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AI receptionist for party and event rental companies
For rental companies loading a tent truck when a graduation party calls.
Every crew is out setting up on a June Saturday and the phone keeps ringing about tables for next week. Tactly answers, gathers the event date, address and item list, and hands it to your team to quote.
- TactlyThanks for calling Tall Pine Party Rentals. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, it's Dana. I need a tent and tables for a graduation party on the 21st. About 80 people.
- TactlyHappy to help, Dana. What's the address, and will the tent go on grass or pavement?
- CallerGrass, in our backyard on Fenwick Road.
- TactlyThank you. Deliveries usually arrive the day before. I've passed your request to the team, who will follow up with a quote.
- Message for the office: Grad party 6/21, 80 guests, tent on grass, tables
- Call summary emailed to orders@tallpinerentals.com
Can an AI receptionist work for party and event rental companies?
Tactly is an AI receptionist for party and event rental companies. It answers when crews are on deliveries and the office is short, explains what you rent, your delivery area and delivery windows from your notes, and records the caller's event date, address, guest count and the items they want. It does not take orders, check stock or take payments; it passes each request to your team with a summary and transcript.
The problem
Missed calls are missed work.
Rental companies are busiest on the same days customers call the most: Friday deliveries and weekend events, from May through the fall. The people who could answer are lifting tent poles or driving a box truck, so calls ring out and customers try the next company.
Rental requests come with a lot of detail: the date, the setup surface, how many tables and chairs, whether a tent needs sidewalls. Capturing that by hand while loading a trailer leads to mistakes. Tactly asks for it the same way every time and emails your office a clean list.
Calls it handles
The calls party and event rental companies get every day.
New rental requests
Tactly records the event date, address, guest count and items wanted, then tells the caller your team will follow up with a quote.
Delivery and pickup windows
Callers asking when a truck will arrive hear the windows you describe in your notes. Specific orders get a message for dispatch.
Tent and setup questions
It explains your rules on ground surfaces, staking and setup time from your notes, so customers know what to prepare.
Day-of problems
A customer reporting a missing item or a late truck can be transferred to your Dispatch number during hours, or leave an urgent message.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for party and event rental companies.
- List the categories you rent, such as tents, tables, linens and inflatables, and the towns you deliver to.
- Describe your usual delivery and pickup windows, and tell Tactly never to promise a specific arrival time.
- Add a named Dispatch number for business hours, and note that it is for customers whose delivery is underway or late.
Plans for party and event rental companies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly book a rental order?
No. It cannot take or change orders, check stock or take payments. It gathers the details and your team follows up with a quote.
Can it tell customers what time their delivery will arrive?
Only the general windows you write in your notes. For a specific order, it takes a message for dispatch.
Can rental requests go straight into our order spreadsheet?
You can send every finished call to Zapier or an https webhook, and route the details into a spreadsheet from there.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.