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AI receptionist for florists
For florists elbow-deep in a casket spray when the phone rings.
It is the Thursday before Mother's Day, the cooler door is propped open and three arrangements are half built. Tactly answers the shop line so nobody has to put down the shears.
- TactlyThank you for calling Petal and Thistle Florals. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, this is Marisol. My fiance and I are getting married in May and want to talk about flowers.
- TactlyCongratulations, Marisol. The designers meet couples for a free consultation. Do you know your venue yet?
- CallerYes, the Harbor Room downtown. Could we come in on a weekday evening?
- Looking up open consultation times
- TactlyTuesday at 6:00 pm is open. Shall I reserve it for you?
- Booked: Wedding consultation, Marisol, Tue 6:00 pm
Can an AI receptionist work for florists?
Tactly is an AI receptionist for florists. It answers your shop's calls in your name, explains your delivery zones, cutoff times and hours from your notes, and books wedding and event consultations into open times on your calendar. It does not take orders or payments: during your hours it transfers order and sympathy calls to your staff, and after hours it takes a detailed message and emails it to you.
The problem
Missed calls are missed work.
Flower calls cluster around dates you cannot move: Valentine's Day, Mother's Day, prom weekend and every funeral that lands on a Saturday. On those days the person who could answer is the person building the arrangements, and a ringing phone means a stem left half wired.
A family arranging a funeral spray is calling during one of the hardest weeks of their lives. If your line rings out they will order from whichever shop answers next, and they will remember who was there. A bride planning a June wedding behaves the same way, only with a bigger budget.
Calls it handles
The calls florists get every day.
Do you deliver to me?
Tactly checks the towns, zip codes and delivery fee you listed, plus your same-day cutoff, and answers in one breath.
Wedding consultations
Engaged couples are booked into the consultation times you set aside, with the wedding date and venue noted in the summary.
Sympathy arrangements
During your hours these go straight to a designer by transfer. After hours Tactly takes the service details and the funeral home name as a message.
Is the shop open?
Holiday hours, walk-in cooler stock questions and parking all come from your notes. Anything about what is in stock today becomes a message.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for florists.
- Write your delivery zones with the fee for each, plus your same-day cutoff, so callers hear one clear answer.
- Set up a named transfer number for your designers and note that sympathy calls always go there during hours.
- List your holiday hours a week ahead of each big flower date, because that is when the questions spike.
Plans for florists
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly take a flower order over the phone?
No. It does not take orders or card details. During your hours it transfers the caller to your staff, and after hours it takes the order details as a message for you to confirm.
How does it handle someone ordering funeral flowers?
Gently. It transfers the caller to your designer during hours, or takes the service date, funeral home and recipient as a message after hours.
Will it tell callers which flowers are in today?
Only what you wrote in your notes. It cannot see your cooler, so live stock questions become a message for the shop.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.