Home / Industries / Security systems
AI receptionist for security system installers
For security installers who are up a ladder mounting a camera when the phone rings.
A shop owner had a break-in last week and wants cameras by Friday. Your tech is wiring a panel two towns over. Tactly answers and books the site survey.
- TactlyIronside Security Installations, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, it's Owen. I run a hardware store and someone broke the back door last week. I want cameras.
- TactlyI'm sorry to hear it, Owen. How many doors and how much of the lot would you like covered?
- CallerFront, back, and the side parking lot.
- Looking up open site survey times
- TactlyA technician can survey the store Thursday at 8:00 am, before you open. Shall I book it?
- Booked: Commercial camera survey, Thu 8:00 am
Can an AI receptionist work for security system installers?
Tactly is an AI receptionist for companies that install home and business security systems. It answers in your name, asks whether the property is a home or a business and what the caller wants covered, and books a site survey into an open time on your calendar. It is not an alarm monitoring service: anyone with an alarm going off or a break-in under way is told to hang up and call 911. Every call is emailed to you with a transcript.
The problem
Missed calls are missed work.
People shop for security right after something happened: a break-in down the street, a package stolen, a scare at the shop. They want a company that answers now. An unanswered call feels like the opposite of what they are buying, and they move on.
Install companies also field service calls from existing customers about a camera offline or a keypad beeping. Those can bury new leads. Tactly takes both, books what it can, and tells you which caller needs what.
Calls it handles
The calls security system installers get every day.
New system surveys
Cameras, alarms, access control. Tactly notes the property type, entry points and timeline, then books a site survey.
Device trouble
A camera offline, a sensor reporting low battery. Tactly records the device and symptom and books a service visit or takes a message.
Alarm going off now
Tactly is not a monitoring center. A caller with an active alarm or intruder is told to hang up and call 911.
Business access control
Office managers asking about door readers or adding users are answered from your notes and passed to your commercial line.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for security system installers.
- Write clearly that you install and service systems but do not monitor alarms, and name the monitoring provider customers should contact if you partner with one.
- Split transfer numbers into Residential Sales, Commercial Sales and Service, each with a note on when to use it.
- Never put alarm codes, account passwords or gate codes in your notes, since Tactly may read notes aloud to callers.
Plans for security system installers
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly respond to alarms like a monitoring center?
No. Tactly answers your business line. Anyone reporting an alarm in progress or an intruder is told to hang up and call 911.
Will it reset a customer's alarm code?
No. It cannot access panels or accounts. It takes the request and emails it to your service team.
Can it book surveys for both homes and businesses?
Yes. It asks which the caller has and books into the survey times you set, noting the property type in the summary.
Home services
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.