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AI receptionist for coffee shops and cafes
For coffee shops where the barista cannot hear the phone over the steam wand.
The morning rush is ten deep and the grinder never stops. The phone behind the bar rings, and it is someone asking if you have oat milk and outlets.
- TactlyHi, you've reached Common Ground Coffee. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHey, it's Owen. Is there somewhere I can meet a client for an hour this afternoon?
- TactlyYes. There's a quiet table area upstairs with outlets, first come, first served. We're open until 6 today.
- CallerGreat. Also, do you do coffee for office meetings?
- TactlyWe do coffee boxes for groups with a day's notice. I'll send your details to the manager.
- Message for the office: Owen, coffee boxes for office meetings
Can an AI receptionist work for coffee shops and cafes?
Tactly is an AI receptionist for coffee shops and cafes. It answers when baristas are behind the bar, gives hours, location, parking, milk and pastry options, wifi and seating details from your notes, and takes requests for coffee catering, meeting space or wholesale beans as messages for the manager. It does not take drink orders, and it emails every call as a summary.
The problem
Missed calls are missed work.
Cafe phone calls are rarely urgent, which is why they are easy to let ring. Each unanswered one still looks like a shop that does not care, and those callers are often deciding where to hold a meeting, a study group or tomorrow's first date.
The bigger requests are easy to lose: a company wanting a coffee bar for an offsite, a neighbor asking about selling your beans, a group booking the back table. Tactly makes sure those land in the manager's inbox instead of on a sticky note by the register.
Calls it handles
The calls coffee shops and cafes get every day.
Hours and seating
Open and close times, whether you have outlets, laptop rules on weekends and if the patio is open. All from your notes.
What's on the menu?
Milk alternatives, decaf, seasonal drinks and pastries. Tactly answers as written and does not guess at ingredients.
Coffee for an event
Office mornings, offsites and parties. It takes date, head count and address for the manager to follow up.
Beans and wholesale
Retail bags, grinding, subscriptions or a restaurant wanting your roast. Questions become a clear message.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for coffee shops and cafes.
- Note your seating rules, wifi, outlets and any laptop limits on weekends, because those questions come up daily.
- List your milk alternatives, decaf options and seasonal drinks, and update the seasonal list when the menu turns.
- Write who handles catering and wholesale, and whether Tactly should take a message or transfer during open hours.
Plans for coffee shops and cafes
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can customers order a latte through Tactly?
No. Tactly does not take orders or payments. If you have a mobile ordering page, it can tell callers where to find it.
Is it worth it for a small cafe?
Starter is $49 a month for 100 minutes, and calls under 15 seconds are not billed. Most cafe calls are short questions.
Can it send callers to the right person?
Yes. During your hours it can transfer to the main number or up to five named numbers, such as the manager or the roastery.
Restaurants, food and drink
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