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AI receptionist for pet supply stores
For pet supply stores restocking forty-pound bags when the phone rings.
You are on the back dock unloading a pallet of kibble and the store phone rings again. It is a regular asking if her cat's prescription diet is in. Tactly answers.
- TactlyThanks for calling Whisker and Wag Supply. I'm the virtual assistant, and this call may be recorded. What can I help with?
- CallerHi, it's Delphine. My beagle needs a nail trim. Do you do those?
- TactlyYes, nail trims are $15 and take about ten minutes. Would you like a time?
- CallerSaturday morning if possible.
- Looking up open nail trim times
- TactlySaturday at 10:20 am is open. Shall I book it for your beagle?
- Booked: Nail trim, beagle, Delphine, Sat 10:20 am
Can an AI receptionist work for pet supply stores?
Tactly is an AI receptionist for independent pet supply stores. It answers calls in your store's name, gives hours, local delivery details, self-wash prices and loyalty program rules from your notes, and books nail trims or self-wash slots into open times on your calendar if you offer them. It cannot check stock or take payments, so food special requests become messages. It never gives veterinary advice.
The problem
Missed calls are missed work.
Independent pet stores keep customers by knowing them: which dog eats which food, which cat cannot handle chicken. That loyalty lasts only as long as the regulars can reach you. When a caller cannot confirm their bag is in, a delivery app gets the sale.
Pet stores are often run by two or three people covering the register, the stockroom and the self-wash station. The phone is the first job to slip on a busy Saturday, and the calls that slip are often the best customers.
Calls it handles
The calls pet supply stores get every day.
Is my food in?
Tactly cannot see your shelves, so a request for a specific formula or bag size becomes a message with the customer's name for your staff.
Nail trims and self-wash
If you offer walk-in services on a schedule, Tactly books open times into your calendar and notes the dog's size.
Local delivery
Delivery zones, minimums and which day each area gets its run are answered from your notes.
Is this safe for my pet?
Tactly gives no veterinary advice. It shares only the product notes you wrote and suggests the caller ask their vet.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for pet supply stores.
- List the food brands you carry and say that any question about current stock should become a message.
- Add your delivery days by neighborhood, so callers hear when their area gets its next run.
- Write a line telling Tactly to suggest the caller's own vet for any health or diet question.
Plans for pet supply stores
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly hold a bag of food for a customer?
No. It cannot see or reserve stock. It takes the request as a message so your staff can set it aside and follow up.
Will it recommend a food for a pet with allergies?
No. It does not give veterinary advice. It can share product facts from your notes and suggest the caller ask their vet.
Can callers reach the store during busy hours?
Yes. During your hours Tactly can transfer a caller to the register or to a named number such as the grooming room.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.