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AI receptionist for commercial cleaning companies
For janitorial companies whose crews start their shift as everyone else heads home.
A property manager needs a bid on three medical office suites by month end. Your owner is on a walkthrough at a gym. Tactly answers and books the next walkthrough slot.
- TactlyNorthfield Facility Cleaning, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, I'm Rachel, property manager at a three-story office building. I'm taking bids for nightly cleaning.
- TactlyThank you, Rachel. Roughly how many square feet, and are there restrooms on every floor?
- CallerAbout 24,000 square feet, two restrooms per floor, five nights a week.
- Looking up open walkthrough times
- TactlyA walkthrough is open Friday at 3:00 pm. Shall I book it at your building?
- Booked: Bid walkthrough, 24,000 sq ft office, Fri 3:00 pm
Can an AI receptionist work for commercial cleaning companies?
Tactly is an AI receptionist for commercial and janitorial cleaning companies. It answers in your name, asks prospects about the building type, square footage and cleaning frequency, and books a walkthrough for a bid into an open time on your calendar. Existing clients reporting a missed area or a supply request are taken as messages or transferred to your operations line during hours. Every call is emailed to you with a summary and transcript.
The problem
Missed calls are missed work.
Commercial accounts are contracts, not one-off jobs. The office manager or property manager calling for a bid is often under deadline and calling several vendors. If your line rings out, they schedule walkthroughs with others and you never learn the contract existed.
Janitorial work runs at night, while sales and client service happen by day. Owners often sleep when the phone is busiest, or are on bids when crews have questions. Tactly answers every hour and routes each caller to the right next step.
Calls it handles
The calls commercial cleaning companies get every day.
Bid walkthroughs
Offices, clinics, gyms and retail. Tactly asks about size, floors, restrooms and frequency, then books a walkthrough.
Client complaints
A trash can missed or a restroom not restocked. Tactly records the location and details for your supervisor before tonight's shift.
Extra services
Floor stripping, carpet extraction, post-construction cleanup. It answers from your notes and takes a request for scheduling.
Access and keys
Alarm changes, new key cards or a locked suite are logged as messages for operations, never shared with other callers.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for commercial cleaning companies.
- List the building types you clean and any you refuse, like heavy industrial or biohazard work.
- Add named transfer numbers such as Sales and Night Operations, with a note on the hours each is staffed.
- Write what a prospect should have ready for a walkthrough, such as floor plans and current cleaning scope.
Plans for commercial cleaning companies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly quote a monthly contract price?
No. Commercial pricing depends on the walkthrough. Tactly books that walkthrough and records the building details for your bid.
Will it answer while our night crews are working?
Yes, 24/7. Client requests after hours are emailed to you as summaries so a supervisor can act before the next shift.
Can complaints reach our supervisor's chat?
Finished calls can be sent to Zapier or any https webhook, so a missed-area report can reach the channel your supervisors watch.
Home services
Related industries
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