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AI receptionist for bike shops
For bike shops with greasy hands and a full repair stand.
The first warm Saturday in April, the service rack is three deep and a rider is calling about a flat that keeps coming back. Tactly answers and books the bike in.
- TactlyThanks for calling Crankset Cycle Works. I'm the virtual assistant, and this call may be recorded. What can I do for you?
- CallerHey, it's Darnell. My road bike shifts badly and the brakes squeal. Can I get it looked at?
- TactlySounds like a standard tune-up, Darnell. When could you drop it off?
- CallerWednesday morning before work.
- Looking up open service drop-off times
- TactlyWednesday at 8:00 am is open. The current turnaround is about three days. Shall I book it?
- Booked: Road bike tune-up, Darnell, Wed 8:00 am
Can an AI receptionist work for bike shops?
Tactly is an AI receptionist for bicycle shops. It answers calls in your shop's name while your mechanics are working, books tune-ups, flat repairs and fittings into open times on your service calendar, and answers hours, rental and service menu questions from your notes. It cannot check parts or bike stock and does not take payments, so those questions become messages. During hours it can transfer a caller to the service counter.
The problem
Missed calls are missed work.
Bike shops have a spring rush that arrives all at once. Every bike that sat in a garage all winter needs air, cables and brakes in the same three weeks, and the people who can answer the phone are the same people bent over the repair stands.
A rider who cannot book a tune-up goes to the next shop, and that is often where they buy their next bike too. Service is how a shop earns loyalty, and a phone that rings out quietly hands it away.
Calls it handles
The calls bike shops get every day.
Book a tune-up
Tactly offers open drop-off times on your service calendar and notes the bike type, so the mechanic knows what is coming.
How long is the wait?
Your current turnaround is answered from the notes you keep updated, so riders are not promised a bike back sooner than you can manage.
Rentals and demos
Rental rates, deposits you ask for in person, and what ID to bring all come from your notes. Tactly never takes the deposit.
Parts and new bikes
Questions about a specific frame size or part in stock become messages, because Tactly cannot see your inventory.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for bike shops.
- Write your service menu with the prices you are happy to share, and update the turnaround line every Monday in season.
- Use separate calendar slots for drop-offs and bike fittings, so Tactly never double books the fit studio.
- Add a named transfer for your service counter and note it is for riders already in the queue.
Plans for bike shops
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly book bikes into our service calendar?
Yes. It offers the open drop-off times in your booking calendar and confirms only once the calendar accepts.
Will it tell a rider whether a part is in stock?
No. It cannot see your inventory, so it takes a message with the part and the rider's details.
Can it give a repair estimate?
Only the menu prices you wrote down. Anything beyond that becomes a note for the mechanic to follow up on.
Can riders reach a mechanic directly?
During your hours Tactly can transfer a caller to the service counter, or to another named number you set up.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.