wants to be contacted and writes it at the top of the summary your staff reads.
Calls it handles
The calls family law attorneys get every day.
Starting a divorce
Tactly listens, asks whether the matter is new, and books a consultation without asking for more detail than your intake needs.
Custody and support questions
It records the general topic and any dates the caller mentions, such as a hearing, and passes them to the attorney.
Discreet contact requests
When a caller says not to phone a certain number or leave voicemails, that instruction leads the call summary.
Opposing parties calling
If someone says they are the other spouse in a matter, Tactly takes a message only and shares nothing about the firm's clients.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for family law attorneys.
- Tell Tactly in your notes to always ask whether it is safe to leave a voicemail, and how the caller prefers to be reached.
- List the family law matters you handle, such as adoption, prenuptial agreements or grandparent rights, and any you refer elsewhere.
- Write how the firm handles calls from opposing parties, so Tactly takes a message and never confirms who your clients are.
Plans for family law attorneys
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly confirm to a spouse that someone is our client?
Not if your notes tell it not to. It answers only from your notes, and you can instruct it to take a message without confirming anything.
Does it sound cold on emotional calls?
It speaks calmly and plainly, and you can describe the tone you want in your notes. It always says it is a virtual assistant.
Can it book a consultation during the first call?
Yes. It offers real open times from your booking calendar and confirms only once the calendar accepts the booking.
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