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AI receptionist for garage door companies
For garage door companies whose callers' cars are stuck inside.
A broken spring at seven in the morning means a car that cannot leave for work. Tactly answers that call and gets the repair on your calendar.
- TactlyThanks for calling Overland Garage Doors. I'm the virtual assistant, and this call may be recorded. How can I help?
- CallerHi, this is Carla. I heard a loud bang and now the garage door won't go up.
- TactlyThat often means a broken spring, Carla, so please don't try to lift it. What's your address?
- CallerMaple Ridge Drive, in Hartford.
- Looking up open repair times
- TactlyA tech can be there today between 2:00 and 4:00. Shall I book it?
- Booked: Garage door repair, today 2:00 pm
Can an AI receptionist work for garage door companies?
Tactly is an AI receptionist for garage door repair and installation companies. It answers calls while your techs are in the field, greets callers in your company's name, asks whether the door is stuck open, stuck shut or making noise, and books a repair visit into an open slot on your calendar. It answers questions about doors and openers from your notes and emails every call to you as a summary with the transcript.
The problem
Missed calls are missed work.
Garage door calls are urgent in a very specific way: the door will not open, and the car is on the wrong side of it. The homeowner calls whoever shows up first in search, and the company that answers and gives a time gets the job.
Repair techs are on ladders with springs under tension, which is not a moment to answer a phone. Tactly takes the call, records what the door is doing, and books the visit, so your tech can finish the job in front of them.
Calls it handles
The calls garage door companies get every day.
Door will not open
Broken springs, snapped cables, an opener that hums. Tactly asks what happened and books your soonest repair time.
Off its track or noisy
It notes the symptoms so your tech arrives with the right parts and tells the caller not to force the door.
New doors and openers
It explains how your install quotes work and books a measure visit.
Tune-ups
Routine maintenance visits book straight into the slots you set aside.
Setup tips
What to put in your notes.
Tactly answers only from what you tell it. These are the lines that matter most for garage door companies.
- Write the brands of doors and openers you service, and any you do not.
- Add a safety line for broken springs so every caller is told not to lift the door by hand.
- Note your service call fee if you quote it, and leave part prices for your tech.
Plans for garage door companies
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature included
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature included
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature included
FAQ
Questions, answered
Can Tactly tell a caller what is wrong with their door?
It can say what a symptom often means, from your notes, but your tech makes the diagnosis on site.
Can it book a same-day repair?
Yes, if you have a same-day time open on your calendar. If not, it offers the next opening or takes a message.
What if the caller wants to talk to a person?
During your hours Tactly can transfer the call to one number, such as your office or your own cell.
Stop sending callers to voicemail.
Set up your receptionist, make a free test call from your own phone, and switch it on when it sounds right.