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AI receptionist for translation and interpreting agencies
For interpreting agencies that get a hospital request at 6 p.m. on a Friday.
A clinic needs an interpreter for a Monday appointment and calls just after your coordinators leave. Tactly takes the date, location and language pair so Monday is covered.
- TactlyClearpath Language Partners, I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, it's Deborah at Westbrook Clinic. We need an interpreter for a patient on Monday at 9 a.m.
- TactlyI can take that request, Deborah. Which language does the patient need, and will it be in person at the clinic or by video?
- CallerIn person. The language is on our referral form, I'll read it out.
- Checking the agency's language list
- TactlyThank you, that pair is on our list. I've sent your request to our scheduling team, and they'll confirm the interpreter.
- Message for the office: Westbrook Clinic, in-person interpreting, Mon 9:00 am
Can an AI receptionist work for translation and interpreting agencies?
Tactly is an AI receptionist for translation and interpreting agencies. It speaks with callers in English or Spanish, checks the language pairs you offer against the list you keep in its notes, and takes request details: the date, setting, on-site or remote, document type and deadline. It does not translate or interpret itself. It can book consultations into open times on your calendar, and each request is emailed as a summary with the transcript.
The problem
Missed calls are missed work.
Interpreting requests are time bound. A court date, a medical appointment or a deposition is already on someone's calendar, and the caller needs to know the slot will be covered. If they cannot reach you, they try the next agency on their vendor list and you may never hear from them again.
Your coordinators spend the day matching linguists to assignments, and the phone pulls them away from exactly that work. Tactly takes the request details in a consistent order every time, so each one arrives ready to assign.
Calls it handles
The calls translation and interpreting agencies get every day.
Interpreting requests
Tactly asks for the date, time, setting, address or video link, and language pair, and emails a complete request to your coordinators.
Document translation jobs
It records the document type, page count, deadline and whether certification is needed, then explains how to send the files.
Do you cover this language?
It checks the list in your notes. If the language is not listed, it says so politely and takes a message in case you can source it.
Linguists looking for work
Freelance interpreters are told how you recruit, from your notes, and their details are passed to your vendor manager.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for translation and interpreting agencies.
- Paste the full list of language pairs you offer into the notes, so Tactly can check a caller's request against your actual coverage.
- Write the details you need for every interpreting job, such as setting, duration, address and on-site contact, in the order you want them asked.
- Explain how clients should send documents for translation, including any secure upload steps, so callers are not told to use a method you avoid.
Plans for translation and interpreting agencies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Does Tactly interpret calls itself?
No. It speaks with callers in English or Spanish and takes request details. Your linguists do the interpreting and translation.
How does it know which languages we offer?
It reads the language list you keep in its notes. If a caller asks for one that is not listed, it takes a message rather than promising coverage.
Can urgent requests reach a coordinator?
During your hours Tactly can transfer to a named number such as Scheduling. After hours it emails the request with the full transcript.
Business services
Related industries
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