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AI receptionist for appliance repair companies
For appliance techs elbow deep in a dishwasher when the next customer rings.
A family's fridge went warm overnight and they have a freezer full of food. Tactly answers in your name, notes the brand and the symptom, and books the first diagnostic slot you have.
- TactlyCopperfield Appliance Service, I'm the virtual assistant and this call may be recorded. What's giving you trouble?
- CallerHi, it's Marcus. Our dryer runs but there's no heat at all.
- TactlyGot it, Marcus. Is it gas or electric, and what brand?
- CallerElectric. It's a Larkhaven, about six years old.
- Looking up open diagnostic times
- TactlyWe service that brand. Friday at 11:00 is open. Want me to book it?
- Booked: Dryer no heat, Fri 11:00 am
Can an AI receptionist work for appliance repair companies?
Tactly is an AI receptionist for appliance repair companies. It answers the calls your techs cannot take, asks which appliance, which brand and what it is doing, checks the caller is in your service area, and books a diagnostic visit into an open time on your calendar. It quotes only the trip or diagnostic fee you choose to share, and emails you a summary and transcript of each call.
The problem
Missed calls are missed work.
When a washer floods the laundry room or the oven quits before a dinner party, the caller wants a date, not a voicemail greeting. They will ring three repair shops in a row and book with the first one that offers a time.
Your techs spend the day on their knees behind machines in other people's kitchens. Answering mid-repair means greasy hands on a phone and a customer watching the clock. Tactly takes those calls and leaves a tidy list for the end of the day.
Calls it handles
The calls appliance repair companies get every day.
Fridge or freezer not cooling
Tactly treats spoiling food as time sensitive, asks how long it has been warm, and offers the earliest open visit.
Washer and dryer faults
Will not drain, will not spin, no heat. It records the brand and the symptom so the tech can bring likely parts.
Brands you service
Write the brands you work on and any you skip. Tactly answers from that list before booking anything.
Parts on order
A customer waiting on a part gets a message logged for your office, since Tactly cannot look up order status.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for appliance repair companies.
- List every appliance type and brand you repair, and note any you will not touch, like commercial units.
- Write your diagnostic fee and whether it is credited toward the repair, if you want callers to hear it.
- Ask Tactly to collect the model number when the caller can read it off the door or the back panel.
Plans for appliance repair companies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell a caller what part their washer needs?
No. It does not diagnose. It records the symptoms and books a visit so your technician can see the machine.
Will it give out my diagnostic fee?
Only if you wrote it in your notes. Otherwise it takes a message so your office can answer.
Can it check whether a part has arrived?
No. Tactly does not connect to parts suppliers or order systems. It takes a message for your office to follow up.
Home services
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.