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AI receptionist for pool service companies
For pool techs on a route of twenty backyards with a phone in the truck.
The first warm weekend arrives and everyone wants their pool opened at once. Your techs are already on the route. Tactly answers, takes the pool details and books openings.
- TactlyClearwater Pool Care, I'm the virtual assistant and this call may be recorded. What's going on with your pool?
- CallerHi, it's Jasmine. It went green after the storm and we have family coming Saturday.
- TactlyLet's get on it, Jasmine. Is it an in-ground pool, and do you know the rough size?
- CallerIn-ground, around fifteen thousand gallons.
- Looking up open cleanup visits
- TactlyWe can come Wednesday at 3:00, which leaves time before your weekend. Shall I book it?
- Booked: Green pool cleanup, Wed 3:00 pm
Can an AI receptionist work for pool service companies?
Tactly is an AI receptionist for pool cleaning and repair companies. It answers while your techs are on their routes, asks about the pool type, size and equipment, and books weekly service starts, openings, closings or repair visits into open times on your calendar. Current customers with a problem can leave a message or be transferred to your office during hours. Every call is emailed with a summary and transcript.
The problem
Missed calls are missed work.
Pool work peaks in sharp bursts: openings in spring, green pool calls after a heat wave, closings in fall. Those weeks bring more calls than an office can handle, and a homeowner with a cloudy pool and a party on Saturday calls whoever answers.
Your techs work alone on long routes, often with wet hands and chemicals nearby. Picking up every call slows the route for every customer after. Tactly answers instead, so the route stays on time and new accounts still get booked.
Calls it handles
The calls pool service companies get every day.
Weekly service sign ups
Tactly asks about the pool's size, type and location, then books a first visit or takes the details for your route planner.
Openings and closings
It books seasonal opening and closing appointments into the windows you set for each part of the year.
Green or cloudy water
It notes how long the water has looked off and books a cleanup visit, without guessing at chemical doses.
Pump and heater repairs
A pump that hums but will not run gets logged with the brand and age, and booked as a repair visit if you allow it.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for pool service companies.
- List the neighborhoods your routes cover and any you cannot add right now, so new customers hear it straight away.
- Write what weekly service includes and what costs extra, such as chemicals or filter cleans, if you share it.
- Open seasonal windows on your calendar for openings and closings, and tell Tactly when each season starts.
Plans for pool service companies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell a customer how much chlorine to add?
No. It does not give chemical advice. It books a visit or takes a message for your technician.
Can it add a new customer to my route?
It takes their details and books a first visit on your calendar. Placing them on a route stays with your office.
Do short calls from customers checking in cost me minutes?
Calls under 15 seconds are not billed. Longer calls use plan minutes, starting with 100 minutes on the $49 Starter plan.
Home services
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Stop sending callers to voicemail.
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