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AI receptionist for maid services
For maid services whose teams are three houses deep when Monday's calls come in.
A regular client needs to skip next Wednesday, a new family wants a first clean before the in-laws visit, and your scheduler is on another line. Tactly picks up the rest.
- TactlySweet Pine Maid Service, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, it's Andrea. I clean on Wednesdays with you, but I need to skip next week and come Thursday instead.
- TactlyOf course, Andrea. I'll pass that to the office: skip Wednesday the 14th, and you'd like Thursday the 15th.
- CallerYes, and please tell them the side gate code changed.
- TactlyI'll note that the gate code changed, and the office will confirm with you before the visit.
- Message for the office: Andrea, skip Wed 14th, prefers Thu 15th, gate code changed
Can an AI receptionist work for maid services?
Tactly is an AI receptionist for residential maid and house cleaning services. It answers in your company's name, books first cleans and recurring visits into open times on your calendar, asks about bedrooms, bathrooms, pets and entry instructions, and takes skip or reschedule requests from regular clients as messages. It can answer in English or Spanish, and every call arrives in your inbox in English as a summary with the transcript.
The problem
Missed calls are missed work.
A maid service lives on its recurring clients. Every new caller could be on your schedule every other Tuesday for years. When a parent calls during a busy afternoon and reaches voicemail, that standing visit goes to another service.
Regular clients also call constantly to skip a week, swap a day or leave a note about the alarm. Those calls swamp the office. Tactly takes each change as a clear message, so your scheduler updates the route without phone tag.
Calls it handles
The calls maid services get every day.
First clean bookings
Tactly asks about bedrooms, baths and pets and books an initial clean into an open time long enough for the house.
Recurring schedule setup
Weekly, biweekly or monthly. It notes the day and frequency the client prefers for your scheduler to lock in.
Skips and swaps
Regular clients changing a visit get a message to your office with the date to skip and the date they want instead.
Entry and pets
Lockbox locations, garage access and a nervous dog are recorded in the summary, never read back to other callers.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for maid services.
- Write how a first clean differs from a recurring visit, including how long each takes, so bookings fit your teams.
- Turn on Spanish if your clients or your team lead prefer it; summaries still arrive in English.
- Tell Tactly to never repeat entry codes aloud and to log access changes only as a message for the office.
Plans for maid services
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly move a recurring cleaning on its own?
It takes the skip or new date as a message for your office, since your route depends on more than one calendar slot.
Can clients call in Spanish?
Yes. Tactly greets in English, offers Spanish and switches when the caller does. Your summary arrives in English.
Does it book a first clean for a new home?
Yes, into an open time on your calendar, after asking about bedrooms, bathrooms and pets.
Can schedule changes go to our team chat?
Finished calls can be sent to Zapier or any https webhook, which many services use to post changes into a shared channel.
Home services
Related industries
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