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AI receptionist for craft distilleries
For craft distilleries running a still, a tasting bar and a tour on the same afternoon.
The two o'clock tour is in the barrel room, the still needs watching, and the tasting bar has one bartender. The phone rings about a bachelor party for twelve.
- TactlyThanks for calling Hollow Pine Distilling. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, it's Marcus. I'm putting together a bachelor party, twelve guys, and we want a tour.
- TactlySounds fun. Groups over ten book the private tour, and everyone needs a valid ID. What date are you thinking?
- CallerSaturday the 9th, afternoon if possible.
- Looking up open private tour times
- TactlySaturday the 9th at 3:00 is open for a private tour. Shall I book it for twelve?
- Booked: Private tour for 12, Sat 3:00 pm
Can an AI receptionist work for craft distilleries?
Tactly is an AI receptionist for craft distilleries. It answers while your team runs tours and production, books tours and tastings into your booking calendar, and explains age requirements, ID rules, group limits, bottle availability and cocktail bar hours from your notes. Private events and bottle release questions become messages, and every call reaches your inbox as a summary with the transcript.
The problem
Missed calls are missed work.
Distillery visits are planned outings. People call ahead to check tour times, whether they need ID, and if a single barrel bottling is still available. When nobody answers, they pick a different stop, and a tour slot goes unsold.
Production does not pause for the phone. The people who know the answers are watching cuts and moving barrels. Tactly gives callers the same clear answers your guides would, so the floor team can keep their attention where it belongs.
Calls it handles
The calls craft distilleries get every day.
Tours and tastings
Tour times, length, what is included and group size. Tactly books open slots from your booking calendar.
Age and ID questions
Your rules on minimum age, IDs and whether younger guests may join the tour, explained before anyone drives out.
Is the release still in stock?
Tactly answers from your notes only. When it is not sure about a limited bottling, it takes a message for staff.
Groups and private events
Bachelor parties, team outings and buyouts. It collects the date, group and occasion for your events lead.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for craft distilleries.
- State your age and ID rules in plain words, including whether guests under the legal age can join the walking tour.
- List which bottles are for sale on site and update the note when a limited release sells out.
- Set separate calendar times for public tours and private group tours, so Tactly offers the right one by group size.
Plans for craft distilleries
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly sell bottles over the phone?
No. It does not take orders or payments. It tells callers what is available at the distillery based on your notes.
Can it book private group tours?
Yes, if you keep those times on your booking calendar. It confirms only once the calendar accepts the booking.
Can I try it before customers hear it?
Yes. Test calls from your own phone are free, so you can check how it handles tour and ID questions before going live.
Restaurants, food and drink
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Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.