Home / Industries / Day spas
AI receptionist for day spas
For day spas where the front desk is handing out robes when the phone rings.
Saturday afternoon, two guests are checking in and a third wants water. The phone rings with someone planning an anniversary surprise. Tactly answers and books the couples package.
- TactlyThank you for calling Stillwater Day Spa. I'm the virtual assistant and this call may be recorded. How can I help?
- CallerHi, I'm Evan. I'd like to book something for my wife and me for our anniversary.
- TactlyHappy anniversary. The Side by Side package is two massages and a soak, about two hours. Which day were you thinking?
- CallerNext Friday, late afternoon.
- Looking up open couples times
- TactlyFriday at 3:30 is open for two. Shall I book it?
- Booked: Side by Side package for two, Fri 3:30 pm
Can an AI receptionist work for day spas?
Tactly is an AI receptionist for day spas. It answers while your front desk is with guests and after you close, describes your treatments and packages from your menu, and books facials, body treatments and couples appointments into open times on your calendar. It answers gift card questions from your notes, takes anything else as a message, and emails every call to you with a summary and transcript.
The problem
Missed calls are missed work.
Spa calls are often about a special occasion: a birthday, an anniversary, a bridal party. Callers want answers now while they are planning. If the phone rings out, the gift goes to another spa that picked up.
Your front desk is the calm face of the business. Every time it stops to answer, a guest waits at check-in or in the relaxation lounge. Tactly handles the booking calls so the desk stays focused on the people in the building.
Calls it handles
The calls day spas get every day.
Couples and group bookings
Tactly checks your calendar for side-by-side times and books the pair, or takes a message for larger groups you prefer to plan yourself.
Choosing a treatment
It walks callers through your facials, wraps and packages from your menu, with lengths and published prices.
Gift card questions
It answers how gift cards work from your notes, such as where to buy them and what they cover. It does not sell them on the phone.
Spa etiquette and arrival
What to wear, when to arrive and how long the lounge is open. Tactly answers the same way every time.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for day spas.
- Paste in your full treatment menu with each service's length and price, plus any packages that combine them.
- Write how your gift cards work, where they can be bought and whether they expire, so Tactly gives the same answer every time.
- Note which treatments need a quiet word first, such as pregnancy massage, and ask Tactly to take those as messages.
Plans for day spas
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
Specialties
More specific pages for day spas.
FAQ
Questions, answered
Can Tactly sell gift cards over the phone?
No. It does not take payments. It explains how your gift cards work from your notes and where callers can buy them.
Can it book two therapists at the same time?
It books the couples or side-by-side times your calendar shows as open. Set those up as their own service so the times always line up.
Will it upsell add-ons?
It mentions add-ons you list in your notes when a caller asks what is available. It does not push extras on its own.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.