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AI receptionist for collision and auto body shops
For body shops whose estimator is walking a damaged car when the next driver calls.
Someone was rear-ended at a stoplight this morning and was told to get an estimate. They call three shops. Tactly answers yours and books them for an estimate tomorrow at 8.
- TactlyThanks for calling Keystone Collision Center. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, I'm Holly. Someone backed into my car in a parking lot. The bumper's cracked.
- TactlyI'm sorry that happened, Holly. Is the car safe to drive? If so, we can book an estimate here at the shop.
- CallerIt drives fine. The other driver's insurance wants an estimate.
- Booked: Damage estimate, rear bumper, tomorrow 8:00 am
- TactlyYou're booked tomorrow at 8:00. I've noted the other driver's insurer so our office can follow up on the claim.
- Message for the office: Holly, claim through other driver's insurer, wants help with next steps
Can an AI receptionist work for collision and auto body shops?
Tactly is an AI receptionist for collision and auto body shops. It answers when your estimators are busy or you are closed, asks what happened and where the damage is, and books estimate appointments into your calendar. It explains your hours, rental car arrangements and how you work with insurers from your notes. It never quotes repair costs or gives claim advice, and takes insurance questions as messages for your office.
The problem
Missed calls are missed work.
A driver fresh from an accident is stressed and calling around. They want someone to tell them what happens next. The shop that answers calmly and books the estimate is usually the one that gets the repair.
Your estimators spend their day walking cars, writing estimates and talking with adjusters. Every call about where to bring the car or how insurance works interrupts that. Tactly answers those calls and takes claim questions for the right person.
Calls it handles
The calls collision and auto body shops get every day.
Book an estimate
Tactly asks what was damaged and whether the car drives, then books an estimate at an open time.
Insurance claims
No claim advice. It takes the insurer, claim number if they have one, and question as a message for your office.
Is my car done?
Tactly cannot see repair status. It takes the customer's name and vehicle for your front office to follow up.
Towing and rentals
If your notes cover towing partners or rental arrangements, it explains them. Otherwise it takes a message.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for collision and auto body shops.
- Write how you work with insurers, including whether customers can choose your shop on any claim.
- Tell Tactly to take insurance and claim questions as messages and never to estimate repair costs.
- Add your towing partners and rental car arrangements if you want callers to hear them.
Plans for collision and auto body shops
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Will Tactly estimate the cost of the damage?
No. It never quotes repair costs. It books an estimate so your estimator can see the car.
Can it answer questions about a customer's claim?
No. It gives no insurance advice. It takes the claim details and question as a message for your office.
What if the caller was just in an accident and someone is hurt?
Anyone describing an emergency is told to hang up and call 911.
We do mechanical repair too. Can it send calls to that side?
Yes. During your hours it can transfer to up to five named numbers, such as Body Shop and Service, each with a note on when to use it.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.