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AI receptionist for breweries and taprooms
For breweries where the person who knows the tap list is also the one cleaning the fermenters.
Release day, the line is out the door, and the phone keeps asking the same thing: is the new hazy on draft, and can I bring my dog?
- TactlyHey, thanks for calling Iron Ridge Brewing. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, this is Caleb. Do you still do tours on Saturdays? We'd be a group of eight.
- TactlyWe do. Saturday tours run at noon and 2:00, about forty-five minutes with a tasting flight.
- Looking up open tour times
- TactlyThere's room for eight at 2:00 this Saturday. Want me to book it?
- CallerYes please.
- Booked: Brewery tour for 8, Sat 2:00 pm
Can an AI receptionist work for breweries and taprooms?
Tactly is an AI receptionist for breweries and taprooms. It answers during busy pours and brew days, gives taproom hours, what is on tap from your notes, food truck schedules, dog and family policies, and event nights, and books brewery tours into your booking calendar. It takes private event and distribution inquiries as messages, and it emails you a summary and transcript of every call.
The problem
Missed calls are missed work.
Small breweries run lean. The same few people brew, can, pour and clean, and the phone rings during all of it. Callers mostly want quick answers about today, and an unanswered taproom line pushes them to another spot on the brewery trail.
Tours, private events and wholesale accounts start with a call too. A bar manager asking about kegs or a group wanting a Saturday tour is worth far more than one pint, and those calls are easy to lose under the release-day noise.
Calls it handles
The calls breweries and taprooms get every day.
What's pouring this week?
Tactly reads the current tap list and can availability from your notes, so update them on release days.
Book a brewery tour
It offers open tour times from your booking calendar, takes the group size and confirms once the calendar accepts.
Dogs, kids and food
Your policies on pets and minors, plus which food truck is parked out front today, all answered the same way.
Kegs and events
Bars asking about distribution and groups planning a party become messages for whoever handles each.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for breweries and taprooms.
- Update the tap list in your notes on release days, and mark anything that is cans only or about to run out.
- Write your tour length, group limits and age rules, and open tour times on your booking calendar.
- Add a named transfer number for whoever handles wholesale, with a note to use it for bars and shops asking about kegs.
Plans for breweries and taprooms
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly book brewery tours?
Yes, into open times on your booking calendar. It offers real times and confirms only after the calendar accepts the booking.
How does it know what's on tap?
From your notes. Tactly does not connect to tap list or POS software, so keep the list in your notes current.
Will it take a growler or can order?
No. It does not take orders or payments. It can tell callers what is available to go if your notes say so.
Restaurants, food and drink
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Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.