Home / Industries / Takeout and delivery
AI receptionist for takeout and delivery restaurants
For takeout counters where the lunch line and the phone line peak at the same minute.
Noon hits, eleven people are at the counter, and the phone keeps going. Half the callers want to know if you're open on Sunday or where to park for pickup.
- TactlyThanks for calling Sprout and Skillet. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, I'm Priya. I ordered online for pickup. Where do I go when I get there?
- TactlyOnline pickups are on the shelf just inside the side door on Maple Avenue. There are two fifteen-minute spots right out front.
- CallerPerfect. And do you do lunch trays for an office?
- TactlyYes, trays serve ten to twenty people with a day's notice. I'll take your details for the manager.
- Message for the office: Priya, office lunch tray inquiry
Can an AI receptionist work for takeout and delivery restaurants?
Tactly is an AI receptionist for quick service, takeout and delivery restaurants. It answers calls the counter cannot reach, gives hours, pickup instructions, parking, delivery area and catering tray options from your notes, and tells callers where your online ordering page lives if you list it. Callers with an order problem are transferred to the counter during hours. It does not take or change orders.
The problem
Missed calls are missed work.
Fast counters run on speed. A cashier who stops to answer the same three phone questions holds up a line of people with cash in hand, and a phone that rings out tells callers you might be closed.
Missed calls also hide real money: an office manager asking about a lunch tray for thirty, or a regular whose order came out wrong and wants it fixed before they post about it. Tactly makes sure those calls reach someone instead of disappearing.
Calls it handles
The calls takeout and delivery restaurants get every day.
Where do I pick up?
Side door, curbside spots, the pickup shelf by the register. Tactly explains it the way your notes describe it.
Something was missing
Tactly cannot look up orders, so it transfers the caller to the counter during hours or takes their name and details after close.
Lunch trays for the office
Tray sizes and how much notice you need come from your notes; the caller's date and head count become a message for your manager.
Can I order by phone?
Tactly does not take orders. It points callers to your online ordering page if your notes include it, or transfers them to the counter.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for takeout and delivery restaurants.
- Describe pickup step by step: which door, where the shelf is, and where to park, so callers stop circling the block.
- Write the online ordering address in plain words so Tactly can tell callers where to find it.
- Add your counter as a named transfer number with a note to use it for anyone reporting a problem with an order.
Plans for takeout and delivery restaurants
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly fix a wrong order?
It cannot see or change orders. During hours it transfers the caller to your counter, and after close it takes their name, number and what went wrong.
Does it work with my delivery apps?
Tactly is not connected to delivery apps or your POS. It answers your phone line and can tell callers which apps carry your menu if your notes say so.
What is a good plan for a busy counter?
Starter covers 100 minutes for $49 a month, and most quick calls are short. If you send it more traffic, Pro covers 250 minutes for $99.
Restaurants, food and drink
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.