Benefits and FAQs
Never miss a call. Never lose a customer.
Tactly answers your business phone 24/7, books appointments into your calendar, and sends urgent callers straight to your team. Here is what that means for you, and answers to the questions we hear most.
What you get with Tactly
Every call gets answered
Busy on a job? Closed for the night? Tactly picks up, helps the caller and keeps your business sounding professional at any hour.
Appointments book themselves
Tactly books appointments directly into your calendar while the caller is on the line. No phone tag and no back and forth.
You see every conversation
Each call is transcribed and summarized, then emailed to you. You know who called, what they needed and what happens next.
More benefits for small businesses
- Urgent callers reach you. Tactly can transfer important calls to your team so emergencies do not wait.
- After-hours calls are handled. Customers get help in the evening, on weekends and on holidays, not a voicemail box.
- You stay focused on the work. Spend your day on the job in front of you instead of reaching for the phone.
Frequently asked questions
What does Tactly do when someone calls?
It answers the call, talks with the caller, books an appointment if they need one, and transfers the call to your team if it is urgent.
Will I know what was said on each call?
Yes. Every call is transcribed and summarized, and the details are emailed to you.
How is this different from a live answering service?
Tactly is an AI receptionist, so it is available around the clock and works directly with your calendar. You can read the full breakdown on our comparison pages.
Who is Tactly for?
Small and service-based businesses such as plumbers, HVAC technicians, cleaning services, law firms, property managers, landscapers and bakeries. We serve businesses across North America.
How do I set it up?
Start with our simple setup process. The how it works page walks you through each step.
Ready to stop missing calls?
Let Tactly handle the phone so you can handle the work. Get started and see how it fits your business.