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AI receptionist for restoration companies
For restoration crews whose busiest call comes at 2 am from a flooded basement.
A pipe burst in an upstairs bathroom and water is running through the light fixtures. The homeowner is panicking. Tactly answers calmly, puts safety first and gets your on-call tech the details.
- TactlyRapid Dry Restoration, I'm the virtual assistant and this call may be recorded. What happened?
- CallerHi, it's Owen. Our water heater split and the whole finished basement is wet.
- TactlyI'm sorry, Owen. Is everyone safe, and is the water still coming out?
- CallerWe're fine. I shut off the valve but there's an inch of water down there.
- TactlyThank you. I'm connecting you to our on-call technician now.
- Transferred to On-Call
- Call summary emailed to dispatch@rapiddry.example
Can an AI receptionist work for restoration companies?
Tactly is an AI receptionist for water and fire damage restoration companies. It answers every call around the clock, tells anyone describing danger to hang up and call 911, and asks what happened, where, when it started and whether insurance is involved. During your hours it transfers urgent losses to a named on-call number; at other times it takes a detailed message and emails it to you at once with the transcript.
The problem
Missed calls are missed work.
Restoration work arrives without warning, at any hour, and the first company to answer usually gets the job. A family with water spreading across the floor will not wait for a voicemail to be returned. They call the next company on their search.
Most restoration shops run an on-call rotation that cannot also sit by the phone all night. Tactly answers each call in your company's name, gathers the facts your crew needs, and handles anyone in danger by sending them to 911 first.
Calls it handles
The calls restoration companies get every day.
Active water losses
Burst pipes, failed water heaters, overflowing toilets. Tactly asks where the water is and whether it is still running.
Fire and smoke damage
If anyone is in danger it tells the caller to hang up and call 911. Otherwise it takes the loss details for your crew.
Mold concerns
It notes where the caller sees mold and how long, and books an assessment rather than offering any health advice.
Insurance and adjuster calls
Adjusters and agents are sent to your office's named number during hours, or leave a message with the claim details.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for restoration companies.
- Add a named On-Call number with a note that active water and fire losses go there first during your hours.
- Write the safety lines you want every caller to hear, such as staying out of rooms with standing water near outlets.
- List the questions your crew always asks, like the source of the water, the rooms affected and the insurance carrier.
Plans for restoration companies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Does Tactly answer at 3 am?
Yes. Choose the mode that answers every call or after hours, and it picks up at any hour in your company's name.
What does it do if the caller says the house is on fire?
It tells the caller to hang up and call 911 straight away. It does not try to handle an emergency itself.
Can it dispatch my crew?
It does not dispatch anyone. It transfers urgent calls to your on-call number during your hours and emails every message the moment the call ends.
Will it tell callers what their insurance covers?
No. It never speaks for an insurer. It records the carrier and claim number if the caller has them.
Home services
Related industries
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