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AI receptionist for auto repair shops
For repair shops where the service writer is always on the floor.
The service writer is walking a customer around a car and the phone rings again. Tactly answers, gets the make and the problem, and books a drop-off.
- TactlyThanks for calling Ironside Auto Care. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHey, it's Luis. My 2017 Camry is squealing when I brake.
- TactlyGot it, Luis. The shop can do a brake inspection. Would you like to drop it off this week?
- CallerTomorrow morning works.
- Looking up drop-off times
- TactlyTomorrow at 7:45 is open. Shall I put the Camry down for a brake inspection?
- Booked: Brake inspection, tomorrow 7:45 am
Can an AI receptionist work for auto repair shops?
Tactly is an AI receptionist for independent auto repair shops. It answers when your service desk is busy or the shop is closed, asks for the year, make and model and what the car is doing, explains your services from your notes, and books a drop-off or inspection into open times. It quotes only prices you have written down, and emails a summary and transcript of every call.
The problem
Missed calls are missed work.
Drivers call a shop when a warning light comes on or a noise starts. They want to know two things: can you look at it, and when. If the phone rings out, they try the shop down the road.
The person answering your phone is usually also checking cars in, talking to techs and closing out invoices. Tactly takes the routine booking calls so the front counter can focus on the customers standing at it.
Calls it handles
The calls auto repair shops get every day.
A light came on
Check engine, brakes, battery. Tactly asks what the car is doing and books an inspection or drop-off time.
Routine service
Oil changes, tire rotations, brake checks. It books the services you allow straight onto the calendar.
Is my car ready?
Tactly cannot see your repair orders, so it takes a message with the customer's name and number for the desk.
What do you work on?
Makes you service, what you do not touch, and your hours. Tactly answers from your notes.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for auto repair shops.
- List the makes you service and any you do not, like diesels or classic cars.
- Write any flat prices you are happy to quote, such as an oil change or an inspection fee.
- Explain that Tactly cannot check repair status, so it should take a message for the service desk.
Plans for auto repair shops
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell a customer if their car is ready?
No. It cannot see your repair orders. It takes a message so your service desk can call the customer back.
Will it diagnose the problem?
No. It records what the customer describes and books an inspection or drop-off so your techs can look at it.
Are short hang-ups billed?
Calls under 15 seconds are not billed, so wrong numbers and quick hang-ups cost nothing.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.