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AI receptionist for court reporting firms
For court reporting firms whose calendar fills from paralegals' phone calls.
A paralegal has a deposition noticed for next Thursday and needs a reporter and a videographer. Your scheduler is on another call. Tactly takes down every detail of the job.
- TactlyStatewide Verbatim Reporting, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, this is Yolanda at Brennan and Holt. I need a reporter for a deposition next Thursday at 10 in our office.
- TactlyOf course, Yolanda. What's the case name, and will you need a videographer as well?
- CallerMarsh versus Delgado Construction. Yes, video too, one witness.
- Message for the office: Deposition request, Marsh v. Delgado Construction, Thu 10:00 am, video, one witness
- TactlyI have it all. Our scheduling desk will confirm the reporter and videographer with you.
Can an AI receptionist work for court reporting firms?
Tactly is an AI receptionist for court reporting firms. It answers in your firm's name, takes deposition and hearing requests from attorneys' offices with the case name, date, time, location or video platform, witness count and services needed, and emails each one to your scheduling desk. During hours it can transfer callers to named numbers such as Scheduling or Production. It cannot see reporter calendars, and every call arrives with a transcript.
The problem
Missed calls are missed work.
Law firms book reporters through whoever answers first. A paralegal with a deposition to cover has a list of agencies and calls down it. An unanswered line moves you down that list for the next case too, because the paralegal remembers who picked up.
Scheduling details matter. A wrong time zone, a missed videographer request or a misspelled case caption causes real trouble on the day. Tactly asks for every field in the same order and puts it in writing, so nothing depends on a scribbled note.
Calls it handles
The calls court reporting firms get every day.
Scheduling a deposition
Tactly records the case caption, date, start time, location or remote platform, number of witnesses and whether video or an interpreter is needed.
Transcript orders and rush requests
It takes the case, the deposition date and the delivery deadline and sends them to your production team to confirm.
Cancellations and changes
A change to a scheduled job is recorded with the case name and new details, and flagged for your scheduler to update.
Reporters calling in
Freelance reporters checking on assignments can be transferred to Scheduling during hours or leave a detailed message.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for court reporting firms.
- List every detail your schedulers need for a job, in order, including time zone and remote platform, so Tactly asks for all of it.
- Name transfer numbers for Scheduling and Production with a note on which calls go where, such as transcript orders to Production.
- Write your rush and expedited delivery options exactly as you offer them, and leave out any pricing you prefer to quote yourself.
Plans for court reporting firms
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly confirm a reporter is available?
No. It cannot see your reporters' calendars. It takes the request and your scheduler confirms coverage.
Can it book a conference room for the deposition?
If you rent rooms and keep them on your Tactly calendar as an appointment type, it can book open times. Otherwise it takes the request.
Can job details flow into our scheduling sheet?
Each finished call can be sent to Zapier or a webhook, which can add the details to a spreadsheet or another tool you use.
Business services
Related industries
Stop sending callers to voicemail.
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