Home / Industries / Carpet cleaning
AI receptionist for carpet cleaning companies
For carpet cleaners whose hose is stretched up a staircase when the next booking calls.
A dog had an accident on a cream rug before guests arrive Saturday. The owner calls you on Thursday while you are extracting a hallway. Tactly answers and books the slot.
- TactlyFresh Fiber Carpet Care, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, this is Malik. I need three bedrooms and the stairs cleaned before my lease ends on the 30th.
- TactlyWe can help, Malik. Are there any pet stains, and what's the address?
- CallerA couple of cat spots in one room. It's 40 Larch Street, unit 2.
- Looking up open cleaning times
- TactlyI have the 27th at 10:00 am, which leaves time to dry before your inspection. Shall I book it?
- Booked: 3 bedrooms, stairs, pet treatment, the 27th 10:00 am
Can an AI receptionist work for carpet cleaning companies?
Tactly is an AI receptionist for carpet and upholstery cleaning companies. It answers while you are on a job, asks how many rooms or which furniture pieces, whether there are pet stains, and the address, then books a cleaning into an open time on your calendar. It answers from your notes on drying times and room pricing you choose to share, never guarantees stain removal, and emails every call to you as a summary with the transcript.
The problem
Missed calls are missed work.
Carpet cleaning calls arrive around events: a holiday, a move-out inspection, a party, a spill. The caller has a date in mind and books the first company that answers with an open slot. A voicemail rarely survives that deadline.
Most carpet cleaners work in pairs, hauling hoses and moving furniture all day. Answering the phone means stopping the machine. Tactly books the job while you keep working, and your summary already lists the rooms.
Calls it handles
The calls carpet cleaning companies get every day.
Room count bookings
Tactly asks how many rooms, hallways and stairs, and books the job into an open window long enough for it.
Pet stains and odor
It notes where and what kind, and explains your pet treatment from your notes without promising it will all lift.
Sofas and area rugs
Upholstery pieces and rugs are listed by type and size so you know what to bring.
Move-out deadlines
Renters with an inspection date get the earliest slot before it, or a message if your calendar is full.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for carpet cleaning companies.
- Write how you price, by room, by square foot or by piece, and which figures Tactly may quote.
- Add your typical drying time so Tactly can tell callers when they can walk on the carpet again.
- Set appointment lengths by job size on your calendar so a whole-house clean is never squeezed into a one-room slot.
Plans for carpet cleaning companies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly promise the pet stain comes out?
No. It explains your treatment from your notes and books the cleaning. It never guarantees results.
Can it book upholstery and carpet in the same visit?
Yes, if the open time on your calendar is long enough. It lists every piece and room in the booking and the summary.
Can returning customers book again without me?
Yes. Tactly books them into open times like anyone else and notes in the summary that they are a returning customer if they say so.
Home services
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.