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AI receptionist for veterinary clinics
For vet clinics whose front desk has a line out the door.
Between check-ins, payments and a dog that will not sit still, the phone at a vet clinic is hard to reach. Tactly answers it and books the visit.
- TactlyThanks for calling Willow Creek Animal Hospital. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, I'm Noah. My cat Pepper is due for her vaccines.
- TactlyHappy to help, Noah. Is Pepper already a patient here?
- CallerYes, she's been here before.
- Looking up open wellness appointments
- TactlyWednesday at 3:40 is open for a wellness visit. Shall I book Pepper in?
- Booked: Wellness exam and vaccines for Pepper, Wednesday 3:40 pm
Can an AI receptionist work for veterinary clinics?
Tactly is an AI receptionist for veterinary practices. It answers when your team is with patients and after you close, greets callers in your clinic's name, asks about the pet and the reason for the visit, and books wellness exams and routine appointments into open times on your calendar. It never gives medical advice, it tells callers with an emergency where to go from your notes, and it emails every call to you as a summary with the transcript.
The problem
Missed calls are missed work.
Pet owners call when something seems off, and they want to hear from someone quickly. A phone that rings out leaves them worried and searching for another clinic, even if your team would have been happy to see them.
Vet front desks are among the busiest in any small business: checking in patients, handling payments, refilling food orders and calming nervous animals. Tactly answers the calls they cannot reach, so routine bookings never pile up as voicemail.
Calls it handles
The calls veterinary clinics get every day.
Wellness and vaccines
Annual exams and shots book straight into the times you set aside for them.
My pet seems sick
Tactly takes the details and offers your next sick visit, and points urgent cases to the emergency clinic you name.
New clients
It explains what to bring to a first visit and books the appointment.
Refills and records
Medication refills and record requests go to your team as messages with the pet's name.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for veterinary clinics.
- Name the emergency clinic you refer to after hours, with its address, so every urgent caller gets the same answer.
- List the species you see, and any you do not, such as exotics or large animals.
- Tell Tactly that refill and record requests should become messages for your team, never promises.
Plans for veterinary clinics
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly tell an owner whether their pet is sick?
No. It never gives medical advice. It books a visit, and anyone describing an emergency is pointed to the clinic you name.
Can it approve a medication refill?
No. It takes the request with the pet's name and medication and emails it to your team to review.
Can urgent calls reach my staff?
Yes. During your hours Tactly can transfer a caller to one number, such as your front desk or your on-duty phone.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.