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AI receptionist for software companies
For software teams who put a phone number on the pricing page and regret it.
Your product is sold online, but a buyer at a hospital group still wants to call before signing. The sales team is on demos all afternoon. Tactly answers and books theirs.
- TactlyTidewell Scheduling Software, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, I'm Rafael. I manage operations for eight clinics and we're comparing scheduling tools.
- TactlyThanks, Rafael. Multi-location teams are a big part of who we serve. Would a thirty-minute demo with our sales team help?
- CallerYes, ideally this week.
- Looking up open demo times
- TactlyI have Wednesday at 11:00 or Friday at 2:00 Eastern. Which works?
- Booked: Sales demo, Wed 11:00 am
Can an AI receptionist work for software companies?
Tactly is an AI receptionist for software companies that list a phone number. It answers in your company's name, explains your plans and features from your notes, asks buyers about team size and use case, and books sales demos into open times on your calendar. Support callers are transferred to a named number such as Support during hours, or their issue is taken as a message. It cannot see customer accounts, and each call is emailed with the transcript.
The problem
Missed calls are missed work.
A phone number on a software site is usually there for larger buyers, and those are the calls you most want. When the number rings out or lands in an old voicemail box, a serious prospect concludes your company is smaller than it looks and moves on to a competitor's demo.
Support calls go to the same number, and they are often urgent. A customer who cannot log in before a deadline does not want an email form. Tactly sends them to support during staffed hours and gets the rest down in writing for your team.
Calls it handles
The calls software companies get every day.
Buyers wanting a demo
Tactly asks about company size, the problem they are solving and their timeline, then books a demo with sales on your calendar.
Customers who need support
During staffed hours it transfers them to Support. Otherwise it takes the account email and issue so your team can follow up.
Plans and pricing questions
It answers from the plans and prices you put in your notes, and passes custom or enterprise questions to sales.
Billing and cancellations
It cannot change subscriptions or see invoices. It records the request with the account email for your billing team.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for software companies.
- Write your plans, prices and the questions sales wants answered before a demo, such as seats, current tool and timeline.
- Set the hours your support team is staffed and name a Support transfer number, so callers outside those hours leave a message instead.
- Send finished calls to a webhook if you want demo requests and support messages to appear in your CRM or help desk automatically.
Plans for software companies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly reset a customer's password?
No. It cannot see or change accounts. It takes the customer's email and the problem and passes them to support.
Can it book demos across time zones?
It offers the open times on your booking calendar and says them clearly. Write your time zone in the notes so callers are not confused.
Is there a contract?
No. Every plan includes every feature and you can cancel any time. Calls under 15 seconds are not billed.
Business services
Related industries
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.