Home / Industries / Used car dealers
AI receptionist for used car dealers
For independent lots where the one salesperson is out on a test drive.
Saturday afternoon. Your salesperson is on a test drive and your manager is working a deal at the desk. A buyer calls about the silver pickup listed online. Tactly answers and puts them through to sales.
- TactlyThanks for calling Cross Creek Motors. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, I'm Tyrell. I saw the silver 2019 pickup on your website. Can I take it for a drive today?
- TactlyI can't see live inventory, but I can book you a test drive and have sales confirm the truck. Would 4:30 work?
- CallerYes. Also, do you do financing?
- Booked: Test drive, silver 2019 pickup, today 4:30 pm
- TactlyFinancing questions go to our sales team. Let me put you through now.
- Transferred to Sales
Can an AI receptionist work for used car dealers?
Tactly is an AI receptionist for independent used car dealers. It answers your lot's phone, books test drives into your calendar, explains your hours, location and buying process from your notes, and transfers buyers to a named number like Sales during your hours. It does not check live inventory or quote, approve or discuss financing terms. Those questions go to sales as a transfer or message, and every call is emailed as a summary and transcript.
The problem
Missed calls are missed work.
A buyer who calls about a car they saw online is close to deciding. They are calling three lots that afternoon. The one that answers and gets them in for a test drive usually sells the car.
Small lots run lean. The person who answers the phone is also showing cars, doing paperwork and talking to the bank. Tactly picks up every call, gets the buyer's name and the car they want, and gets them to your sales team.
Calls it handles
The calls used car dealers get every day.
Is it still available?
Tactly does not see live inventory, so it takes the stock number or description and transfers to sales.
Book a test drive
It books a time on your calendar and notes which car the buyer called about for your team to confirm.
Financing questions
No rates, terms or approvals. Tactly passes the question to sales by transfer during hours or as a message.
Trading in a car
It takes the year, make, model and mileage of the trade so your appraiser is ready when they arrive.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for used car dealers.
- Add a Sales transfer number with a note to send inventory and financing questions there during hours.
- Write your lot address, hours, and what buyers should bring to a test drive, like a license and proof of insurance.
- Tell Tactly to always say sales will confirm the car is still available before the appointment.
Plans for used car dealers
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell a buyer if a car is still on the lot?
No. It does not check live inventory. It books the test drive and passes the question to sales.
Will it quote a monthly payment?
No. It never quotes, approves or discusses financing terms. It transfers the caller to sales or takes a message.
Can calls go into our CRM?
Tactly can send every finished call to Zapier or a webhook, so lead details can reach your CRM.
Can it talk with buyers in Spanish?
Yes. It offers Spanish after the English greeting and switches when the caller does. Summaries arrive in English.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.